A good salesman can always say "no" and still get the business done. Only those salesmen who lack business experience will gladly accept customers' unreasonable demands. Then, how can smart merchants protect their own interests and maintain good relations when they use various means to induce salesmen to accept their own conditions? Here are eight rules, which can pull customers out of their difficult mentality and bring them into a win-win thinking space.
1. Make preparations before negotiation.
Know the lowest price you can accept, create more available variables in the negotiation process, and try to keep the negotiation going so as to find a feasible solution. Many salespeople think that price is the only variable they have, but only considering the final result of price will only reduce profits and increase hostility between buyers and sellers.
The correct way is to put the interests of customers and you first. For example, when negotiating, I will talk more about pre-sale, in-sale and after-sale services, and add training plans and inspection plans to the negotiations to understand the value of the price to be discussed later.
When you are attacked, keep calm.
Listen first and learn as much as possible about the customer's thoughts. Once the customer enters his mind, the argument can't shake him at all. In this case, the best way to persuade is to listen. The reasons are as follows: first, new information can expand the activity space and increase the number of variables; Secondly, listening quietly helps to resolve anger; Third, if you are listening, you have not made any concessions.
3. Don't stray from the subject
Negotiations can be overwhelming, and customers are often frustrated because they have not made any progress. At this time, the most important thing is to keep a cool head, pay attention to the words and deeds of customers, and wait patiently until it calms down and summarizes the progress made in the negotiations. For example, imagine that you can say, "We have been working on these problems for three hours, trying to reach a fair and reasonable solution." . Now, I suggest going back to the terms of payment and seeing if we can make a summary. "
4. Determine the company's needs
When bargaining, salespeople must always keep in mind two key points: the interests of customers and the best interests of the company. The best negotiation is not to meet the needs of customers blindly, but to focus on solving problems and achieve a win-win situation. Salespeople who don't understand the interests of the company are likely to make unnecessary concessions.
5. Decide on the style of negotiation
Never adopt a provocative negotiation style. For example, if you say "You use our service 50% more than ordinary customers, you should pay …", this will lead customers to take immediate preventive measures. A better way to put it is: "Obviously, service is a key item in the whole project. At present, your frequency of use is 50% higher than that of ordinary customers, which makes our cost rise sharply. Let's try to reduce the service cost and ensure the service quality.
6. Leave the most difficult questions to the last.
There are two reasons: first, solving relatively simple problems can create momentum for development. Secondly, more variables can be found by discussing simple problems. These factors will help you when your negotiation enters the core stage.
7. Start high and give in slowly.
Bargaining is the most common thing in the negotiation process. We can start with some concessions. A large number of examples show that the higher your expectation, the better the negotiation result, while the lower your expectation, the opposite result. Before the negotiation begins, once you lower your expectations, you have already made the first concession in your mind. Clients will naturally push you down. There is an old saying: "Let the first person lose".
8. Don't fall into the trap of emotional fraud
Smart buyers will even use emotional factors as bait to facilitate the transaction. Here are three different skills, which you will find very useful in dealing with customers who always like to use emotional factors as their usual tricks.
A. avoid. Ask for an extension, discuss with your boss or reschedule the meeting. The change of time and place will make the whole negotiation scene very different.
B. When your customers shout or show friendliness, listen quietly. Don't nod, keep eye contact with customers, look natural, but don't encourage customers' behavior. When the long and fierce speech comes to an end, you can put forward a constructive plan and arrangement.
C. Express your opinions to customers publicly, but in this case, we should seize the opportunity and not embarrass customers and make the whole negotiation too hasty.
Finally, to sum up, the core of effective negotiation with aggressive customers is to avoid their frontal attacks and convince them that it is profitable and effective to work together to solve the problem. If your most stubborn customer fails to hit you many times, then he will naturally put down his fist.
How to deal with stubborn beriberi? Hello, I'm a panel doctor. I hope my answer can help you solve the problem. People's beriberi is what we call tinea pedis in medicine. ..
