Chapter 1: Summary report on the effect evaluation after the combination of PQC and FQC.

In order to reduce the manufacturing cost of the third workshop, the third workshop has carried out a series of rectification. On August 29th, Quality Department began to merge PQC with online FQC and put it under the management of Quality Department. PQC is changed to full inspection during pulling (the working nature is the same as that of the previous online FQC), and the original FQC is cancelled. After more than three months of trial operation in September, June, June and1October, the improvement effect has been achieved.

(1) Personnel arrangement and management issues

In the past, PQC inspection was based on pipeline, but now PQC needs to pull the full inspection and then add the last test bit. Comprehensive inspection needs to be based on product characteristics and inspection stations. At present, the production line is configured from 30 to 80 people, and the corresponding PQC personnel need to be greatly adjusted, which leads to the uncertainty of the number of QC personnel. There are 5 PQC personnel at present. If the quality department produces at the same time according to all the production lines of the production department, it will allocate 12 people according to the maximum demand to fill the number of QC personnel, but up to now, QC has not recruited to the third workshop. In this way, the work of QC has to be temporarily adjusted according to the production tasks of the day. Now we ask the production department to set posts, but now QC has to be transferred, regardless of this side. How can we ensure the inspection quality and the quality of the whole product?

Secondly, even if the QC equipment is complete, according to the current production tasks of the three workshops, there will be more time without so many QCs, so the arrangement of redundant QCs becomes a problem;

Thirdly, the working mode of PQC is against the working principle that the problem point moves forward, because PQC needs to sit on the ground and carry out full inspection, which makes the intensity of QC inspection drop to a very low level, and makes some problems that could have been found as early as possible be artificially delayed or not found;

Fourthly, it seriously violates the requirements of our program document "Process Inspection Procedure", which is an obvious defect for ISO9000 system.

Fifth, this practice makes the same type of inspection (PQC process inspection) in the same department (Quality Department) have two completely different practices, which brings interference to the work of the whole Quality Department.

(2) Quality responsibility of the production line.

At present, due to various reasons, such as system, communication and cooperation of various departments, the quality department needs to bear greater pressure in all aspects of its work. Moreover, at present, the self-inspection awareness of production line employees is not enough. In addition, although the management of the third workshop has improved, it has not reached the point where QC inspection can be cancelled. Now we cancel the inspection QC in advance, and some problems that PQC could control before are out of control, and the management of production department has not kept up well, which greatly increases the working pressure of PQC. In addition, the concept of PQC has not changed because of the change of working mode. Coupled with the comparison of PQC working methods on the sixth floor/third floor, it is easy to form such a style on the production line: our production department can do it casually, anyway, there will be PQC inspection later, and the defective products detected by PQC can be repaired. Anyway, the quality department will be responsible for those that are not detected, which makes the PQC inspectors in the quality department bear great psychological pressure. Over time, the enthusiasm of QC (including OQC) in the third workshop was seriously dampened.

(3) Form a working mode in which the Quality Department directly supervises the Quality Department.

At present, the product quality inspection in the three workshops is basically done by PQC (the testing and debugging of some products are done by PQC), and the product quality is affected by many factors. The inspection of 100% cannot guarantee the quality of 100%. When the product flows to the post-process, some problems will occur. At this time, the quality department is very embarrassed. "This is the result of a comprehensive inspection by the quality department." There are still some problems ",especially when the product flows to OQC inspection and OQC inspection determines that it is unqualified, it is particularly difficult for the quality department to deal with it. It is certainly impossible not to rework, but who needs to rework? Please ask the production department to rework. The production department said that this product was completely inspected by the quality department PQC, and PQC should be responsible for it. It's hard to ask the quality department PQC to rework, and I feel a little embarrassed myself. I want the products that have been fully inspected by PQC to be shipped directly, but I am not at ease. I am worried that something will go wrong, which makes OQC inspectors feel embarrassed and difficult to do. As a manager, it is also difficult to coordinate such work.

(4) the quality inspector's own mentality

This is true, which surprises me. When the quality department tries to merge PQC with FQC, it is necessary to transfer FQC inspectors from the original production department to the quality department. When talking to them, I thought they would be very happy and transferred to the quality department happily. However, the reality is that several FQC inspectors expressed reluctance to transfer to the quality department.

