How to contact the customer again
How to contact the customer again? For the sales staff, interviewing customers is one of the things they often do, especially some old customers often need to contact their feelings before they buy again. Let's take a look at how to contact the customer again. How to contact the customer again? 1
If an appointment has been made with the customer, the interview time will be set in a few days or even longer. Then it is necessary to take the initiative to contact each other and reconfirm the interview time the day before the interview. Because time has passed for a long time, there may be some adjustments in personal itinerary, or customers are busy and forget, which is possible.
when should I contact again? When the interview was reconfirmed the day before, I personally thought that it was more suitable to be at 1: 3-12: in the morning, which was close to noon, and it was not so busy compared with the morning, and it was in a state of gradual relaxation. The afternoon is a busy time period, and it is near work after the afternoon. If the customer really forgets the interview and arranges other things, he said it in advance in the morning, and the other party still has time to make appropriate adjustments to make time.
how do you say the interview is reconfirmed? In general, it is to confirm the time and place agreed last time. By the way, what preparations have you made for this interview, what information will you bring, and so on. Show your attention to customers and show your professionalism.
If, during the confirmation of the interview, the other party indicates that they are not available the next day, they should take the initiative to invite the interview time again, which can be changed to a time convenient for the customer, and the location is of course decided by the customer. And expressed understanding and sincerity to the customer.
in addition to the above situation, there is another situation, that is, on the day of the interview, the customer did not appear, and it is definitely necessary to contact again at this time. If the customer is temporarily unable to keep the appointment, it is best to make another appointment on the same day, such as changing the morning to the afternoon, when the opportunity is allowed.
There is also a worse situation, when contacting an appointed customer, it is directly rejected by the customer. At this time, don't hang up immediately, but apologize to the customer for your own shortcomings and ask the customer the main reason for not cooperating this time. I hope that I can improve myself in my shortcomings and look forward to giving cooperation opportunities next time. How to contact the customer again 2
1. Stage 1: After the customer leaves for 1 hour,
the first text message is sent to the customer: Generally speaking, thank you for coming, and I am very happy to introduce XX car to you. Although it only took me 3 minutes to communicate with you, it benefited me a lot. This is my mobile phone number. Let's keep in touch at any time. I will inform you of the new situation of this car as soon as possible. XX automobile 4S shop, Zhang San.
Analysis: There are some key points in this passage. First of all, praise the customer (talking with you will bring many benefits). There is no one who doesn't like compliments. The process of praising customers is the process of reducing strangeness, and then telling you that this is your own phone. Let consumers find you, and finally leave a quotation for the next conversation to inform customers of the new situation and lay the foundation for the next communication.
2, the second stage: the customer leaves for about a week
Call the customer: Manager X, I'm Zhang San, the sales manager of XX Automobile Store. You visited our store and looked at cars with your wife last Wednesday. At that time, you were very concerned about the safety of cars, and I asked many questions about safety. After you left, I collected the safety information of this car and prepared to send it to your mailbox, so that you and your wife can have a more comprehensive understanding of this car. What's your email address?
analysis: first of all, help customers remember who you are and which store you are in, because customers have not only seen this model, but also found out the reason why you used this phone to call him. This may be because customers paid more attention to a certain aspect of the car last time they visited the store, or the car itself, or the price reduction promotion information, or what kind of activities were carried out. Through this reason, communicating with customers will make them interested in communicating with you, and your seriousness and professionalism will be improved.
3. Stage III: After contacting customers for 2-4 weeks
Looking for visiting opportunities: Chief X, I am near your company now, and I have just finished the customer transfer procedure. It is still too early. I want to visit you and occupy you. Since my last visit to the exhibition hall, I haven't officially visited you, despite several visits. Do you think today is convenient?
analysis: first, find a good excuse or reason to tell the customer that you are near his unit. The best place to visit should be the customer's unit or the dining place near the unit, not at home, because it will involve the customer's privacy. If the customer is inconvenient, please do not use it forcibly, which proves that the previous trust has not been met.
