If you want to complain about the bus company, go to the transportation department. Call the 96 166 hotline. 96 166 The traffic service hotline "96 166", which integrates 20 kinds of traffic information in five major transportation industries, such as bus, subway, card, expressway and long-distance passenger transport, was officially put into trial operation. As long as citizens dial this number before going out, they can choose the best travel route and learn about travel information. You can call 123 19 to complain. 123 19 is the urban construction service hotline, which is the national public service telephone number for the construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas, heating and construction markets.

Legal basis:

Article 85 of the Criminal Procedure Law of People's Republic of China (PRC) * * * Reports, complaints and reports can be made in writing or orally. The staff who accept the oral report, complaint or report shall make a written record, which shall be signed or sealed by the informant, complainant and informant after being correctly read out. The staff who accept the complaint and report shall explain the legal responsibility of false accusation and frame-up to the complainant and informant. However, as long as it is not fabricating facts and evidence, even if the facts of the accusation and report are different, or even false accusation, it should be strictly distinguished from false accusation. Public security organs, people's procuratorates or people's courts shall ensure the safety of informants, complainants, informants and their close relatives. Informants, complainants and informants who are unwilling to disclose their names and report, accuse and report their acts shall keep them confidential.