If the cargo owner's shipment is frozen, generally it may be because there are some illegal operations, such as canceling one's own orders multiple times, or having some problems with the employer during the transportation process. If you have conflicts and cause others to complain against you, your account may be banned, but under normal circumstances, you will be warned. Only when multiple warnings are invalid will the account be blocked. After all, once the account is blocked, your personal account will also be frozen, including your commission.

Personal advice.

When encountering such a situation, you first need to contact the customer service of the platform to find out which order caused the problem or whether there was any risk in your personal account that led to the suspension. If possible If it is solved, then the freeze will be lifted as soon as possible and you will be able to take orders again, and at the same time, your commission will be retained. But if there is no way to unblock you, then at this time, you need him to provide corresponding evidence to prove that it is indeed your personal reasons that caused the account to be blocked. If the other party cannot give a reasonable explanation, you can call the Industrial and Commercial Bureau to lodge a complaint, or you can also lodge a complaint with the Consumer Association.

1. If consumers make complaints through letters, faxes, text messages, emails and the 12315 website complaint platform, they should state: the consumer’s name, address, phone number and other contact information; the person being complained against The name and address of the complaint; the requirements, reasons and relevant factual basis for the complaint; the date of the complaint, etc.

2. If consumers make complaints via telephone, door-to-door, etc., the staff of the industrial and commercial administration department shall record the information in the preceding paragraph.

3. Consumers can file complaints themselves or entrust others to file them on their behalf.

4. If a consumer entrusts an agent to make a complaint, he or she shall submit the complaint materials specified in Article 12 of the "Measures for Industrial and Commercial Administrative Departments for Handling Consumer Complaints", the original letter of authorization and the original letter of authorization to the industrial and commercial administration department. Proof of identity of trustee. The power of attorney shall specify the entrustment matters, authority and time limit, and shall be signed by the consumer himself.

5. If there are two or more consumers, and the complaints are about the same subject, if the industrial and commercial administration department deems that they can be combined and accepted, and with the consent of the parties concerned, the complaints will be considered the same.

6. ***For the same complaint, two representatives can be nominated and authorized by the consumer in writing. The representative's complaint shall be effective for the consumer he represents, but the representative's change, abandonment of complaint request, or settlement must be subject to the consent of the represented consumer.