4. Stage 4: The time is ripe
Invite customers to the exhibition hall again for detailed discussion: X. Generally speaking, seeing is believing, hearing is believing, and I know you sincerely want to buy it. No matter how good or bad your impression of the car is, you must experience it before you can draw a conclusion. You can see when you are free next week. I will arrange a test drive for you to test the driving experience of this car. What do you think?
analysis: the salesperson thinks that the time is ripe and the preparation work has been completed. At this time, customers can be invited into the store in the name of test drive and test drive. One thing to pay attention to in this step is: don't ask the customer unresolved questions. For example, do you have time to see it? This question makes the customer not know how to answer. You must ask: Do you think you are free next week? Limit customer time to a certain range. How to contact the customer again 3
1. Comment on the customer's circle of friends by asking questions
If you comment directly, the other party may not be able to interact with you after seeing it. Without the opportunity of interaction, it is more difficult for you to seduce the other party to communicate with you, and it is not easy to guide the transaction without communication. So when you make a thoughtful comment in your prospective customer's circle of friends, the other party will unconsciously answer you.
as long as the customer answers you, your identity will change from a salesman who sells products to an equal friend who can interact with him! The average customer will interact with friends more. If you are a salesman, you are inferior to him, which makes marketing difficult.
recommend something to a customer as an equal friend, and the other party may buy it immediately. Once the other party answers your questions, you will have the opportunity to continue to interact, and even lead to private messages to interact, so you will have the opportunity to guide the transaction. In fact, your comments will be carefully read by the other party. Because everyone will care about others' evaluation of themselves!
once the other person reads your comments, you don't even have to say what you do, which will stimulate the other person to remember what products you sell again. Every time you comment on each other's circle of friends, it will remind them of this matter! Much more exciting, the natural heat came up, so I bought it from you.
second, red envelope activation
everyone likes red envelopes. No matter what happens, I am very happy after ordering a red envelope. Then it has become a habit, that is, conditioned reflex, to click when you see a red envelope. So you see, in a community, as long as someone gives out red envelopes. Millionaires, multimillionaires and billionaires will all order this red envelope. It's also a festive thing to grab a red envelope. Being able to grab it means you are lucky.
so you can take advantage of this humanity-that is, the prospective customers on your list while the iron is hot. When you follow them up, you can occasionally give them a red envelope, which doesn't need to be too big, 1.88 yuan, or 8.88 yuan. The other party will definitely open it, and the name of the red envelope can be written with greetings such as good morning, good noon and good evening.
Then once the other party clicks, they will feel sorry for you, and you can "fish in troubled waters". In other words, you can take the opportunity to interact with each other next. Because the other person has received your red envelope, he will definitely interact with you happily, otherwise he will be embarrassed!
Third, the customer pays a return visit
Closing a deal is the beginning, not the end, of serving customers. Because a customer was clinched, a customer paid you the money. It means that the other party has a dream to realize. For example, the customer bought your skin care products from you. In fact, the customer has a dream to realize: the customer wants to be young and beautiful for 3-5 years.
then you can't sell the product and leave the customer alone, because 9% of the profits are in the back end.
so next, when you sell the product to your customers, they will not consider whether they trust you or not (because they have climbed the mountain of trust), but only whether they need this product, and they will pay you immediately if they need it. Therefore, many of your products are very refreshing when old customers buy them, giving you money directly and trusting you very much!
Fourth, close the sense of distance
Recently, this client's mother is going to have a birthday, and she doesn't know what gift to buy for her mother. Then you can search some information online, find out some very good gift schemes and send them to each other in private. This is "providing targeted value", and the other party will be very touched. And because of the value you provide, I will trust you more. Because value brings trust, trust brings deal!
that customer's business is very bad recently, and he doesn't know much about marketing, so he is very worried about this piece. Then maybe you can send some marketing methods to each other to solve their urgent needs. And so on, there are actually many actions you can take!
5. Keep on the phone
Didn't you say that telemarketing is of little use? What is said here is that the sales call of strange customers is useless. But it is still useful for you to call an old customer, or a customer who has been introduced or is already familiar with it. Because there is already trust, which is the key.
so these prospective customers have been communicating with you for a long time. If you are not a strange customer, then the other party will be willing to talk to you when you call. Of course, sometimes it is ok to simply care about and greet customers' phone calls!
you don't even have to talk about your product. The other person's subconscious will always appear what products you sell and whether I want to buy them.
6. Give a small gift
Express a small gift to the other party, and add your autographed "secret envelope", which is actually a great anchor. Because everyone likes to open presents! Especially women. When a courier arrives home, it is always full of surprises to open the courier at the first time, full of expectations! So you should also make full use of this human psychology.
when you follow up with customers, you can express gifts to some important customers and prospective customers. Say a simple phenomenon, are you happy when you receive a gift from someone else by express delivery? Are you very happy!