Tinea manus); The flexor digitorum, interphalangeal and palmar plates are infected by tinea facialis. Infected toes, soles, heels and sides of feet are called tinea pedis. The hand has a wide range of activities and will inevitably scratch other parts of the body. Therefore, scratching athlete's foot is the main cause of tinea manuum, which is often unilateral and bilateral.
Etiology and clinical manifestations More than 90% of the pathogenic bacteria of tinea manus, pedis and pedis are Trichophyton rubrum, followed by Trichophyton floccosum and Trichophyton mentagrophytes. Tinea manus and pedis is relatively rare in children, and the incidence rate increases after puberty, with no significant difference between men and women. Clinically, it is generally divided into three types:
1. In the blister type, deep blisters as big as needles and mung beans appear on palms, fingers or toes, soles and feet. The blister wall is bright, thick and clear, and it is not easy to break. Blisters fuse into multilocular blisters. Tearing off the blister wall can expose the honeycomb base and bright red rotten surface, which can lead to secondary bacterial infection. Blisters form white spots and annular scales after self-drying. There are different degrees of inflammation and itching. It mainly occurs in summer, and the incidence is not only related to the type of fungi (Trichophyton mentagrophytes is more likely to cause this type), but also related to the allergic reaction of the body. It is easy to cause tinea rash, that is, most papules or blisters occur in other parts of the body.
2. Hyperkeratosis is common, with flaky erythema and diffuse thickening, roughness and shedding of keratin. The surface is covered with scales, the edges are still clear, the central texture is obvious, and the feel is rough. Deep cracks and scales form in the jaws or heels, causing pain and bleeding. It can develop to the back of the hand or instep, forming a plaque with scales. Most of them are dry and sweatless.
3. Etching type is also called friction type. The interphalangeal panel was soaked in white, and the base was wet and flushed, and the erosion was similar to that caused by candida. Foot diseases often occur between the third and fourth toes, and between the fourth and fifth toes. Because the panels here are thin and tender, in close contact with each other, airtight and easy to get wet, the regional panels are white and rotten, and when the rotten skin is uncovered, bright red rotten surfaces and even cracks can be seen, accompanied by exudation, secondary bacterial infection, suppuration and ulcer formation. Sometimes it stinks and itches unbearable. It can cause lymphangitis, cellulitis or erysipelas due to scratching, and the foot is painful and red, which affects the activities of lower limbs.
The clinical classification of tinea manus is not as obvious as tinea pedis, and the main manifestations are blister type (or eczema-like type) and hyperkeratosis type. Patients with the same tinea manuum and pedis can be dominated by a certain type in different periods, such as blister type in summer and hyperkeratosis type in winter.
Diagnosis and differential diagnosis According to clinical manifestations, combined with microscopic examination and fungal culture, the diagnosis can be made, but it needs to be differentiated from herpes simplex, chronic eczema and palmoplantar pustulosis.
Treatment is usually with imidazole solution or cream, or salicylic acid preparation, 1 ~ 2 times/day. Ointment can be used for patients with dry or even chapped skin. Apply topical medicine before going to bed after washing your hands or washing enough to prolong the action time of the medicine. If necessary, regional data packets.
Those who are ineffective for external use alone can take oral antifungal drugs, such as itraconazole, terbinafine or fluconazole. Itraconazole 0.2 ~ 0.4g/d for one week; Terbinafine 0.25 g/d for one week; Fluconazole 0. 15g, 1 time/week, three to four times in a row. The above drugs have slight side effects on liver function, but those with previous liver disease history should use them with caution and monitor liver function if necessary.
If eczema-like changes occur, secondary infection should be treated first. Regional use 1:5000 potassium permanganate, 0.5% lead acetate, 0. 1% rivanol, or soak in povidone iodine solution diluted 0/0 times of/kloc-for about 20 minutes, or wet compress with one of the above drugs, 2-3 times a day, and gradually try * * less antifungal cream after exudation is improved. For the diagonal type, a dosage form with strong permeability and high drug concentration, such as compound salicylic acid ointment, is used. First, apply 10% salicylic acid ointment, wrap it with plastic film, and exfoliate it once a night. For those with sweaty soles and peculiar smell, they can be soaked in povidone iodine solution first, and then coated with antifungal drugs.