Yes, why? As far as I know, they told me:

1 working in the quality department is too stressful, which is far less easy than working in the production department;

When the production line is too busy, someone still helps or takes the lead. In the quality department, because of personnel problems, who can't help?

After 3FQC was placed in the quality department, I am worried that the production department only cares about the output, regardless of the quality, the pressure of FQC is too great.

The salary of quality department will not be much better than that of production department. I do better in the production department every month.

I can still win the Excellence Award, but when I get to the Quality Department, because I don't know anything about quality control, the Excellence Award must be basically gone;

Of course, there are some other factors that will not be explained one by one?

Although PQC/FQC finally merged, several FQCs originally belonging to the production line were forcibly transferred to the quality department, but the matter is not over yet, because they were forced to reluctantly transfer, and their work enthusiasm was inevitably affected. A few days later, two more fqcs left the quality department. Although these two QCs left because they found better jobs, job transfer is also one of the reasons.

In a word, since the merger of PQC and FQC, PQC has to bear double pressure. First, it is necessary to keep up with the unloading speed of the production line, so as not to affect the production efficiency. Second, we need to be responsible for the product quality of 100%, because it is a full inspection product and there can be no quality problems.

The above is the summary of the effect evaluation of PQC/FQC merger for more than one month.

Suggestion: Restore the previous PQC operation mode! ! ! Please fully understand and consider the superior leaders.

Chapter II: Annual Summary Report and Plan of Quality Management Department

Leaders:

Busy at work!

How time flies! 20 14 has slipped away quietly, and the new year 20 15 has arrived as scheduled. In the past year, I thanked Yingjun Company for letting me join and let me practice hard with the growth of the company's quality control department. The ups and downs we have experienced have enriched our work experience and learned the lessons from the quality control department, accompanying the company to grow together. At the same time, in order to further promote the development of the company, I am proud of my modest efforts, and I am honored to be lucky enough to participate in the great goal of the company's grand development and work hard!

However, summing up the past year has made the quality control department go through a failed year. Here, I am deeply ashamed. However, we recognize the shortcomings in our usual work and make clear the direction we should work hard. At the same time, the company has just ushered in a year of transformation and upgrading, reform and innovation, and creating the future. Here, I know more clearly that as a quality management department, our mission is more arduous, and there are still many aspects that need us to redouble our efforts. But I always believe that what others can do, through hard work, we can certainly do it!

Self-implementation and establishment of ISO/

TS 16949: Starting from the quality management system in 2009, this department has been running for 1 year, and all aspects have been improved and harvested.

With the help of people from all sides, our department is familiar with and has mastered the ISO/TS 16949: 2009 standard, and has compiled relevant three-level documents. Our department manages inspection documents in strict accordance with the ISO/TS 16949: 2009 standard, and makes corresponding records, which makes our inspection management more orderly and standardized. After training, the employees in this department have understood the quality policy and objectives of the company and defined their post responsibilities and authority. Our department takes quality as the center, meets customer requirements as the premise and continuous improvement as the starting point, and implements the effective operation of the quality management system according to the standards.

The quality of 20 14 is summarized as follows:

I. Qualified rate of incoming inspection lot:

120 100806040200

1

2

three

four

five

six

seven

eight

nine

10

1 1

12

Target value of the company: the qualified rate of suppliers' incoming materials is ≥98%, and the actual average qualified rate is 98.63%. The completion of the target is as follows: the annual target was completed for 8 months, and it was not completed for 4 months, accounting for 33.33% of the whole year.

Incoming inspectors inspect the purchased and processed products according to the inspection documents, make corresponding quality records and monitor the quality of suppliers.

Second, the process inspection:

Due to the imperfect staffing of the process inspection post, it has been in an abnormal state for a long time, which has brought certain influence to the work. As far as the product structure and related inspection methods produced by CNC department are concerned, the staffing of each shift 1 inspector is impossible, which will definitely lead to quality defects. For example, if each shift is inspected for 4 hours, it is necessary to complete a patrol inspection without making relevant process inspection records. In the case of sample or first article confirmation, the time required for patrol inspection will increase. Status: The products under key control need to be recorded, but the inspection time is set to 8 hours/time. Otherwise there will be omissions and omissions. Therefore, the pass rate of process inspection and related target values are not set.

