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How to follow up the customer's mail after the quotation of foreign trade industry?
Basic format of inquiry

Dear Mr. XXX, (Don't use Mr. or as a polite address to the buyer.

Madam, this is disrespectful to each other.

Thank you very much for your inquiry sent by email on XXXXX.

Alibaba.com。

Remind the buyer when and where he saw your product information and made an inquiry.

Please check our quotation.

XXX is as follows:

..... (Here is the content of the quotation. If it is the first time to contact the buyer, a brief company introduction should be added after the quotation. )

We are looking for

Looking forward to your early reply. (Idiom before the end, indicating that you pay attention to him)

Yours sincerely

Faithfully, (polite greetings, but business letters are indispensable)

XXX exit

Manager (professional signature document: your name, position, company name, contact information, etc. )

Hangzhou xxx company limited

Tel: 0086

57 1-

Fax: 0086 57 1-

E-mail: XXX @163.com.

Website:

Xxx.en.alibaba.com% 2f (6.13kb, download times: 8 times)

It was uploaded half an hour ago.

Click the file name to download the attachment.

Initial reply

dear

Ms. Jane Lee,

Thank you for your inquiry in XXX and your visit to our website.

We find that you are interested in our 2-0 125 * 7- 1026- women's.

Underwear. We are glad to send you its information and hope that it will

It helps you.

Product code: 2-0 125*7- 1026 women's underwear

85%

cotton

15% lycra

Color: red. Pink. white

Unit price: USD 6.03/piece FOB

Force … to do …; (Shanghai) Shanghai

Minimum order quantity: 5000 pieces of each color.

Delivery time: 30 days later

letter of credit (L/C)

Our company is a manufacturer of women's wear, and we have it every year.

The production capacity exceeds XXXpcs per year. Due to our large output, we

Our products are exported to many international markets,

Southeast Asia and Lebanon.

We can develop new products according to your requirements.

Requirements. Welcome OEM orders.

We look forward to your further progress.

Reply.

You are sincere,

Xxxxxx

Xxxxxxx (signature file)

Secondary follow-up

Dear Ms. Jane Lee,

okay

Good morning!

I haven't heard from you for days. Now I'm working for

According to your letter, we remind you of our quotation for the project dated XXX.

Relevant inquiries via Alibaba.com. Have you got (or checked) the price?

We would appreciate it if you could reply to any comments. (you can add the characteristics of your own products according to the products required by customers) Yes.

If we have the opportunity to serve you in the near future, we will be honored.

Future.

I look forward to your prompt reply.

your

Really,

Xxxxxx

Xxxxxxx (signature file)

(You can attach the contents of the email sent to the customer for the first time to remind the buyer to reply to the email as soon as possible. )

Three follow-up visits

dear

Ms. Jane Lee,

How are you? I hope everything is fine with you.

Go together.

I am writing to keep in touch with you now.

Business. If you have any new inquiries, please feel free to come here, and I will try my best to satisfy you.

According to your requirements, the price is competitive.

By the way, how about it?

Your order (or business) and project XXX? If it is still pending, I would like to provide

Our latest price promotes every opportunity for cooperation.

Others.

Your early reply will be appreciated!

your

Faithfully,

XXXX (signature file)

Citing examples and analysis;

Example (1)

Product:

XXXXXX

Specifications:

Appearance: white powder

Purity (gas chromatography): 99.0%

Lowest melting point: 3 1℃ is the lowest.

Packing: 50kg iron drum (37cmX37cmX57cm)

12mt/ 1x20'FCL

Price: 1 0,000 kg 10. 10 USD/kg LCL freight Rotterdam

basis

Date of shipment: within 40 days after receiving the payment.

or

Original letter of credit

Payment method: T/T prepayment or letter of credit.

sight

Validity:

This case is a quotation for a single product:

1), product name, to be clear, the model is not in the name.

2) Specification: It is related to product model and material. Used to describe the characteristics of the product itself, such as the materials used, the appearance and characteristics of the product (don't put the size of the product in).

3) Packaging: Because many suppliers will use FOB when making quotations to customers, you should not only introduce the relevant packaging materials, but also let customers know the packaging size of your products, including the small packaging size of a single product, how many small packages can be put in a large package, and even how many goods can be loaded in a container. Because after the customer gets the FOB quotation, he has to calculate his own transportation cost and share the sea freight and insurance premium, so we will provide him with detailed packaging size, which is conducive to customer accounting.

4) Price: The quotation should include four main elements: currency, unit price, price terms and port. At the same time, many buyers often don't indicate the required quantity when they make an inquiry to us for the first time, but for many buyers, the first time is often just a trial order, and the quantity will not be very large. Therefore, for the first quotation, we can quote customers two different prices according to different quantities, usually one is LCL (minimum quantity) and the other is the whole container.

5) Delivery time: It depends on the production of our own products. Generally speaking, our delivery date has a lot to do with the mode of payment. For example, when the payment method is letter of credit, in order to ensure that we can have enough time to examine the letter of credit, we will determine the delivery date within a few days after receiving the buyer's letter of credit, usually 30-45 days, taking into account both the production cycle and the need for examination.

6) payment method. For new customers, generally, the advance payment by telegraphic transfer plus the final payment is adopted, or the letter of credit is directly adopted; Do not advocate collection, it is best to see collection.

7) Validity period of quotation: this is ignored by many suppliers when quoting (the risk of profit reduction caused by RMB exchange rate appreciation and export tax rebate rate adjustment can be well avoided through the validity period of quotation). It is usually effective to set the validity period to 7- 15 days. Not if it's too long.

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