Please give me points. Don't add it to people who plagiarized my answers.

First of all, it is recommended to check whether the TV menu settings are incorrect or the remote control settings are incorrect. Checking the set-top box settings. Did you install the TV according to the correct steps in the instructions? Also check whether the power supply is stable.

If there are no problems with the above, please see the following:

It is recommended to do a DOA test and keep all the vouchers before returning the product.

Reference answer

This is a color TV failure. One is that the internal row part is overheated after working for a long time and activates the protection. The other is that a certain component of the switching power supply stops working due to the heat source. The third is that the CPU and There is an error in the bus. In the first case, you can only wait for the machine to cool down before you can turn it on again. To repair it, you need to replace the components. In the second case, it will start after shutting down and restarting, but it will not take long, so you need to replace the components. In the third case, the internal data is bad and needs to be rewritten. The original factory data will suffice. Your color TV is still under warranty, so call them to contact them for warranty. It is possible to change this kind of color TV to a new one.

2. Warranty policy

1. Ordinary CRT color TV products comply with the national "Three Guarantees" regulations, with a one-year free warranty for the whole machine and a three-year free warranty for the main components.

2. According to relevant regulations, rear projection, LCD, and plasma color TV products have a one-year free warranty for the entire machine (including major components). The main components of each product are:

Rear projection: projection tube, line output transformer, component board, tuner, integrated circuit.

LCD: LCD screen, light source component, component board.

Plasma: display screen, component board.

3. Others shall be implemented in accordance with the national three guarantees regulations.

3. Return and Exchange Policy

1. In accordance with the national "New Three Guarantees" regulations, if the product has performance failure after purchase, users can choose to return, replace or replace it within 7 days. Repair, you can choose to exchange or repair within 15 days;

2. The validity period of the three guarantees after the color TV is exchanged will be recalculated from the date of exchange and noted on the receipt.

IV. Warranty regulations

1. During the warranty period, users with a valid warranty certificate can receive free warranty treatment;

2. For limited areas in mainland China Color TVs sold by users who use them outside mainland China cannot enjoy the warranty policy in the designated area.

5. It is not within the scope of warranty

According to the provisions of Article 17 of the national "Regulations on Liability for Repair, Replacement and Return of Certain Goods", even if the product is within the warranty period, it falls within the following Any of the following situations are not covered by the warranty:

1. Damage caused by improper use, maintenance, and storage by the consumer;

2. Damage caused by disassembly by a person who is not responsible for repairs. Damaged;

3. There is no three-guarantee certificate and valid receipt;

4. The model of the three-guarantee certificate does not match the model of the repaired product or has been altered;

5. Damage caused by force majeure (lightning strike, rain, etc.).

During the validity period of the "Three Guarantees", if a product needs to be charged because it does not meet the warranty conditions, the reasons for not meeting the warranty conditions must be noted on the warranty card and charging voucher, and must be signed and approved by the user.

6. Charges outside the warranty period

After the whole machine exceeds the one-year free warranty period, maintenance services will be performed in accordance with the following principles:

1. Beyond the warranty period Products within the validity period are subject to maintenance fees and spare parts fees;

2. The complete machine exceeds the three-guarantee validity period, but the main components are still within the three-guarantee validity period (such as the picture tube of a CRT color TV). If the performance failure of the main components occurs Our company is responsible for free maintenance. 24-hour service hotline 400-678-5551