Third, the finished product inspection:

(1) As far as the qualification rate of shipment batches is concerned:

250200 150 100500

123456789 10 1 1 12

The company's target value: the monthly shipment qualified batch rate is ≥97%, and the actual average qualified rate is 96.23%, with an average difference of 0.77%. The goal was not achieved. The completion of the target is as follows: the target value was completed for 7 months and not completed for 5 months, accounting for 4 1.67% of the whole year.

(2) In terms of customer complaints:

In 20 14, the total number of customer complaints was 86 batches, with an average of 7. 17 complaints per month. The main types of complaints are as follows:

(1)A002 (Rong Jian) has 42 customer complaints, with an average of 3.5 complaints per month. The main complaints are:

Grinding outer diameter;

B. groove diameter and width;

C jump (amplitude) is large;

D thickness and length of milling platform, hole spacing, etc. ;

E leakage process (e.g., leakage positioning grinding, incomplete hole drilling, improper grinding, etc.). ).

(2)A0 17 (Chengtian) The total number of customer complaints is 20 times, with an average of 1.67 times per month. The main complaints are:

A- inch method is not good (hole is blocked, milling groove width, etc.). );

B. collision injury;

C polishing is not in place;

D shape and position tolerances (runout, coaxiality, etc.). );

E leakage process (no drilling, missing teeth, etc.). );

F is a small number.

(3)D00 1 (Cangyou) The total number of customer complaints is 19, with an average of 1.58 times per month. The main complaints are:

One-inch method (length, diameter, R arc groove, aperture, R angle, roughness, etc. );

B grinding is not in place;

C processing is not in place (milling steps, milling depth, etc. );

D collision injury;

D bad burr.

(4) 4) The total number of customer complaints of B025 (Hong Guang) is 1. The main complaint is that the depth of teeth (threads) is shallow.

(5) The total number of customer complaints of B027 (Tokyo Soldier) is 1. The main complaint is that the diameter of the excircle is large.

(6) 6) The total number of complaints from C002 (Yifeng) customers is 2. The main complaints are:

Small groove diameter;

B. The chamfer angle of the inner hole is poor.

(7) The total number of customer complaints of C0 1 2 (Sanguang) is1. The main complaint is that the burr is not good.

Four, the quality control department to carry out the typical situation is seriously insufficient:

(1) Quality improvement measures:

1 After opening the Handling Sheet of Corrective and Preventive Measures for Nonconformities, the relevant responsible departments failed to analyze and improve the problems in time and reply, which made it difficult to recover most of the handling sheets of corrective and preventive measures after they were issued. The analysis and improvement of quality problems have had a great impact, so that poor quality problems occur again and again and cannot be completely solved!

2. The problems complained by customers have not received specific response from the responsible department or related improvement measures, or the related measures required for rectification cannot completely solve the problems, resulting in repeated problems.

The above two points, as a quality management department, failed to supervise and supervise the implementation in time when necessary, and were liable for negligence.

(2) Quality inspection and delivery arrangement

1 Due to the uncertainty of production plan, schedule, safety stock and delivery date, the inspection and packaging of the Quality Department cannot be carried out as planned, and it has been in a state of "first-class combat readiness" for a long time. However, it is not easy to completely solve the unexpected situation, ensure the quality is OK and deliver the goods on time when the staff corresponding to the department's post responsibilities are in the state of "multiple roles". So that mistakes often occur in the work, so I have been doing the aftermath. I know very well that it is too late to mend. Of course, I personally think: "It is a good thing to have problems, and the biggest problem is that there is no problem." As an employee of the company, it is the biggest dereliction of duty not to solve the problems within the scope of duties at the first time, and to create problems instead of solving problems for the company. Solving these problems is an opportunity for us to improve, grow, establish cooperation and make us stronger and bigger. We have the responsibility and obligation to make our deployed employees have a correct attitude and actively respond to all unpredictable problems. Without pressure, there is no motivation and unexpected problems cannot be solved. The overall comprehensive working ability of the department has not been improved, which has an unshirkable responsibility with us as department leaders. Here, I make a profound review. People who make me miserable will make me strong!

