Introduction: Quality management includes three aspects: product, process, and system. It depends on the industry you are engaged in and the situation of your company. The quality management department of some companies is the inspection department, but for a formal enterprise, quality management is a very important department, involving the establishment of a quality management system, process control, supplier quality management, product quality problem solving, etc. How does the quality department control materials

1. Focus on concepts

The previous feudal paternalistic style of treating management positions as officials and treating employees as tools should be abandoned . Instead, we should respect the personal value of employees, understand their specific needs, adapt to the supply and demand mechanism of the labor market, and rationally design and implement a new employee management system based on the principle of two-way selection. Regarding people as an important capital of an enterprise is the foundation of competitive advantage, and this concept should be implemented in specific management work such as the enterprise's system, leadership style, and employee remuneration.

2. Frequent communication

No one likes to be kept in the dark. Employees will have many dissatisfactions and opinions of their own, although some of them are correct and some are incorrect. Therefore, frequent communication is needed between employees and between employees and leaders, asking employees for their opinions on the company's development, listening to the questions raised by employees, and expressing their own opinions on these opinions and questions? What is acceptable? What is Unacceptable? Why? If the company has difficulties, it should disclose these difficulties and tell employees that the company hopes to get their help. Remember, paper cannot cover fire, and employees want to know the truth.

3. Authorization, authorization, re-authorization

Authorization is the most effective incentive method in management. Authorization means allowing grassroots employees to make correct decisions by themselves, which means You trust him, which means that he and you are taking responsibility at the same time. When a person is trusted, more work enthusiasm and creativity will burst out. Therefore, we recommend that every decision should not be made by managers, and that things that can be delegated should not be done by yourself. The role that managers should play is that of supporters and coaches.

4. Keep your promises

Maybe you don’t remember the promise you made to someone unintentionally, or you think that promise is not important at all. But you have to remember that your employees will remember everything you promise them. As a leader, any seemingly small actions you take will have an impact on others in the organization at any time. You need to be aware of these influences, and if you make a promise, you should be held accountable for it. If you must change plans, explain the change to employees. If you don't or don't clearly communicate the reasons for the change, they will think you are going back on your word, and if this happens often, employees will lose trust in you. A loss of trust often results in a loss of employee loyalty.

5. Commend employees more

The sense of achievement can motivate employees to work enthusiastically and satisfy their inner needs. In our long-term work, we have summarized the following key points of rewards:

Public reward standards. Make employees aware of reward criteria and why others receive rewards.

Praise and reward in a public way. If praise and rewards are not made public, they will not only lose their own effect, but also cause a lot of rumors.

The attitude towards rewards should be sincere, do not go overboard, and do not use clever words.

The timing of rewards is very important. Reward something that just happened rather than something that has been forgotten, otherwise the impact of the reward will be greatly reduced.

6. Allow failure

Employees must be trusted and supported for their useful attempts. They can help our company innovate. Don't punish employees because they fail. Employees who fail already feel very sad. We should emphasize more positive aspects and encourage them to continue working hard. At the same time, help them learn to learn from failure, work with them to find the reasons for failure, and explore solutions. Criticizing or punishing useful attempts stifles innovation and results in employees being reluctant to try new things.

7. Establishing norms

It is necessary for every enterprise to establish strict management systems to regulate the behavior of employees. We can provide detailed descriptions of workers for each position. Make every employee clear about what they should do, who they report to, what rights they have, and what responsibilities they bear. Of course, this restriction should not be too strict, but it must be there. Establish reasonable norms and employees will act within their prescribed boundaries. When going beyond the prescribed scope, employees should be required to get permission from management before proceeding. How does the quality department control materials?

