Hello:

Forgot your phone screen lock screen password, we suggest you:

1. If the pattern/signature unlocking method is set, you can use draw to unlock Pattern/signature set PIN code to unlock. Operation:

1). Enter five incorrect unlock patterns. The prompt message "Please try again in 30 seconds" will be displayed on the screen. Click "OK". Click "Backup PIN" in the lower right corner of the screen, enter the previously set PIN password, and click OK.

2). If it is a signature unlocking method, after entering five incorrect signatures, the screen will prompt "Enter the PIN code as an alternative signature". Enter the PIN password you set before and click OK. .

2. If your mobile phone supports the Samsung Dive remote control function, and the mobile phone has been bound to a Samsung account and mobile data is turned on, please log in to the following website:

/ login.do

After logging in with a Samsung account, there is an option to unlock the screen through this function. After operating in this way, the previously set lock screen method will be directly changed to the default slide unlock method.

3. If it is invalid, the backup PIN password is forgotten, or it does not meet the above requirements, please send the machine to a Samsung service center, and an after-sales engineer will help you unlock it safely.

Samsung Service Center Address: /support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Welcome to Samsung Cares:

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