You should ensure that the network connection is stable, as network problems may be one of the main reasons why electronic invoices cannot be opened.

1. Check the network connection

Electronic invoices are usually transmitted and viewed through the network. Therefore, a stable network connection is a prerequisite for opening electronic invoices. Users should check whether their network connection is normal, and if there is any problem, repair it in time.

2. Confirm invoice format compatibility

Electronic invoices come in various formats, such as PDF, JPG, PNG, etc. Users need to confirm whether their device or software supports electronic invoices in this format. If it is not supported, you need to download and install the corresponding software or tools so that the electronic invoice can be opened normally.

3. Clear the browser cache

Sometimes, too many browser caches or corrupted cache files may cause electronic invoices to fail to open normally. At this point, users can try clearing the browser cache and try opening the electronic invoice again.

4. Update the software version

If the software version used is too old, it may not support the latest electronic invoice format or have other compatibility issues. Therefore, users should regularly check and update their software versions to ensure that they can open electronic invoices normally.

5. Contact the issuer of the invoice

If the above methods cannot solve the problem, the user can try to contact the issuer of the electronic invoice and ask if there are other reasons why the invoice cannot be opened normally. The prescriber may be able to provide further assistance or solutions.

In summary:

When the electronic invoice cannot be opened, the user should first check the network connection and invoice format compatibility, and then try to clear the browser cache and update the software version. If the issue is still unresolved, you can contact the invoice issuer for assistance. When solving the problem of electronic invoices not being opened, users should remain patient and careful, step by step and try various possible solutions.

Legal basis:

"Electronic Signature Law of the People's Republic of China"

Article 3 stipulates:

Civil activities In contracts or other documents, documents and other documents, the parties may agree to use or not use electronic signatures and data messages. If the parties agree to use electronic signatures or data messages for documents, their legal validity shall not be denied simply because they are in the form of electronic signatures or data messages.

"E-Commerce Law of the People's Republic of China"

Article 14 stipulates:

E-commerce operators shall sell goods or provide services in accordance with the law Issue purchase vouchers or service documents such as paper invoices or electronic invoices. Electronic invoices have the same legal effect as paper invoices.