There are many factors that affect the curative effect of tinea manuum and pedis. The wide distribution of pathogenic fungi and the diversity of transmission routes determine the long-term use of antifungal drugs. At the same time, preventive measures should be taken, such as paying attention to personal hygiene, changing socks frequently, and not sharing bath utensils with others to avoid cross-infection. Other family members should also receive treatment.
How to deal with stubborn acne 1, I suggest you use a full set of oil control products to do maintenance work and do conditioning in summer.
2. While continuing to do a good job in beauty, please go to Chinese medicine to recuperate your endocrine problems, and nourish your skin by taking Chinese medicine orally and treating both the symptoms and the root causes. The problem of acne is naturally solved.
3, physiological acne will automatically disappear after menstruation, so you just need to use some anti-inflammatory, calming skin care products when you have acne to prevent deterioration.
4. Adjust your eating habits, eat more high-fiber vegetables and fruits, constipation can be improved, and acne will naturally disappear.
If your nervousness is intermittent, don't worry too much. Because such acne won't last long, as long as you strengthen cleaning and ensure sleep during acne, acne will soon disappear. If you have a tendency of autonomic nervous disorder, the acne on your face can never be cured. I suggest you see a psychiatrist first, and when the situation improves, the acne will disappear automatically.
6. Do a good job of conditioning according to skin changes, carry oil-absorbing paper towels with you, and use water quality care products.
7. On the basis of strengthening daily cleaning, exfoliate on time to keep pores unobstructed.
8.T-shaped parts use oil control products to moisturize the cheeks and balance the oil and water on the face.
9. People who are prone to acne should pay attention to their medicinal ingredients when using drugs. Girls who have oral contraceptive habits should switch to physical contraception, such as using condoms and medical membranes.
10, restraint+restraint+restraint. You must get rid of these habits yourself, because you have a lot of bacteria on your hands. If you can't help touching acne, it will not only bring the bacteria on your hands to your face, but also make the original acne worse, and it will also affect the healthy skin around you. Infected by bacteria!
1 1. Strengthen makeup removal and cleaning. If you wear makeup, be sure to thoroughly clean it with a combination of cleaning cream and facial cleanser. In addition, exfoliate once a week to keep sebaceous glands unobstructed.
12, try to control the amount of * * * food, don't eat a lot of * * * food at a time, if you do, please mix it with foods rich in vitamins and have a light diet.
13, sleep for 8- 10 hours every day, refuse to stay up late, and apply anti-inflammatory ointment in time after acne to prevent deterioration.
Spring is dry, how to fight stubborn acne? 1, provided that you drink plenty of water, eat more vegetables and fruits to keep moisture, and avoid spicy and greasy food; 2. Pay attention to the cleanliness of the panel and do keratin cleaning once a week, but don't choose exfoliating scrub, try to choose a softer exfoliating gel; 3, pay attention to keep enough rest time, don't let your panel and body bear the overload of "work"; 4. Use mild skin care products containing natural ingredients, and don't use skin care products containing hormones that are eager for efficacy. Beauty is not achieved overnight, but long-term care for your body and panel. I wish you more and more beautiful.
How to deal with Indian customers When dealing with Indian customers, praise them more and talk to them about Taj.
Mahar, this is their pride. Don't talk to them about your eating habits, because most Indians are vegetarians and they are against killing, so don't talk to them about eating pork and beef. In India, pigs almost eat garbage, so they are dirty, while cows are sacred in India. If there is a lady, you can talk to her about Indian clothes and say that they are very beautiful.
Everyone is tired of doing business with Indians. They have many ghost problems, which are difficult to deal with. Many people even treat Indian news as spam. However, this is not right after all. In business, we always strive for the first opportunity. We can also do business with Nigeria as long as we strictly follow international rules, raise risk awareness and don't make those unsecured payment methods casually.
