The soft exam for information system management engineer includes two exam subjects: basic knowledge and applied technology. The basic knowledge subjects are tested in the morning, and the applied technology subjects are tested in the afternoon; the contents of each subject of the software information system management engineer exam are different.

According to the software exam information system management engineer exam syllabus, the exam scope of each subject is as follows:

Test subject 1:

1. Basic knowledge of information systems

1. Basics of computer science

1.1 Number systems and their conversions

●Common number systems such as binary, decimal and hexadecimal and their mutual conversions

1.2 Data representation

●Representation of numbers: original code, complement code, inverse code, on-machine representation of integers and real numbers, precision and overflow

●Non-numeric representation: In-machine representation of characters and Chinese characters, in-machine representation of sounds and images

●Verification methods and verification codes

1.3 Arithmetic operations and logical operations

●Operation methods of binary numbers in computers

●Basic operations of logical algebra

1.4 Basic concepts of data structures and algorithms

2. Computer system knowledge

2.1 Computer hardware knowledge

2.1.1 Computer system composition and basic working principles of main equipment

●The composition, performance and basic working principles of CPU and memory

●Function, type and characteristics of I/0 interface

●Performance and basic working principles of commonly used I/0 devices

●CISC/RISC, pipeline operation, multi-processing Basic concepts of computer and parallel processing

2.1.2 Storage system

●Cache, main memory type

●Basic working principle of virtual memory, multi-level storage system

●RAID types and characteristics

●Storage media characteristics and capacity calculation

2.2 Computer software knowledge

2.2.1 Operating system knowledge

●Types, features and functions of operating systems

●Basic concepts of interrupt control, processes and threads

●Processor management (state transition, synchronization and Mutual exclusion, time sharing, preemption, deadlock)

●Storage management (main memory protection, dynamic connection allocation, paging, virtual memory)

●Device management (I/0 control , spool)

●File management (file directory, file structure and organization, access methods, access control, recovery processing, sharing and security)

●Job management

●Chinese character processing, human-machine interface

●Configuration of operating system

2.2.2 Basic knowledge of programming language and language processing program

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●Basic knowledge and basic working principles of assembly, compilation, and interpretation systems

●Basic components of programming languages: data, operation, control and transmission, and the implementation mechanism of procedure calls

●The main characteristics and applicability of various programming languages

2.3 System configuration and methods

2.3.1 System configuration technology

●C /S system, B/S system, multi-layer system, distributed system

●System configuration method (double, dual, hot backup, fault tolerance and cluster)

●Processing mode (Centralized, distributed, batch processing, real-time processing and Web computing)

●Transaction management (concurrency control, exclusive control, fault recovery, rollback, rollforward)

2.3 .2 System performance

●Performance indicators and performance design, performance calculation, performance testing and performance evaluation

2.3.3 System reliability

●Reliability indicators and design, reliability calculation and evaluation

2.4 Basic knowledge of computer applications

●Basic knowledge of information management, data processing, auxiliary design, scientific computing, artificial intelligence, remote communication services, etc.

●Basic knowledge of multimedia applications

3. Computer network knowledge

3.1 Protocol and transmission

●Network architecture (network topology, 0SI /RM, basic network and communication protocols)

●TCP/IP protocol basics

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Transmission media, transmission technology, transmission method, transmission control

3.2 Local area network and wide area network

●LAN topology, access control, LAN networking, inter-LAN connection, LAN-WAN connection

●Basic knowledge of the Internet and its applications

●Network performance analysis (transmission speed, line utilization, line capacity) and performance evaluation

●Network-related Key points of laws and regulations

●Network security (encryption and decryption, authorization, firewalls, security protocols)

●Remote transmission services

3.3 Commonly used network equipment and various types Communication equipment

3.4 Basic knowledge of network management and network software

●Network management (operation management, configuration management, security management, fault management, performance management, billing management)

●Network software (network operating system, driver, network management system, network management tool)

4. Basic knowledge of database

4.1 Basic concepts of database system

4.2 Database system architecture

●Centralized database system, Client/Server database system, distributed database system

