Reference for handling common objections in Melaleuca operations Note: Use your own words as much as possible, explain as simply as possible, and stop to the point. 1. Is Melaleuca a direct sales or pyramid scheme? No, Melaleuca has a license issued by the Ministry of Commerce of Mainland China, which is completely legal. It is a company that has paid a huge deposit to the Ministry of Commerce. However, in fact, Melaleuca is not a direct sale, but an "environmental direct purchase". It has only absorbed some of the word-of-mouth marketing experience of direct sales. , with only one-sixth of its direct sales pedigree, Melaleuca is the largest environmentally friendly membership-based supermarket in North America. It has many lifestyle stores in Shanghai, Taiwan, Guangzhou, Shenzhen, Shenyang, Chongqing and other places. The lifestyle stores are similar to Watsons. (Be careful not to over-explain, so as not to make the description darker and darker)? Is it like An X? How does the product compare with AnX and RuX? ? No, Amway is direct sales and Melaleuca is direct purchase, but the products are somewhat similar. Melaleuca has absorbed some of Amway's good things and is Amway's biggest competitor overseas. Taiwan in particular is called "Amway's number one enemy" by "Business Week" "Last year's turnover was second only to Amway and will surpass it in the next two to three years. In fact, each product has its own uniqueness. There is no best product on the market, only the most suitable one. The products of companies such as An X and Ru ? 2. What should I do if I use less than 340 yuan per month? Melaleuca's products are all daily necessities and recycled items. They are the most common things in life. There are more than 400 models internationally and more than 150 models domestically. New products are being introduced one after another. If you know the products well enough, you will never run out of them. If you feel like you can’t use them all, it’s just because you don’t understand the product. I can recommend some for you, so give it a try first. The products I recommend to you must all be star products. I know which ones are better to use because I definitely know better than you which Melaleuca products are better. Let me recommend some combinations for you. If the products I recommend to you are all good after using them, If you don't like it, it proves that Melaleuca's products are really not suitable for you, and you don't need to use other products. 3. Your products are too expensive! Don’t compare one bottle with another, but know how to compare from multiple angles. Our products are of superior quality. They use different raw materials and formulas, most of which are imported. Most of the cleaning products are highly concentrated, absolutely safe raw materials, and cost per use. Lower, (for example, perfumed soap, bath and toilet cleaning expert) the formula of nutritional products is more scientific, some have international patents and are unique, with higher absorption rate. (Life Vitality Series, Baowei Shixixin) are the same as those on the market. Our products at the same price are of better quality, and products at the same price are of better quality. ? Why are your products so cheap? The price is much lower. Are the quality guaranteed? ? Melaleuca products have no advertising fees or fees for second- and third-tier distributors. They are delivered directly to your home from the "environmentally friendly factory." According to statistics, about 70% of the items in general supermarkets and shopping malls are advertising fees, celebrity endorsement fees and distributor fees. Melaleuca saves this expense and allocates part of it to customers who help it build reputation, and part of it is used to improve the raw materials and products of its products. Technology and quality. The cost-effectiveness of Melaleuca's products is determined by its business model. 4. I can't use your products. I don't need them. I still have them at home. Can you not brush your teeth, wash your face, or take a shower? I would like to ask do you usually use toothpaste, shower gel, shampoo and laundry? You think you can’t use it because you haven’t done the math, or you don’t understand Melaleuca products. We can first click through to see what items in the catalog you are using. You must have these things in use at home now, but you can buy them in advance so that you can refill them when you use them next time. Anyway, they won’t go to waste if you leave them alone. Melaleuca just wants you to change your shopping place. Buy some from Melaleuca in advance and refill when you use up. 5. Do you need to spend 340 yuan every month? I don’t want to be tied to consumption! No, I just want you to try it for 6 months. If you feel the product is not good, you can quit at any time. The product will be returned or exchanged within 30 days. Membership can be canceled at any time without any losses or penalties. Again, I just want you to try it for 6 months (3 months is really not possible). 6. How much consumption is required to join the membership for the first time? (Be sure to quote from high to low) The first-time membership consumption of our business-type members is relatively high, around 1800-2100, and the first-time consumption of pure consumers is 1100, which is the threshold. Do you have a credit card from Bank of China, ICBC, China Construction Bank, or Guangfa? (Continue to say, great. We are currently working with these four banks. You only need to spend 340 for your first membership. There is a large discount. If the other party does not have a credit card, there is no need to say more.) Melaleuca is also selecting the best quality and most loyal of customers. (Throw a challenge to motivate him) 7. I don’t want to join the club, so I can just ask you to buy it for me. In fact, I am asking you to help me to start my business. This favor means that I actually need to apply for a membership in order to be considered helpful. For you, there is no trouble because I am applying for the membership card for you. , you are just taking photos and sending them. What I need is to get a valid membership. However, if you think that I want to sell you products and deliver goods to you, in fact, you have misunderstood me. Because of this, not only did you fail to help, but I also violated the company's regulations, and I will be punished. of. Because the company explicitly prohibits it, sales and delivery are not allowed. At the same time, I bought the product and gave it to you at the original price, and I also had to deliver it to you. In fact, this was not enough to cover the cost of transportation and gas.