Indians probably have the following characteristics:
1, Indians pay more attention to price than quality. Even if the price quoted to them is the cheapest in the market, they will follow you.
2. Indians have relatively poor loyalty. After working with you for many years, I found that other manufacturers may change orders with slightly lower prices, while European and American customers have higher loyalty.
Indians are famous for their shrewdness. They are very shrewd in calculating all possible situations, but then again, they are also shrewd businessmen.
Everyone, especially new foreign trade enterprises, should pay attention to the following points in their trade with India:
1. Give them a little price when quoting, and give them an equal price according to different quantities, so that they feel that more is sweet. For those traders who are tired of asking prices and never pay attention to product details, we can make a reply template. Don't believe how strong you are and how many orders you have. You should make a good investigation of their company. As for the number of orders, it is necessary to wait for the specific number after he actually placed the order, otherwise it will be regarded as the theoretical value.
2. Adhere to the international trade practice, that is, the payment method is mainly sight letter of credit. Carefully examine and fulfill the letter of credit. Be consistent with documents and vouchers. Strictly follow the terms of the letter of credit, and do not give some lawless people an opportunity. Don't listen to the buyer's rhetoric and various reasons, and insist on not doing the transaction of payment by D/A at sight, forward, because the local market is constantly changing and the import policy is adjusted from time to time, some importers, especially some small and medium-sized commercial companies, may not perform the contract at any time under various excuses.
As the saying goes, "when the goods arrive, they die." Due to the initiative of importers, several China companies have suffered economic losses due to D/P and D/A transactions in recent two years. Some illegal importers refused to honor the bill of lading for various reasons after the arrival of the goods, and used it as a blackmail to export companies, unreasonably forcing China companies to repeatedly reduce prices and change the payment method to D/A, thus achieving the purpose of purchasing goods at extremely low prices or even completely embezzling them.
3. Pay special attention to the business achieved through middlemen in Hong Kong and Singapore, especially the leather bag companies set up by Indians in these two places. Some open letters of credit in Hong Kong, and the goods are transshipped to India when they arrive in Hong Kong. Some are opened in Hong Kong, and the delivery destination is India; Some contacts are made through middlemen, and the end users in India open letters of credit. In all these cases, we must pay attention to investigate the basic situation and credit status of middlemen, distinguish responsibilities and follow the prescribed legal procedures. In recent years, due to the manipulation of middlemen, there have been many cases of trade disputes, claims and even violations of Indian import laws and regulations.
4, pay attention to market research, the overall situation, carefully set prices and strict external quotations, do not dump at low prices in order to open up markets and grab customers. In recent years, India has been conducting anti-dumping investigations on foreign goods exported to India in the name of anti-dumping.
5. After the goods arrive at the destination, they are allowed to be returned because there is no delivery due to the importer's non-payment or quality problems. The exporter shall entrust the shipping agent to handle the return formalities after paying the port storage fee, agency fee and other reasonable expenses on the basis of the certificate of non-delivery provided by the original importer, relevant delivery vouchers and the letter and telegram of the exporter requesting return. If the importer is unwilling to provide the exporter with proof of non-delivery, the exporter can entrust the shipping agent to directly request the return of goods from the relevant Indian port customs on the basis of the letter and telegram of the importer refusing to pay or pick up the goods, the letter and telegram of the bank or shipping agent providing the importer's non-payment redemption bill, the relevant delivery certificate and the letter and telegram of the seller's request for return, and go through the relevant formalities. If the goods are submitted by the importer from the customs and need to be returned due to quality problems, the import duties paid by the importer can also be refunded, but only 80%-90% of the original duties can be refunded.