4.3 Relational database standard language (SQL)

●The functions and characteristics of SQL

●Use SQL for data definition (tables, views, indexes, constraints)

●Use SQL for data operations (data retrieval, data Insert, delete/update, trigger control)

●Security control and authorization

●API in application, embedded SQL

4.4 Database management and control

●Function and characteristics of database management system

●Database transaction management, database backup and recovery technology, concurrency control

4.5 Basic knowledge of data mining and data warehouse

5. Information system development and operation management knowledge

5.1 Basic knowledge of informatization, information system and information system development

●Informatization, information system, information engineering Concepts

●Information system structure and middleware technology

●Intellectual property rights, information systems, and Internet-related laws and regulations

●Information system development at various stages Goals and tasks

●Concepts of information system development tools, development environments, and development methods

●Basic knowledge of information system development project management

5.2 Basic knowledge of system analysis and design

●The purpose and tasks of system analysis

●Structured analysis and design methods and tools

●System specifications

●System overall Structural design, detailed design

●System design instructions

●Object-oriented analysis and design and Unified Modeling Language (UML)

5.3 Basic knowledge of system implementation

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●Main tasks of system implementation

●Structured programming, object-oriented programming, visual programming

●Choice of programming language, programming style

●Purpose, type and method of system testing

●Test design and management

●System conversion knowledge

5.4 System operation management knowledge

●System (computer system, database system, computer network system) operation management

●Responsibilities of various personnel in system operation management

●System cost management , user management, security management, performance management

●System operation (system control operation, data I/O management, operation manual)

●Resource management (hardware resource management, software Resource management, data resource management, network resource management, related equipment and facilities management, document management)

●System fault management (processing steps, monitoring, recovery process, preventive measures)

●Distributed system management

●System operation management tool (self-

Automated operation tools, monitoring tools, diagnostic tools)

●Standardization of system operation management

5.5 System maintenance knowledge

●Content of system maintenance (software maintenance , hardware maintenance, data maintenance)

●Types of system maintenance (perfect maintenance, adaptive maintenance, corrective maintenance, preventive maintenance)

●System maintenance methods (daily Inspection, regular inspection, preventive maintenance, post-event maintenance, remote maintenance)

●Maintenance according to contract

●Characteristics of system maintenance work

●System maintainability (Comprehensibility, testability, modifiability)

●Organization and management of system maintenance

5.6 Basic knowledge of system evaluation

●System technology Evaluation (objective evaluation, function evaluation, performance evaluation, operation mode evaluation)

●The composition of system costs

●Evaluation of system economic benefits (performance benefits, cost-saving benefits) and its Evaluation method

6. Information security knowledge

●Basic concepts of information security

●Computer virus prevention, computer crime prevention, network intrusion methods and their prevention

●Disaster recovery

●Encryption and decryption mechanism, authentication (digital signature, identity authentication)

●Security protection of information systems, safety management measures

●Private information protection

●Availability guarantee (backup and recovery, switching to idle lines and communication control equipment)

7. Standardization knowledge

●The concept of standardization (the meaning of standardization, the development of standardization, standardization institutions)

●Levels of standards (international standards, standards, industry standards, enterprise standards)

●Code standards , basic knowledge of file format standards, security standards, software development specifications and document standards

8. Professional English

●Correctly read and understand English materials in related fields

Exam subject 2:

Information system management (applied technology)

1. System management plan

1.1 Confirm system management requirements

●System management requirements at the management level (long-term information strategy, important matters required for system management, important computer resources for management)

●System management requirements at the user job level (management scope, management strategies , management objects, management methods, management plans, management budgets)

1.2 Clarify the systems and services, service levels and scope of responsibilities provided to users

1.3 Determine cost calculation and service measurement methods

1.4 Develop system operation rules and regulations

1.5 Develop long-term and short-term system management plans

●User-oriented system management plan (service time, availability, provision amount of information, response speed, training, service desk, distributed on-site support)

●Establish a system management organization and system operation management system