In 20 14 years, the average monthly attendance of personnel in the quality control department is as follows:

65438+10-March has no attendance record, so it is vacant. Excluding the first two months, the average monthly number of people 10, and the average monthly attendance rate was 95.55%.

In order to give full play to the quality function of the quality management department in the quality management system, the unqualified products, unqualified items and customer feedback information in this year will be handled in time, thus fully reducing the occurrence of similar quality problems, improving product quality and reducing waste. From the results of follow-up verification, the cause analysis is correct, and the formulation and implementation of corrective and preventive measures are timely and effective. Give full play to the functions of our department, bring economic benefits to the company, and cultivate and improve our own abilities.

Establish corresponding management accounts for all kinds of metering, equipment and testing instruments used in production, inspection and test.

Chapter III: FQC Work Summary

I have been in the company for the second week. During my internship at IQC last week, I realized and came into contact with many components and component testing! The following week, I was sent to FQC as an intern at home and abroad. In this internship, I learned several main testing links of welding FQC process and how to test welding equipment. Check the aging test of products; Detecting no-load voltage; Detecting the load duration rate; Test control system; Test the pressure resistance of the product; Detecting the current adjustment range; Have a preliminary understanding and operation of the above tests, a clear understanding of the FQC process operation flow, and a preliminary understanding of the basic inspection of the inspection production line.

This week, I not only learned the FQC inspection process, but also learned some operation processes of on-site inspection. The main inspection item from preliminary data to inspection is operation specification.

Check the instruments and equipment first; Material inspection; Operation verification of production line; Data checking; Record the implementation of work instructions; Product tracking problem; Verification of program files; The first five inspections, etc. , familiar with the basic process.

For on-site inspection management, I also combined my own participation and practical work to state some knowledge learned during this week's internship as follows;

First of all, on-site quality work is carried out from six aspects: people, machines, materials, law, environment and testing.

People; The main focus of the work is to improve the quality awareness of field staff, the proficiency of production line operators, check whether it meets the requirements of work instructions, whether it can realize the first inspection, self-inspection and mutual inspection of finished products from the process, and ensure the accuracy of inspection. ;

Machine; On-site equipment status inspection is also closely related to IPQC. I learned the precision of prenatal inspection equipment, such as electric screwdriver and pneumatic screwdriver, and checked the processing tools of production line, including electric soldering iron, hair dryer, blade and rubber hammer. I also learned to check the aging equipment. First of all, check whether the welding machine signal source is set correctly, whether the aging equipment can work normally, whether the socket is too loose, open circuit and so on according to the work instruction. Keep the equipment working under the most suitable working conditions.

Materials; Check and confirm whether the raw materials used in the field meet the requirements of the production line's work order and processing on the same day to ensure the production of the production line on the same day.

Law; The quality process method in the production process, according to the parameters of the work instruction of the day to verify whether the product is reasonable and whether the installation work is carried out according to the controlled instruction.

Measure; How accurate is the field measurement system and how to measure the machine system in a controlled state. Whether the measurement standard is reasonable and whether the field staff use it correctly.

In the study of IPQC, I have improved a lot and realized the great responsibility.

In the next few days, I went to practice the inspection process of OQC, and let me learn the inspection standards of OQC, including its main inspection, electrode holder, grounding clamp and cable. Screen printing, labeling, front and rear panels; Seal inspection, etc.

Let me learn various standards and specifications, confirm the specifications of the electrode holder, and confirm whether the opening of the electrode holder is appropriate. The screws at the bottom and the upper part need to be covered with plastic caps, which are not easy to fall off. Confirm whether the cable of the electrode holder and the cable of the grounding clamp are the same.

Screen inspection, check the front panel of the label, and make sure that there is no scratch on the cover, the silk-screen pattern is correct, and the trademark printing on the side panel is clear and without omission. Confirm whether there are warning signs. If yes, confirm whether the warning sign is pasted flat and not skewed. Confirm whether the notch direction of the quick connector seat is upward and whether the notch direction is seriously distorted. Confirm whether the mask has Qibao, the color difference is obvious, and there is no pasting deviation. Whether the logo is consistent with the production notice, whether all the screws of the machine are missing, and whether the nameplate at the bottom is consistent with the production notice without pasting deviation.