In recent years, some unscrupulous importers often cheat China exporters with the lies that the customs will not allow them to pick up the goods, the customs will confiscate and auction the imported goods, and the customs will not refund the import duties. We must attach great importance to this. When going through the formalities of returning goods, exporters should pay attention to the relevant formalities at the port customs warehouse within the storage time stipulated by the customs. Indian Customs stipulates that goods can be stored in the customs warehouse for 30 days after arrival in Hong Kong. After 30 days, the customs will issue a delivery notice to the importer. If the importer cannot pick up the goods on time for some reason, he can apply to the customs for an extension according to his own needs. If the importer fails to declare the delivery on time within the extended time, the customs will send a notice to the importer again (and for the last time) to urge the importer to take delivery. If the importer fails to pick up the goods within the specified time after receiving the second notice from the customs, and does not give any explanation and apply for an extension, the customs will auction the relevant goods.
How to deal with Lao Lai's customer 1 and get it back through legal means? (The process is rather troublesome. Your delivery note is not signed by the customer. If litigation is possible, it is difficult for people to simply refuse to admit it, and it is not certain whether they can win the case. If you want to go to court, you can communicate with him by phone again. The customer admitted that there was delivery, but there was something wrong with the quality. In short, he admitted to paying on the phone and used the total recall as evidence in court, which was very troublesome.
2. Ask the collection company. My previous company asked for a 30% commission, which was successfully recovered.
3. Accept the customer's request to deduct 40% of the total payment.
How to delete stubborn sources in cydia? Only the source cydia/telesphoreo cannot be deleted, and all others can be deleted.
Click the edit icon on the left and then click the delete icon on the right to delete it.
How to kill stubborn QQ virus? Stubborn QQ virus? To be honest, few qq viruses are really stubborn. . . . . Of course, kill the virus (note: it is recommended to kill in safe mode! If you have anti-virus software, you'd better use it to kill. Avast is recommended, which is free and powerful. 360 stubborn Trojan killing horses has a certain effect. If you can't try, you can use the startup disk of antivirus software (you can borrow it yourself) or use pe startup disk to kill. If there is no problem, please confirm whether there is any poisoning problem. Of course you can cut it! Please ask the experts around you for help. I can't help you after all. It is even more difficult and indescribable. I just checked that you are not Rar.exe and ping.exe. . . . . This is a very powerful virus. . . . . Please create a backup file first. Formatting in front of these two viruses is the best way. . . . . I asked a lot of people about formatting. . . . . Pray for you. . . . Take a fall, learn, and a firewall is indispensable!
How to kill stubborn cockroaches? To remove cockroaches, please refer to the following methods:
1, carefully check sewers, wall cracks, floor partitions and windows to prevent cockroaches from entering.
2, keep the room dry, cockroaches live in a humid environment, so you should be careful not to have any water leakage, especially in the kitchen.
3. After eating, the food should be sealed in time, the garbage in the ground and garbage bags should be cleaned in time, and the tableware should be washed with hot water first. Dirty tableware will attract the attention of cockroaches. In addition, stoves and other places should be cleaned regularly.
Kill cockroaches with pesticides when no one is at home.
Cockroaches generally refer to insects belonging to "cockroaches" (scientific names), of which only a few dozen species will invade human homes, and several others will be kept as pets and used as food for pets. Most of them can only be seen in barren hills and wild forests or insect museums. The most common cockroaches at home are American cockroaches, Australian cockroaches and short-winged cockroaches, which are about 5.0 cm (1.97 inches) long. Small cockroaches include German cockroaches, Japanese cockroaches and Asian cockroaches, with a body length of about 1.5 cm (0.59 inch). Cockroaches in tropical areas are generally huge. Domestic cockroaches are generally nocturnal and photophobic, while wild cockroaches vary from species to species, with positive and negative phototaxis. Cockroaches are flat, dark brown and usually of medium size. Small head, move. Antennas are long and filiform, and compound eyes are developed. The wings are flat, the front wing is cortical, the rear wing is membranous, and the size of the front and rear wings is basically the same, covering the rear of the abdomen; Some species have no wings. Not good at flying, can run. Not completely perverted. Lay eggs in the egg sheath. There are about 6000 species, mainly distributed in tropical and subtropical regions. Live in the wild or indoors.