I. Booking space
1. Traders book shipping space with freight forwarders (booking must show: shipper/consignor, shipping company/name/voyage or sailing date, port of departure, port of destination/transshipment, name of goods, container type, container quantity, freight terms and shipper's signature and seal).
2. Customer service personnel need to confirm the order after receiving the advance order.
FOB/EXW/FCA: confirm with foreign countries.
Prepaid goods: the seller checks the freight with the trader, and after confirmation, the seller signs the booking form for confirmation, and then books the shipping space with the corresponding shipping company according to the self-made S/O number.
3. Customer service personnel need to confirm the shipping space with the shipping company. After booking the space, the customer service staff should input the information into the company's internal system in time.
4. Make the corresponding operation notice, indicating the information consistent with the booking information, and send it to the trader, so that the trader can arrange the delivery of the goods and documents.
Warehousing: warehousing notice
Drag card: notification of dragging card packing.
Self-pull and self-report: self-pull and self-report protocol
*EXW/FCA: The customer provides the delivery notice, and the freight forwarder arranges the motorcade to deliver the goods to the warehouse.
Second, warehousing, trailer, self-declaration → customs declaration
1. Trader behavior
(1) warehousing: after receiving the warehousing notice and confirming that the attached information is correct, the trader will timely warehousing according to the time and address on the warehousing notice. The customs declaration materials should be sent to the freight forwarding office within the specified time, so that the freight forwarding can arrange customs declaration.
② Freight forwarding: If a trader needs a freight forwarder to arrange freight forwarding for customs declaration, he should confirm it after receiving the freight forwarder's notification of packing the freight forwarding. If it is confirmed, he/she should correctly add the relevant information (time, place, contact person and packaging data) to the notice and return it to the freight forwarder. At the same time, it is necessary to prepare the customs declaration materials and send them in place within the time specified by the freight forwarder.
③ Self-declaration: If a trader needs to make self-declaration, please scan the self-declaration agreement, affix its signature and official seal and return it to the forwarder after confirming the relevant booking and cost information provided by the forwarder. Then, after receiving the freight forwarder's notice to the shipping company to release the cabin, the original self-reporting agreement will be signed and sealed to the freight forwarder to receive the container list, and then the container will be arranged to enter the port by itself, and the container sealing number and other information will be informed to the freight forwarder within the time specified by the shipping company. In addition, the chamber of commerce will arrange other freight forwarders or customs brokers to handle customs declaration matters.
2. Freight Forwarding Behavior
(1) warehousing: arrange shipment when all the orders of the traders have arrived: arrange the whole container, notify the warehouse to receive the container and box it into the port, receive the container sealing number provided by the warehouse, and cut off the orders; For LCL goods, give it to customer service to confirm LCL information (order, box type, whether to arrange packing, etc. ), notify the warehouse to pick up boxes and pack them into the port, receive the box number provided by the warehouse, and cut off the order. Submit the customs declaration materials to the customs declaration bank for review and inform the scheduled customs declaration time.
* freight forwarder's comments on confirming the arrival of traders' documents:
(1) Commodity storage:
Warehousing: it is necessary to confirm whether the goods are consistent with the data booked by the guests, and confirm with the warehouse whether the goods are damaged, deformed, oily, etc. In case of breakage, it needs to be confirmed with the trader. If it is confirmed that the goods can be shipped, the trader shall provide the corresponding letter of guarantee; If it can't be shipped, please cooperate with the trader to rework. In principle, it is necessary to confirm with foreign countries whether the goods can be shipped, and the prepaid goods need to be confirmed with traders. )
Not in the warehouse: you need to confirm with the trader immediately whether to deliver the goods. If delivery is still needed, it is necessary to inform the trader of the latest delivery time. At the same time, inform the customer service, and the customer service will confirm whether to wait for the goods of the trader.
(2) Receiving customs declaration information:
Received: do a good job of registration, sorting and filing, check the basic data with the information booked by the merchants, and check whether the information is complete. Submit it to the customs broker for review in advance (especially for the list that needs commodity inspection, it needs to be submitted to the customs broker for commodity inspection in advance and the list should be changed).
Not received: it is necessary to confirm with the trader immediately when the documents will be sent in place and whether there are special circumstances such as commodity inspection. If it cannot be delivered within the specified time, the trader shall provide our company with correct and complete scanned copies, and the original must be delivered to the customs broker before the customs declaration date.
