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Hello, what's the process of renting a car, picking it up and returning it?
1. The first thing is to book a car. There are four ways to book a car: official website, customer service phone, store and mobile phone client. Users can log in to Hi official website (/) or download Hi Mobile Client, and choose to rent a car according to the time, place, model and other conditions. Of course, they can also make a customer service call directly or go to a nearby store to make a reservation.

After booking, you will pick up the car. When you rent a car, you will have door-to-door service. If you choose this service, a staff member will send the car to the designated place, and the staff will also guide the user to complete it step by step during the car inspection and signing. But this requires a certain fee, and users who rent a car for the first time will not be able to enjoy this service. Of course, users can also go to the car rental shop or pick up the car. Store staff will assist users to complete identity verification, car inspection, bank card pre-authorization and other processes. You can't choose a car pick-up point for the first time.

3. The above two ways to pick up a car need to bring "two certificates and one card", that is, ID card, driver's license and credit card. After confirming the identity, paying the rent shown in the order and extracting the corresponding pre-authorization, the staff will accompany the user to complete the car inspection. After carefully confirming that the car is in good condition, the user needs to sign the car inspection form for confirmation before driving away. Of course, after using the vehicle, users can also go to the store to return the car, or choose the service of picking up the car at home, and the car rental staff will pick up the car at the designated place.