●Operation-oriented system management plan (operation Management, personnel management, cost management, user management, resource management, fault management, performance management, maintenance management, safety management)

2. System management

2.1 System operation

●Operation management of various application systems

●Formulation and adjustment of operational plans

●Standardization of operational processes

●Consumables management , data input and output management, archiving and delivery management

●System operation management report

2.2 User management

●User registration management and its management method

●User Management Report

2.3 Operation Management

●System Operation Guide (System Operation System, Operator Work Scope, Operation Rules and Regulations, System Operation Manual)

●Job management (job scheduling management, job processing status check, job processing result check)

●Job operation analysis improvement

●Operator

Group management (dividing work responsibilities, job delivery rules to improve operational quality)

2.4 Billing management

● Billing system (cost accounting and post-payment system, payable resources, accounting Selection of billing system)

●Collection of billing data, tools for collecting billing data

●Billing unit and calculation method

●Post-payment and Differences in advance payment and various measures

2.5 Cost Management

●System operating costs (initial cost items and operating cost items)

●System operating fee budget and final accounts

●Management of system operating costs (difference analysis between budget and final accounts, cost reduction methods)

●User-side costs

2.6 Personnel Management

●Responsibility system

●Employee education and training

●Outsourcing management

2.7 Management of distributed sites

●Common problems in distributed systems

●Operation management of distributed systems

2.8 Adopting operation management systems

●Problems and measures in system operation management

●Operation support system, remote operation system, automatic operation system, unmanned system operation

●Use of operation management system in distributed system

2.9 system Management standards

2.9.1 Establish system management standards

●Delineate the scope of system management standards and determine system operation standard projects

●Operation process standards, Workload standards

●Management of monitoring operating status

●System update management

2.9.2 Standardization of distributed system operation processes

2.9.3 Revision of the standard

3. Resource management

3.1 Hardware management

●Identify the hardware to be managed

● Hardware resource management, hardware configuration management, hardware resource maintenance

3.2 Software management

●Identification of programs and documents to be managed

●Management in the software development phase, Management of software running stage, software update management

●Program library management, software package release management, document management

●Legal use and protection of software resources

3.3 Data management

●Data life cycle and data resource management

●Data management (data administrator, data maintenance, database management system, distributed database management)

●Enterprise-level data management (data standardization, data dictionary, data directory, information system directory)

●Database audit support

3.4 Network resource management

●Identification of items to be managed (communication lines, communication services, network equipment, network software)

●Network resource management (preparation for registration management, asset management, naming rules and standards)

●Configuration management (network device configuration diagram and connection diagram, address management, update management)

●Network resource maintenance

●Network management (network operation monitoring, network fault management, network Security management, network performance management)

●Network audit support

3.5 Management of related facilities and equipment

●Power equipment management, air conditioning equipment management, building Management, emergency equipment management, distributed on-site equipment management

4. Fault management

4.1 Fault monitoring

●Set items to be monitored, monitoring content and Method

4.2 Fault investigation

●Collect fault information, isolate the fault, determine the fault location, and investigate the cause of the fault

4.3 Recovery processing

●Preparation for recovery operations, form of recovery processing

●Recovery of host failure, recovery of database failure, recovery of network failure, recovery of related equipment failure, recovery of abnormal job conditions

●Troubleshooting and recovery involved

Relevant personnel

4.4 Fault records and anti-recurrence measures

●Fault records and reports, fault cause analysis

●Evaluation and improvement of fault handling processes, review of similar Standardization of equipment, software, and fault handling workflow

4.5 Fault management of distributed systems

●Fault problems, fault monitoring, fault analysis, and fault recovery of distributed systems

●Preventing fault recurrence in distributed systems

5. Safety management

5.1 Safety management measures

5.1.1 Formulation of safety management measures

●Security strategy, emergency plan, security management system

●Security management projects (identification of threats, projects to be protected)

●Risk management (risk analysis) , risk assessment, insurance)

5.1.2 Execution of physical security measures (safety management of equipment and related facilities, disaster prevention management)