(2) Trailer: After receiving the trailer packing notice sent back by the trader, notify the cooperative motorcade to arrange the operations such as box lifting, trailer packing, and port entry according to the information provided by the trader and the deadline of the scheduled sailing date. And after the arrangement of the fleet, notify the traders of the fleet information to tow the trucks for the traders to check. After the team picks up the box, the freight forwarder intercepts the order according to the information provided by the team, such as the box seal number.
Submit the customs declaration materials to the customs declaration bank for review and inform the scheduled customs declaration time.
(3) Self-reporting: Freight forwarders only need to intercept the manifest information provided by traders, send the complete and correct manifest to the shipping company within the time limit stipulated by the shipping company, and ensure that the shipping company has received it.
Customs declaration matters are arranged by traders themselves.
Three. Document confirmation → expenses → signature → filing.
1. Document confirmation: after the arrival of the trader's bill of lading and the preliminary shipping information, the freight forwarder's documents will be entered into the relevant information of the bill of lading according to the order provided by the trader before, and sent to the trader for confirmation in time until the confirmation is completed.
Note: after signing the bill of lading, the trader requests to amend the bill of lading, and the freight forwarder needs to add fees as appropriate.
2. Fees: After the delivery is confirmed, the freight forwarder needs to make the fees, which will be sent to the traders for confirmation and invoice. After confirmation by the trader, the freight forwarder issues an invoice and sends it to the trader for payment. Special expenses need to be confirmed with customer service/sales department.
Sign the bill
① Freight Forwarder's Bill of Lading: After confirming the shipping information with the shipping company, the freight forwarder shall sign the confirmed bill of lading, which shall be confirmed and signed by the customer service and submitted to the Finance Department for safekeeping. After receiving the payment from the trader, the finance department will stamp the bill of lading and return it to the document, which will be sent to the guests or help the trader arrange the discharge.
Note: Only after receiving the original discharge guarantee letter, discharge fee and original bill of lading provided by the trader, can the bill of lading required by the trader be arranged.
② ocean bill of lading: ocean bill of lading is signed by the shipping company. After receiving the ocean bill of lading from the shipping company, the forwarder should keep one original bill of lading at the bottom for filing, and send the other two originals and two copies to the foreign agent. For discharge, it is necessary to issue a discharge guarantee to the shipping company so that the shipping company can arrange discharge to the freight forwarder; Sea waybill, just file the sea waybill together with the freight forwarder's bill of lading and hand it over to the customer service for further operation.
document
After receiving the shipping company's ocean bill of lading, the customer service will sort out the freight and freight forwarding bill of lading information related to this bill, then scan and archive it, and send the scanned copy abroad. In addition, the tickets need to be closed and filed.
Fourth, others.
1. If the freight forwarder arranges trailers/goods for the warehouse and the freight forwarder arranges customs declaration, the freight forwarder should arrange to haul the container during the free container use period of the shipping company and arrange to enter the port during the free container use period to avoid additional costs. If there are extra expenses such as surcharge, ship change fee, overdue container rent, etc. , you must immediately notify the trader, ask him to confirm in writing and make a good registration.
2. If the trader cancels the reservation for various reasons, it needs to be confirmed in writing, and the information can be deleted from the computer after all the expenses incurred have been settled.
3. Matters needing attention in the preparation of bill of lading:
① The contents of the bill of lading shall be complete and accurate, and the necessary information shall not be left blank, including: consignor, consignee, notifying party, VSL name /VOY, POL, POD, delivery place, shipping mark, description of goods, container number/SEAL number, delivery date, etc.
② The surface of the bill of lading should be clean to avoid excessive alteration, and a bill of lading should have no more than three correction chapters at most. Some important items, such as hairiness data, product name, ship name/voyage and container seal number, cannot be changed. Remember that the product name, packaging and other data on the customs declaration, bill of lading and manifest must be consistent.
(3) Traders need a transport license. The contents of the ship certificate (such as classification society and ship age requirements) should be verified and confirmed with the relevant shipping company.
In principle, you can't agree to the request of the trader to countersign the bill of lading.
⑤ The ocean bill of lading belongs to freight forwarders in principle and cannot be provided to traders. The bill of lading issued to the trader is provided by the freight forwarder (unless the trader requests a direct bill of lading).
Frequently asked questions about freight forwarding operation process: /industryinfo/show/2022.html