So, dear, actually, it’s not troublesome at all. You just send me the front and back of your ID card and China Construction Bank card, and I’ll help you apply for a membership discount card. You support me to use it for half a year no matter what, and it doesn’t cost you more. Spend money, just spend what you would originally spend, and use the products you originally needed for your family life. 8. Why do you need to collect ID cards? ? Melaleuca is a relatively strict company. Member identities are all real-name and need to be reviewed. Just like going to China Mobile to apply for a mobile phone or a gym membership card, you need an ID card. This is for member benefits and 100% satisfaction guarantee. The real-name system is It saves you the trouble once when you join the membership, and it will be convenient for life. If you are really worried, you can personally add the words "Only for Melaleuca members" on the copy of the certificate. Our customer service will also do similar actions after receiving the certificate. Security treatment. 9. Why do you need to accept credit cards/bank cards? ? One is to facilitate refunds, because Melaleuca has a 100% satisfaction guarantee. Refunds for poorly used items need to be refunded to your card. The other is that for consumers who help it share their reputation, it will share dividends with it. , used to collect payments, and secondly to facilitate payment, because some customers who do not know how to use online banking ask Melaleuca to entrust the bank to withhold payment, just like paying utility bills. Finally, it is also to enjoy the preferential use, and there will be a large number of first-time credit card users. Reduction of membership shopping threshold. ? Why do I need to preset debit authorization information? Will money be deducted randomly? ? Melaleuca is a very reputable company. It has been operating in 17 countries and regions for 26 years. Millions of customers around the world have joined the membership in this way. When purchasing from Melaleuca, even if there is no problem with the product, they can return it without any reason. Melaleuca We will not be greedy for personal money. The company has won the Blue Chip Award in the United States. This is an award for integrity that can only be obtained by companies with zero complaints and zero accusation records in the American business community. Melaleuca entrusts the bank to withhold payment, just like paying utility bills and insurance. If there is a problem with Melaleuca, the bank will not agree to authorize it to do this business. Please believe me. (If that doesn’t work, you can apply for a blank card to join the membership, or go to the lifestyle store to purchase next time. If you don’t like to deduct money, you can also use online banking)? 10. I want to go back and ask my wife\husband. ? When encountering this situation, it may be true, or it may be that the other party still has questions, so you should clearly ask "Do you have any questions? Please tell me frankly" and dig out the key issues for further explanation. If the other party I am really worried that my partner will have objections. I should give him more encouragement and encourage him to use his independent judgment to make decisions. Buying daily necessities is not life insurance or buying a house. It is not a big deal. If you agree, you should try your best to find a way or choose something. Give gifts to your family first. ?