5.1.3 Execution of technical security measures (system Security measures, data security measures)

5.1.4 Implementation of security management system

●Operation management (information center access management, terminal management, information management)

●Anti-crime management (tampering with data/programs, hackers, eavesdropping, illegal data leaks)

5.1.5 Standards and laws and regulations related to information system security

5.2 Security management Implementation

●Operation management manual, user manual, security checklist

●Analysis and research of login data, security audit support

●Distributed system site Security

●Security Strength Test

6. Performance Management

6.1 Performance Evaluation of Information Systems

6.1.1 Performance Evaluation criteria and methods

●Performance evaluation items and purposes

●Evaluation criteria

●Performance monitoring and evaluation methods

6.1.2 Performance analysis and evaluation

●Timing of performance evaluation, obtaining performance evaluation data

●Analysis of causes of performance degradation, suggestions for improving performance

6.2 System performance management

6.2.1 System performance evaluation

●System performance evaluation items (power supply, CPU processing speed, main memory capacity, Cache capacity, disk capacity, disk access speed, communication line speed)

●Current system load, expected system load

6.2.2 System performance improvement

●Simulation of performance expansion (simulation tools, extreme performance calculations, additional options software)

●Suggestions for improving the system

●System user training

6.3 Distributed performance management

●Distributed system performance and its evaluation criteria

●Factors of distributed system performance management (balance consideration of server and client)

7. System maintenance

7.1 Develop a system maintenance plan

●System maintenance requirements (setting system maintenance projects and corresponding maintenance levels)

●System maintenance plan (maintenance budget, maintenance requirements, maintenance management system, maintenance commitment, maintenance personnel Responsibilities, maintenance intervals, equipment replacement)

●Implementation form of system maintenance (daily inspection, regular maintenance, preventive maintenance, post-event maintenance)

7.2 Implementation of system maintenance

7.2.1 Maintenance workflow

7.2.2 Software maintenance

● Various types of software (software developed by the company, software developed by contract, software purchased in the market ) Maintenance

●Software maintenance contract, system integration and maintenance contract

7.2.3 Hardware maintenance (hardware maintenance contract, hardware spare parts and their storage)

8. System conversion

8.1 Develop a system conversion plan

8.2 Design a new system operating system

8.3 Test the system conversion

●Analyze the impact of system conversion, select available systems, select verification projects, set evaluation criteria, and prepare for conversion systems

●Conversion experiments

●Evaluation of conversion experiment results and conversion workload assessment

8.4 Test of system operation

●Test and evaluation of temporary (parallel) operation, test and evaluation of normal operation

8.5 Execution System conversion

8.5.1 Develop a system conversion implementation plan

●Determine conversion projects (software, databases, files, networks, servers, disk devices)

● Draft temporary rules for job operation

●Determine the conversion method (immediate conversion, gradual conversion, platform switching)

●Determine the conversion work steps and conversion tools

● Write the conversion work implementation plan and system conversion personnel plan

8.5.2 Implementation of system conversion

8.5.3 Evaluation of system conversion

9. Development environment management

●Configuration of development environment, management of development environment, management of development environment in distributed systems

10. System evaluation related to operation management

10.1 Evaluation items

●Purpose of evaluation

●Timing of evaluation (system planning, system design, system conversion, system operation)

● Set evaluation items (hardware, software, network, database, operation)

10.2 Evaluation criteria for each evaluation item

●Performance (transaction processing response time, job turnaround time, throughput, Failure recovery time, console response time)

●System operation quality (function evaluation, stability evaluation, usability evaluation, maintainability evaluation)

●Economic benefits of system operation ( Balance of operating costs, system quality and economic benefits)

10.3 System improvement suggestions

● Suggestions on modifying or rebuilding the system, and suggestions on improving the system development plan

10.4 Evaluation of distributed systems

11. Support for system users

● Support provided to users (scope of support, services provided to users, records of service results, and User training, help desk)

●Handling new needs of users (identifying new needs of users, managing system improvement needs)

●Consulting services for potential users

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