Apply for after-sales service.

If you accidentally press Confirm to receive the goods, the money will be paid to the seller and the order transaction will be successful. The possible consequence is that if you don't receive the goods after the deadline, you go to the seller, and the seller may deny the payment.

Therefore, when the goods were not received, the transaction was confirmed and paid due to improper operation. Remember to contact the seller in time to communicate and handle the matter, and use the chat records as evidence to prevent the seller from denying the account later. If you have not received the goods for a long time, you can also apply for after-sales service. The specific operations are as follows:

1. Go to "Purchased Products" (within 0-15 days), find the transaction, and click "Apply for After-Sales"

2. Select "I want a refund (no need to return)", select "Goods not received" as the rights protection type, fill in the rights protection instructions and submit the application.

Extended information

When buying things on Taobao, you need to confirm receipt. Confirmation or not has no impact on the buyer. If you have received the goods and you just don’t confirm, then click Send from the seller When 10 or 15 days have elapsed from the day of delivery, the system will automatically confirm receipt for you.

To actively confirm receipt, you need to fill in the transaction password yourself. To automatically confirm receipt, you do not need to fill in the transaction password. The system will automatically confirm the receipt for you, and then the system will also give you a default praise.

Taobao - What should I do if I did not receive the goods and accidentally clicked to confirm receipt?