11. I have never heard of this brand. I have already joined Melaleuca. It is quite famous overseas. In mainland China, no one really knows about it because it has not been long since I joined, but there will be more and more companies in the future. More and more friends are getting to know it. Melaleuca has a history of 26 years and operates in 17 countries and regions around the world. It now has millions of members and an annual turnover of more than 1 billion US dollars. More people know it in Hong Kong and Taiwan, especially in Taiwan. . \Are you still a member? Is there any monthly renewal? If not, how long have you stopped consuming? I want to invite you back to join me, I want to run here for the rest of my life. 12. Why are your low-priced products on Taobao? Is it a fake? ? Those products are not fakes, they are sold by some domestic unscrupulous direct sellers after hoarding them. They deduct membership gifts, points and other rights and interests, and the actual price is not much different from the official channel purchase. Melaleuca not only provides products to its members, but also sells them. Rather, it is a set of services and guarantees. What we are promoting is actually an identity, membership. Melaleuca members can enjoy 60% to 70% discounts on all products, exclusive welcome gifts, points and monthly promotions, 30-day no-question returns, membership magazine online store and telephone ordering, home delivery services, and national life store shopping experience rights. There are also VIP services, etc. And because Melaleuca products are all environmentally friendly formulas and do not use preservatives and other chemical deterioration measures, truly environmentally friendly products generally have a short shelf life of only 1-2 years. Customs clearance for imports from abroad takes half a year to a year to reach consumers. There is exactly half a year to a year left in the useful life. If it is hoarded by unscrupulous dealers in the meantime, it is likely to go bad and expire by the time it reaches consumers. It has happened before that someone purchased Antian protein powder through unofficial channels, but in the end all the products they received were spoiled and there was no way to return or exchange them. Don't end up buying expired or spoiled products just because you are greedy for cheap. At present, more than 99.99% of consumers are official members of Melaleuca. Membership is the most economical, cost-effective and best way to consume. 13. I still have unused many daily necessities distributed by my employer. Melaleuca's products are different. They are completely non-toxic biochemical products. They are truly highly environmentally friendly and have no toxicity. What you use at home is a commercially available petrochemical product, which is low in toxicity. There will be no problems with short-term use, but there will be problems with long-term use. Some hidden harm components continue to accumulate, causing harm to your family and loved ones. Are you sure you really have it? 14. Aren’t your products claimed to be imported? Why do some products still say they are made in Shanghai? The main reason is to avoid tariffs and import product raw materials and technology into the mainland for canning. For products like tea tree essential oil, the raw materials are only found in New South Wales, Australia. There are no real raw materials elsewhere, and the technology is only available in the United States. It is written as made in Shanghai to avoid tariffs.

15. Why do nutritional supplements not have the brand name health food? Because the mainland's health food brand approval process is too cumbersome, with an average product approval taking one or two years, Melaleuca's health products do not go through the health food brand approval process, but go through the nutritional supplement channel. Melaleuca products have passed much stricter standard inspections overseas, such as Kosher certification and SGS quality certification. Melaleuca products can enter the markets of developed countries with very strict inspection and quarantine such as the European Union and Japan. Each product is not only available in the mainland. , but multinational products used by consumers in 17 countries and regions around the world. Each product is carefully selected and unique. If the return rate exceeds one thousandth, it will be permanently removed from the shelves. Please feel free to use it, the quality is absolutely superior. . 16. Can you introduce the system to me? Most people like to look at the system. In fact, every company has a system. Every company has a specified upper limit of the allocation ratio. ? In my opinion, if you compare the system and superficial things, you cannot see the essence. ? Of course, after you become a member, the system is that I need to teach you step by step and teach you how to speak. But I want to tell you first that the essence of Melaleuca is not a system, a company, or a product, because these are already very good, but many companies will also say that their system, company, and products are very good, right? ? What I want to compare is Melaleuca’s unique business model, the system of continuous repurchase by consumers on monthly subscriptions! You have been doing this for so long, just think about the sales projects you have done in the past. If those customers would come back to buy from you every month, would you be able to achieve financial freedom? Melaleuca's achievements in the past 31 years in the world are a 95% customer return rate! ! This is a miracle. So far, no company can rival me. I am a sales master. I have been in sales for more than ten years and have led the sales team for more than ten years. But dear, looking back, no one can sell for a lifetime without getting tired. No one is willing to carry the burden all the time. Sales performance comes back month after month. The saddest thing is that once you change to another industry, all the past efforts will no longer exist. What Melaleuca does is just accumulate all your efforts and the Melaleuca membership cards you sell, and the company helps you maintain your customers' monthly subscription habits. ? And it allows you to enjoy your past efforts in the years to come. You don’t have to work as hard as before, but you can reap several times the income after your previous efforts, and it will continue to flow continuously! ! 