1. To solve the problem, we must not only prescribe the right medicine, but also the right medicine for the situation, the person, the wish, and the money;

This is a textbook method, but it makes sense. The emergence of problems is related to many factors. Solving problems also requires taking into account many factors. It is necessary to deal with the things that caused the problems themselves, sort out the important problem stakeholders, and other individuals or organizations Willingness and cost are also very important. For example, if Amon catches a cold, I am willing to spend about 100 yuan for medical treatment, but my colleague who has just graduated is only willing to spend about 20 yuan. In fact, all our diseases will be cured in the end. Well, it’s just that the hospital, doctor and medical method you choose are different. The emergence of a problem to its final solution is a long and systematic project. The things, people, wishes, and money involved in this process need to be taken seriously, weigh the pros and cons, and strive to solve the problem without Offending anyone and not spending a minute more is a pursuit of perfection.

2. Seize opportunities anytime and anywhere

As a manager, it is best not to be impatient and panic when problems arise. It feels as if the sky is falling. Everything has its origin and everything has its origin. Everything has a reason, everything has a way, and everything has a degree. Excellent managers understand these theories and deal with problems calmly and rationally. Usually solving problems is a long process. Some problems may not need to be solved in a hurry. Some problems may not even be solved when they will be solved. The timing of solving the problem is very important. If this situation is the best time to solve the problem at this moment, The opportunity, then managers must seize the opportunity and solve the problem at the right time. Isn't this the case in human life? We are all waiting for opportunities and success. Opportunities are often fair, but the ability to discover opportunities and seize opportunities depends on people. On the other hand, some people always complain about their bad luck, having no opportunities and no future. In fact, what we need is to reflect and think, and be prepared to seize opportunities.

3. Be easily satisfied and learn to be grateful

This point is about mentality. When facing problems, you must be calm and calm. When solving problems, you must be easily satisfied. After solving problems, you must learn grateful. Problem management is sometimes the management of people. People are animals with seven emotions and six desires. People need to be respected, recognized and praised. Sometimes managers should not be too harsh. He should realize that without people's work and cooperation, the problem is extremely serious. If something is difficult to solve, be easily satisfied, like to praise, and be good at being grateful. The effect will be different.

4. Information management, turning data into information

The number of problems is often large, and the process of solving the problems is also long. The problems involve people, materials, and financial resources. There are many. Problem management requires the help of information systems. It is a good helper for managers. Managers need to obtain accurate and reliable information to avoid making mistakes in decision-making. Managers also need to playback and analyze historical issues. , Summarize experiences and lessons, learn methods from successful cases, and predict the occurrence of problems and the time and opportunity to solve them based on data and information.

5. Listen and respond well to the opinions of others

Managers also need to be good at listening, receiving opinions and suggestions from all aspects, and analyzing, classifying, and summarizing , extract useful and effective parts, find the source and cause of the problem, and express gratitude to the person who put forward the opinion. Related recommendations:

Responsibilities of the quality management department:

Article 1. Participate in product research, development and trial production.

Article 2: Provide improvement opinions or suggestions on specifications and operating standards of products, raw materials, processed products, etc.

Article 3: Establish inspection standards for incoming materials, processed products, and finished products and ensure their implementation.

Article 4: Develop process inspection standards and audit whether inspection station inspectors actually implement them.

Article 5 Proper handling of abnormal quality and identification of scrapped products.

Article 6 Management and calibration of inspection instruments and gauges and random inspection of inventory.

Article 7: Compilation and evaluation of delivery quality performance of raw material suppliers, outsourced processing manufacturers, etc.

Article 8: Supervise and assist collaborating manufacturers to improve quality and establish a quality management system.

Article 9 Process inspection tour.

Article 10: Process management and analysis, project research and improvement, prevention and other recurrence prevention measures.

Article 11 Analysis, inspection and improvement measures for customer complaints and sales returns.

Article 12 Feedback of information to relevant units.

Article 13: Carry out daily inspections of quality management.

Article 14: Do a good job in quality assurance.

Article 15: Research, formulate and implement quality management education and training plans.

Article 16: Formulate quality management regulations and implement comprehensive quality management.

Article 17 Other related quality management matters.