If you want to refund the money in your TOEFL account, you can send an email directly without having to fax it.

If the user wants to refund the remaining money in the balance, he must send a refund application email to the TOEFL Internet Test Call Center of the Ministry of Education Examination Center. The email content includes NEEAID, name, signature, and certificate. Photocopies etc. After sending the email, please check for email reply within 1-2 working days.

Extended information:

Notes on applying for a refund with a TOEFL account:

1. After the user successfully cancels the test online, the user must apply for a refund from ETS. The fax includes the user's ID, name, birthday, signature, ID number, and copy of the ID, and then calls the call center to confirm the refund. The refund application form can be downloaded from the Instructions for Candidates.

2. The refund processing time is about 4-6 weeks.

3. If the user is a candidate who has paid online within one year, the refund will be refunded to the original payment card without bank fees. If the original payment card cannot receive the refund or the online payment has been made for more than 1 year, the user can use bank transfer to receive the refund. The refund will be remitted to the provided bank account through bank transfer. The handling fee for the refund will be borne by the candidate. Deducted from the fees due to the candidate.

Reference materials: Ministry of Education Examination Center TOEFL Internet Test-Test Registration