17. The product is a bit expensive and the company is not strong. Any customer asks, which product is a bit expensive? If it is Shui Beina, share the brand value and brand story of the product with him. (If you don’t know the value of the product, please search on WeChat: Melaleuca, Home of True Love) For example, Shui Beina’s predecessor was Nicole Bella! If it is a nutritional product, compare it with the quality of commercially available products and search other direct selling companies in China. None is cheaper than Melaleuca. The most expensive compound juice is 430, and the original juice is as high as 73%. The original juice outside is only 20-30% and sells for 2,000. How much cheaper is it compared with Amway? Compare one by one to see which one is more expensive! If it is a cleaning product, analyze it clearly with him. We are concentrated. Please do not compare prices bottle by bottle. We will discuss the single use value with him. For example, a bottle of laundry detergent costs 130 yuan, which can wash a full bucket of clothes 96 times. Blue Moon is 2.25 yuan, Tide is 1.88 yuan, Amway is 1.80 yuan, and Melaleuca is 1.35 yuan. Which one is more expensive? I would ask my customers who don’t know the truth to understand that Melaleuca is a highly concentrated product and never sells a drop of water. Everything is pure liquid. We want to give customers the highest quality. We are all concentrated patents. We shared 6 times, 3 times and 2 times with him and told him that our cleaning products are all very cheap. If it is toothpaste, I will ask him to go to the imported supermarket. For very good toothpaste, only toothpaste without foaming agent will cost more than 100 or 200 per tooth, and ours does not contain foaming agent. Four times concentrated toothpaste only sells for more than 40 yuan, which is equivalent to only selling for 12 yuan. Since he is talking about toothbrushes, I will let him personally experience Melaleuca toothbrushes. Four of them only cost more than 40 yuan, and one only costs more than a dozen yuan. As long as you go to ordinary supermarkets, you can find higher prices. After sharing these products with him, ask him which product is more expensive. We don’t want to be led away by our customers. The company is not strong: I would like to ask which company in China today has maintained its performance for 30 years without declining, which company has added one customer in 21 seconds, which company has 1 million customers buying products every month, and which company can make the four major state-owned companies... Bank debits, which company wins the centenary award. Please don't think too hard, ask questions freely, and be responsible for the questions you ask

18. Is this a pyramid scheme, or have you been brainwashed? Answer: Dear, can you help me understand? If it is a pyramid scheme in China, and he has been operating in China for 9 years without being fined, and he has opened so many supermarkets in China, and he can buy over the phone and online without being fined, then this company's pyramid scheme is too powerful! I am very grateful for your concern for me, but if you are really my good friend, you can either give me confidence. If you are skeptical, I encourage you to understand and then tell me whether he is MLM. Instead of when I shared it with you enthusiastically, you just asked me if it was a pyramid scheme. This really hurt my enthusiasm and my self-esteem.

It doesn’t matter whether others say it is a pyramid scheme or not. The important thing is whether you think it is a pyramid scheme. If you have eyes, you will see, if you have a brain, you will judge, and if you have a heart, you will feel. But the last thing is, do you have the determination? , if someone says a word, you will die. Just like Jack Ma, how many people said he was a pyramid scheme when he was a man, but now he has become?. If you don't have a judgment of your own. If you can't even handle it yourself, then there's no point in talking about it. 19. I have to work, take care of children, and do housework. I don’t have enough time, and I am often worried. Answer: Personal question. Who doesn’t want to do these things? If you don’t have time, it’s your own problem. If you feel you don’t have time, please put it down! 20. When ordering over the phone, you don’t need to enter a password and the money will be deducted directly. It doesn’t feel safe. Answer: The membership agreement, read it word by word, is the debit authorization letter! Personally authorized by the customer. Tell customers that no password is required for water, electricity and gas today, and payment can be deducted. This is how high-level companies can cooperate with banks! Talk to him about signing the membership agreement before you can authorize it. If you are a familiar friend, tell him that more than one million customers are buying this way every month. If it was not allowed, the bank would have turned over. What customers need to trust is not the company or the product, but you. 21. What should I do if my husband doesn’t agree if I want to start a business? Many times when we don’t have enough strength, we don’t get the trust of many people. If you can be independent at home, you can get enough respect from your partner. It is not given to you by the other party, but earned by yourself. Strong ability comes from your strong financial strength. If you don't get support, what is actually very important is whether your emotional foundation is very good and whether your communication skills are very good at ordinary times. What does he worry about? Is it because you don't have time to take care of the children or do housework, or have you done something that makes her feel uneasy. In fact, the risk of Melaleuca is very small. Even if we don't buy Melaleuca, we still have to buy it elsewhere. The real thing is: it’s not that they disagree with your business, that the other party doesn’t trust you enough, and that the business is successful. Wife: Dear, we are both poor. Our current economic situation is not good. Neither you nor I can gain real freedom in the future. I don’t know how many more years we will have to work like this. I don’t know. How long will it take to retire like this? So dear, what I really want to share with you is not what I want to do. What I want to say is that I really love you and love this family, so what I want to do is just think about it. To improve our financial situation a little, if there is a better opportunity, I will do it. If not, this is the best opportunity I see so far. It is the hope I see that I can retire early and change our family. Destiny, wealth and income status, I think I will want to go all out, so dear, I hope you can see my starting point, instead of me sometimes having to attend lectures, sometimes visiting clients, you quarrel with me and lose your temper, I hope you can see that my starting point is because I love you, this family, and my children. Change the mode of communication with your husband, change the communication mode of confrontation, indifference, and avoidance, and share with him the starting point of starting Melaleuca. Only in this way can we gain affirmation and recognition. Anyone who comes to complain to you, please understand his needs. No one has a temper without reason. Behind all actions is a call for love and care, and what we have to do is to understand the reasons behind his opposition.

