Responsibilities of network management 1. During working hours, you must pay attention to your words and deeds, and you can't treat guests with rude words and bad attitudes. Don't borrow money from internet cafes, and don't let guests get on the computer for free. 2. Check the operation of the machine (server, client). If there are any serious problems that cannot be solved or handled immediately, record them on site, explain the situation to the next shift when the shift is over, and check all configurations and tools (including hard disks, CDs and daily appliances) when the shift is over. In case of loss or intentional damage, the obligor shall be responsible for compensation. 3. Don't leave work without the successor's signature, and you need to explain the operation of the current Internet cafe machine when changing hands. 4. Regularly check all lines of Internet cafes, and find that interfaces, connectors, conduits, sockets and switches are aging and potential safety hazards, and replace and remedy them in time. 5. If there is a machine or network failure during business, it should be checked immediately and solved as soon as possible, and at the same time, it should be explained to customers to appease their emotions. If the fault cannot be solved in a short time, the situation must be reported to the manager. 6. Check the upgrade of online games twice a day and inform the manager immediately if necessary. 7. On duty, especially in the evening, you must inspect the Internet cafes to protect the safety of the machine and beware of thieves disassembling machine parts. If you find the attachment stolen, you should report the situation to the manager immediately. 8. During the duty, if there are guests fighting or quarreling in the Internet cafe, try to discourage them; If there is really no way to dissuade you, you should call the police at the first time and inform the manager of the Internet cafe to handle it at the scene. The responsibilities of a network administrator. Be responsible for the daily work of the company 1, and be familiar with and strictly abide by the relevant laws and regulations of the same family and the rules and regulations of the company; 2. Familiar with the machine configuration and network structure of the branch, familiar with the troubleshooting of common faults, the emergency methods of network interruption and other emergencies, familiar with the link, download, installation and use of various Internet websites, maintain the equipment in good condition and normal operation, and timely eliminate equipment failures. If there is any equipment failure that cannot be eliminated, it should be registered in the failure register in time, and if there is a manager present, explain the situation to the manager; 3. Be enthusiastic and proactive about customers. All technical problems raised by the guests should be solved at the first time. When problems arise, you must stand up, be sincere and provide timely, fast and patient services. Customers can leave without doubt, don't quarrel with customers, and report to the branch manager in time if there is any problem that cannot be solved. Report technical problems to the technical staff of Internet cafes and fill in the fault record book. 4. For customers in need, no matter whether they can arrive in time, they should respond within three times and explain the situation; 5, keep the environment clean and tidy, all the equipment and chairs in order; 6. Take care of public facilities and water and electricity, and switch on and off fluorescent lamps, fans, exhaust fans, air conditioners, computers and other electrical equipment in time; 7. During the shift, you must stand and inspect the business premises of the business hall, and ensure that the whole site will be inspected once every 10 minute (during the inspection, you are not allowed to hold your chest with your hands, put your pockets or akimbo, roll up your sleeves, put your shirt in your pants and keep it clean). Don't stay in one place for a long time, don't stand behind the guests to watch movies or play games (understand that network management serves the public, not a few guests). 8. Shift change 30 minutes in advance, and count the number of all equipment handed over, mainly including machines, keyboards, mice, headphones, chairs, etc. 9. Have a high sense of responsibility, take good care of computer equipment, compensate for damaged or lost equipment according to the price, and do not replace or dismantle any equipment spare parts without the permission of the branch manager; 10, to ensure the property safety of the branch, and the personnel on duty shall be responsible for any accidents during the duty; In the event of a liability accident during the shift change, the upper and lower personnel shall be responsible, and all the equipment shall be counted during the shift change. Computer equipment should be turned on for inspection. If there is an error in the number of equipment after the succession, the former personnel will not be responsible; 1 1, actively learn relevant knowledge, communicate with each other, and accept the guidance of technicians to improve work skills and service level; Actively cooperate with technicians and report any problems to the manager to avoid conflicts with technicians; 12, memorize the price of value-added service products and be responsible for purchasing and recharging the network card; 13, memorize all kinds of equipment of the branch, guide the empty machine location, toilet, service desk, fire escape, etc. For customers in need, memorize the telephone number at the front desk and provide paper and pens in time for the convenience of customers; 14, responsible for the inspection, real-name registration and verification of welcome guests and minors; 15, actively put forward personal opinions and suggestions, and make suggestions for the company's operation; 16. Remind guests to keep their personal valuables in time and hand over the lost items to the cashier at the front desk for acceptance and registration; 17, unite colleagues, insist that the Internet cafe is my home, and glory depends on everyone's purpose. Second, assist the cleaning staff to keep the business premises clean. 1. When there is a cleaner present, he is mainly responsible for desktop hygiene, ashtray cleaning, and neat tables and chairs, so that people can clean them up immediately after they leave; 2. In the absence of the cleaning staff, be responsible for keeping the business premises clean, including floor hygiene, toilet, desktop hygiene, ashtray cleaning, tables and chairs clean, etc. Third, be responsible for other work assigned by the manager. 1. Complete other tasks assigned by the manager on the premise of doing a good job; 2. The person in charge whose responsibilities are not specified shall be appointed by the superior leader to be responsible for the work. -The answer to this question comes from "I'm sorry" (the above is also my daily work scope, hehe).