Seal inspection: firstly, confirm whether the sealing screw is assembled and fastened, whether the cover is scratched, and whether all parts of the machine are in good condition and whether there is obvious abnormal noise. Confirm whether the front panel of the machine faces the handle of the packing box, whether the accessories are placed according to the packaging requirements, whether the machine is squeezed and whether the socket is damaged.

Location and completeness of accessories;

Specification, model and color of welding gun;

Specification, model and color of electrode holder;

Specification, model and color of grounding clip;

Placement of instructions;

Welding slag brush with or without mask;

Covered electrode specification;

Specification and model of conversion plug;

These two weeks in the company let me learn and understand a lot of welding knowledge and application, and understand the working principle of welding machine. I have learned a lot of knowledge that I have never met before. In the following work, I will learn to do my job well, strengthen the consciousness of quality control, do everything well, constantly improve myself, strengthen my study, do my job well and do my job better.

Chapter Four: Personal Work Summary

Time flies. In a blink of an eye, I have been doing quality supervision for half a year. When I became a quality supervisor, I learned a lot and saw some problems that I personally thought were confusing. According to my quality management experience in Xinhe Xindian Company, I want to make a summary report as follows. Please review and correct me:

First, the understanding of quality standards

When we do quality work, we always emphasize quality assurance, which is nothing more than doing three things:

1 You should know what is good and what is bad.

Know how to make a good product, otherwise it will produce a bad product.

We should know how to prevent and control the generation and outflow of defective products.

Whether it is the process inspection of the production line or the final inspection of the quality control department, we only verify the products that have formed quality, and no matter how strict the inspection standards and sampling standards are, they cannot form quality. However, in the past, the quality standards of quality inspection departments were incomplete, and some places were basically blank and the standards were blank. Therefore, what to do and what is the basis of the inspection has become subjective speculation. For example, some time ago, customers complained that the machine was not turned on and the external alternating current was not charged, which was completely caused by our imperfect inspection specifications. Of course, for these unusual problems, we didn't take the initiative to ask the old superior leaders and consult the relevant documents. This is some mistakes in our work itself, but I think the key lies in our inspection standards and quality system. Another point is to summarize some customers' complaints and common problems in the inspection process, so that we can directly call out the files for reference when inspecting products, which will be of great help to our FQC work.

Second, the control of quality standards

As a quality department, what FQC feels most is the quality dispute with the management personnel of the production department. Conventional standards cannot be unified with the standards of the production department, and conflicts are easy to occur. In fact, the attribution of responsibility for any quality problem is completely inseparable from the three departments of technology, quality control and production. Whether it is raw materials, technology, finished products, shipment. As long as it involves products, it is related to quality! Strict inspection standards and perfect quality system will only reduce the outflow of defective products, will not form product quality, and will not reduce quality costs. Only when our department does its own thing well can our quality be improved.

Third, the problem of filling out forms.

How to fill in the form correctly is not a simple problem! Whether the relevant items involved in the form are complete and correct is simple, but in practice, many people have problems filling in. For example, items that don't need to be filled in must be crossed out, and if multiple items/data need to be filled in, there will often be omissions; The place to sign is empty, and so on. Especially the delivery inspection report and repair notice of our FQC, as well as the product tracking list of the production line, whether these forms are complete and correct is also a key point of our quality control department FQC and IPQC.

Fourth, quality and product delivery.

When I was in charge of projects in other companies, I also emphasized the issue of delivery time. Now, after work, let me talk about quality control. Some friends stressed that quality control workers must separate quality from delivery, only responsible for product quality, regardless of other factors! Personally, I think the delivery date of the product is part of the inherent characteristics of the product. Then the product must be dissatisfied with the customer. If we only regard quality as a matter of quality control department and delivery as a matter of PMC and production department, I think it is definitely not comprehensive. So I think it is necessary for quality control workers to understand quality and consider delivery.

From the four aspects mentioned above, we should make efforts in the following aspects:

1 Improvement of quality system and improvement and update of inspection specifications

2. The control and supervision of process inspection, the unification of self-inspection standards and production instruction inspection specifications.

3. Record the standardization and completeness of the form, and make statistics and analysis of the data.

On the premise of ensuring quality, complete daily inspection tasks on time.

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