Responsible for the summary and input of daily sales list.
Third, be responsible for summarizing and recording daily customer complaints and handing them over to the customer service supervisor in order to solve the after-sales problems in time.
Fourth, do a good job of receiving orders, improve sales skills, and master professional knowledge such as product series, model, size, color, packaging quantity and selling point.
5. Be responsible for coordinating the business manager, and do a good job in customer communication and customer order information and reply.
6. Documentary clerks should pay attention to gfd and be neat and generous.
7. Documentary clerks must communicate with customers in Mandarin.
8. After receiving the customer's phone call, the clerk should say "Hello, this is Tianshan Furniture" and "Where is your customer?" The third sentence should say: "Boss XX, what goods do you need to order, please send a fax?"
Nine, after receiving the customer's fax, be sure to call the customer again to confirm the contents of the order on the fax, and then give it to the drawer to make out an invoice and verify the total payment.
Ten, after the completion of the preparation, reply to the customer's total amount, let the customer put the money into the company's designated account, ready for delivery. XI。 After the drawer goes to the finance department to confirm that the customer's payment has arrived, the drawer submits the warehouse to the drawer for delivery. The merchandiser guards the warehouse and contacts the warehouse supervisor for stocking, inspection and loading. When the bus and flying tiger are delivered by the driver, the merchandiser should follow up the delivery, loading and unloading, installation and payment, and communicate with the cashier in the finance department in time to ensure the safety of the company's funds.
12. Be responsible for receiving customer complaints and informing the business manager to confirm the customer complaints at the first time. Only after the business manager confirms, can the supplementary form be issued and submitted to the customer service logistics supervisor for supplement or replacement in production. 13. Don't quarrel with customers. First warning, second fine 100 yuan, third dismissal. Fourteen Communicate the delivery situation of the specialty store to the regional manager in time, so that the regional manager can maintain and develop customers in time.
Fifteen, the documentary clerk must communicate and coordinate with customers, after-sales supervisors, regional managers and other departments. 16. Summarize the daily sales situation, make a daily report and submit it to the marketing manager.
17. Communicate with salesmen in time, do a good job in customer stocking and new product promotion, coordinate various working relationships with warehousing, logistics, after-sales and finance, improve work efficiency, and provide convenient, fast and thoughtful services to dealers in a timely and accurate manner.
Eighteen, strictly implement the company's rules and regulations, and actively complete the work requirements and objectives issued by the marketing department.
Nineteen, according to customer requirements, in accordance with the company's relevant processes, timely and accurate delivery.
Twenty, improve the service quality, establish the brand image of Tianshan furniture, in order to cultivate customer loyalty and reputation.
Job responsibilities of the merchandiser 2 I. Definition of the merchandiser:
A merchandiser refers to a full-time person who tracks products and services according to production orders during the company's operation. He is a person who works around orders and is responsible for delivery.
Second, the working definition of merchandiser:
(1) Business Documentary: Follow up the product. Especially the products processed by foreign factories;
(2) Production follow-up: summarize the released production orders, track the production progress and feed back the information in time.
Third, the work orientation of the merchandiser:
(1) Find the key points: find the key points of work through production and inventory, and put an end to untimely delivery.
(2) Set goals: summarize every day, and complete the key and homework work on the same day without delay.
(3) Information dissemination: the company's information is transmitted to various factories.
(4) Collecting information: collecting the production process of each factory and feeding the collected information back to the department manager in time.
(5) Product distribution: customization and implementation progress, procurement of auxiliary materials and coordination.
Fourth, the dominant consciousness of merchandisers:
The merchandiser should have a deep understanding of the company's environment, the production tasks undertaken by the branch and the results produced. As a merchandiser, he should follow up the production tasks in time and understand how the branch factory produces, when it is completed and how the products come out. Need a sense of dominance:
Responsibility: overall awareness, sense of responsibility, and responsibility for everything.
Organized: Have the means and ideas, and have the ability to solve problems when encountering problems.
Effective: efficient and effective.
In short, there must be goals and a global concept. In documentary work, the goal is clear: to be responsible for the final production results.
Verb (abbreviation of verb) Job content, knowledge and skill requirements of merchandiser:
The work of merchandiser mainly includes: documentation of white stubble production, documentation of material procurement, documentation of finished product production process and contact and tracking of outsourcing factories.
(1) Documentary production of white stubble: Understand the knowledge of white stubble production technology and quality standards.
(2) Documentary procurement of materials: know all the materials and procurement cycle needed to produce finished products.
(3) Documentary production process (follow-up of production progress): Know how to make, know how to manage and know how to spread.
(4) Tracking outsourcing contacts: Understand the production process and production status of outsourcing factories.
Tracking the production of intransitive verbs: (recording the production process)
Master the basic requirements of documentary in the production process.
The production process of documentary flow:
Recording the production process is mainly to understand whether the production progress of the enterprise can meet the delivery date of the order and whether the products are produced according to the order. Therefore, the merchandiser should go deep into the production workshop of the enterprise, check the quality and production progress of the products, and handle the problems in time when found. Because the basic requirement of documentary in the production process is to enable enterprises to deliver goods immediately according to the order and the agreed quality. So we must go deep into the production line to check the progress and quality.
1, the basic requirements of documentary production process:
(1) On-time delivery: the production schedule should be consistent with the delivery date of the order, and it cannot be advanced or delayed. Key points of on-time delivery documents:
(2) High-quality delivery: the products produced meet the quality requirements of the order.
2, documentary production process:
(1) Release the production announcement.
After receiving the production plan, the merchandiser should record it on the production registration form. It is necessary to clarify the name, specification, quantity, packaging requirements and delivery date of the products ordered by customers.
(2) Analysis of production capacity
After the production notice is issued, the production capacity of the enterprise should be analyzed. Can you deliver the goods on time and with good quality? If not, what measures should be taken?
(3) production plan analysis:
The formulation and implementation of production plan is related to the success or failure of production management and delivery. The merchandiser should analyze the production plan according to the actual production capacity.
(4) Tracking the production progress
4. 1 production schedule control process:
4.2 Operation Procedures for Production Schedule Control
4.3 Key points of production schedule control:
4.4 If the actual progress is different from the planned progress, find out the reasons. There are usually the following reasons:
4.4. 1 original plan error
4.4.2 Mechanical equipment is faulty.
4.4.3 Materials can't keep up.
4.4.4 Defective rate and scrap rate are too high.
4.4.5 Impact of temporary work or emergency orders.
4.4.6 Delay accumulation in the previous process
4.4.7 Employees are depressed at work, and their absenteeism rate or turnover rate is high.
4.5 Production progress tracking table:
Daily production report, production line progress tracking table.
Job responsibilities of merchandiser 3 1. Dissemination of information: Dissemination of enterprise product information.
2. Selling products: actively contacting customers and displaying products for the purpose of obtaining orders.
3. Providing services: after-sales service of products and service to customers.
4. Collecting information: collecting market information and conducting market research.
5. Distribution of products: When the product is in short supply, it will be distributed to large customers first.
Step 6 calculate the quotation
7. Check and sign the form
8. Fill in the reconciliation form
9. Catalogue, sending and registration of samples
10, customer file management
1 1, reception of customers.
12, handling of matters assigned by the supervisor
13. Business contact with relevant departments
Job responsibilities of merchandiser 4 1. Obey the work arranged by the production supervisor, carefully check the orders that you should follow, clarify the delivery date and matters needing attention in production, and urge the production planner to arrange production in time to avoid delaying the delivery date.
2. According to the production situation, cooperate with the technical department and the production quality inspection department to track the quality, progress and quantity. If there is any problem, contact with relevant departments or customers in time to play the role of internal and external contact to ensure the normal operation of production.
3. The production merchandiser should independently track the quality and progress of each process of each order, not just a process.
4. 2-3 days before the production of all goods, take the initiative to ask the production department and workshop director or other responsible person to determine the delivery date, and then promptly notify the owner or salesman to find a car (book a seat).
5. After the goods are produced, urge the workshop to put them in storage in time, and inform customers and delivery personnel of the delivery mode of the goods, and make preparations for delivery in advance.
6. Check whether the goods are in conformity with the bill of lading at the site when loading.
7. The customer who is in arrears should fax the statement to the customer in time, ask the customer to sign it and return it, and track the payment.
8, often keep in touch with customers, to ensure friendly exchanges, pay attention to manners.
9. The merchandiser should be enthusiastic, patient, responsible and close to work.
Job responsibilities of merchandiser 5 1, responsible for the management, classification, sorting, filing and safekeeping of the company's sales contracts and other marketing documents;
2. Track the processing of sales orders. If there is any unexpected situation that can't meet the customer's requirements, we must report the situation to the company's top management in time and finally find a solution;
3. Sales and delivery arrangements, coordination with customers' delivery response and other matters;
4. Check with customers' bills every month and track the payment progress;
5. Keep records of customers and sales;
6. Good communication and negotiation skills, quick response and strong communication and learning skills.
Job responsibilities of merchandiser. Review customer orders according to contract review requirements, and pass them to relevant departments, track the review results, and coordinate customers to handle abnormal orders.
Second, according to the information fed back by the production department, grasp the abnormal situations such as production progress, material shortage and quality problems, and coordinate and deal with them in time.
Third, according to the sample delivery control process, send out sample notice and arrange production, track the sample progress and customer confirmation results. Arrange sample delivery and customer contact.
4. Handle order changes and customer requirements in time, and notify relevant departments.
Customer credit, customer orders, file distribution statistics Panyu statistics, and save. Organize and file customer quotations and quotation materials.
Six, responsible for customer complaint registration, preliminary handling, information transmission and processing results tracking.
Seven, often communicate with customers, maintain good relations, and strive for customer orders.
Nine, according to the "customer satisfaction measurement procedures" for customer satisfaction survey and summary analysis.
10. Complete other tasks assigned by Panyu Sales Manager in time.
Job responsibilities of merchandiser 7 1. Assist in daily work communication and information transmission between business and customers.
2. Make a list and follow up the sample making.
3. Assist domestic and international order processing, order confirmation, instruction transmission and follow-up execution.
4. Follow the production progress, be able to handle various problems in the work independently, have strong adaptability, and be able to maintain good communication skills with factories and customers; Coordinate the affairs between the factory and customers.
5. Track the delivery date and quality monitoring and inspection of products to ensure timely and quality delivery.
6. Complete other tasks assigned by superiors.
Job responsibilities of merchandiser 8 1. Assist foreign trade salesmen to send samples; Track the production progress of goods;
2, timely reflect the problems in the production process, delivery, shipping schedule, documents, etc. ;
3. Coordinate and arrange the delivery in time according to the requirements of foreign trade orders, track the delivery progress and notify in time.
Customer's information about the shipment of goods;
4. Handling customs declaration, commodity inspection, CO, booking space, shipping, document preparation, letter of credit, foreign exchange collection and other related matters;
5. Other work within the department, such as cooperation with finance for write-off and tax refund;
6. From PI to delivery, follow up all the goods of customers and timely feedback from customers.