22. Support domestic products and ask him, dear, what brand of toothpaste do you use, what brand of post-shampoo shower gel do you use Taobao? Which brand are you afraid of having problems with? In fact, these problems all arise from state-owned direct selling companies. Do you know how many parts and components are imported from abroad? How many are purely domestically produced? Among the skin care products used by women, which ones are purely domestically produced? 23. Why does Melaleuca require an ID card when applying for membership? It involves privacy. Ask the other party, where is the privacy involved? We need an ID card to do many things. The ID card is to prove one's identity. Melaleuca itself has a real name, so of course you need an ID card. If you are a friend, I will handle it for you myself without announcing it to the world. You can get a discount after the process is completed. Where is privacy involved? Exclusive membership discount card for members. Questioning card skills; Dear, this membership card is your personal exclusive card. It has your own membership number and your own website backend, so you need your own ID card to apply. If you use the product If you don’t like it, you can return it or exchange it within 30 days. Melaleuca does not refund cash, it will be refunded directly to the card. Then dear, do you have a savings card from China Construction Bank? If one day in the future you want to run a business or make recommendations, you can directly transfer the income dividends to this card. Dear, do you have a credit card? If you use a card from one of the four major state-owned banks, you can save the membership service fee of 68 yuan by cooperating with Melaleuca. Do you want to apply for it with a credit card? Recommended question: Do you want a 50% off or 30% off package? Always remember to tell the customer first! 24. Why can’t I pay with my mobile phone? There are too many people in the store and it’s hard to queue up. Melaleuca's websites are based in the United States, and their online payments are not used much. So this problem needs to be improved in the future. 25. Purchase every month? It’s not forced consumption, it’s agreed consumption. Agreement: If you buy every month, I will give you the maximum benefit, give you gifts, points, and small appliances. If you want membership benefits, then agree to spend every month. 26. You can become a member, but you can’t buy anything. This is my own problem and I didn't explain it clearly to him.

Dear, I need your help, I need your support, I need you to become my member, buy products for half a year to support me, to support my business! Even if you are single, you still need necessary products, right? Even if it's just a one-month membership, it doesn't matter. It doesn't matter if you don't need it in the future. 27. There is no guarantee for domestically produced bottles that are not imported, so I don’t believe them. Living in China, can we guarantee that all products are imported? Analyze with him Melaleuca’s imported products. Ask him if there is a guarantee for Apple mobile phones? Apple phones are assembled in China! Using Melaleuca's materials and formulas, and hiring a processing factory to produce them is also guaranteed. The root cause is a question of willingness, not the product. If you don’t want to, you will find fault! 28. The processing factory seems to have little strength. Does he know which factory it is? Why don't you have any strength? 29. Why do cleaning kits need supplementary products? Isn’t this mandatory hidden consumption? Who dares to force you to buy sales support products? If you don't want to buy it, you don't have to. We are an environmentally friendly supermarket. We do not want the environment to suffer more damage. If one day small details can help us throw less garbage, we will do it. Melaleuca can also bundle sales support products together and sell them to customers for a few dollars. However, sales support products can be reused. What we see is ourselves, but I invite you to look at this event from a higher perspective. How many customers are using these products every day, even a small pressure bar is damaged. We save. Thirty: I don’t have many points, not that many, and not as good as you said. This is the first time I have encountered this problem after running Melaleuca for 3 and a half years. I usually tell my customers, dear, if you As an ordinary customer, if you spend 340, you will get 17 yuan in points, which is very high. If you go to an ordinary supermarket and buy 340, will they give you 17 yuan? No, but Melaleuca Yes, the best deal is not if you are an ordinary customer. For example, I am a gold card customer. I spend more than 550 per month. My whole family uses it. My father, mother, father-in-law, mother-in-law, even my husband and children use it. My 550 a month is not enough. I may need 1,500 every month. I have a gold card and spend 1,500. So Melaleuca will give me at least 150 yuan, because I have a gold card and have 10% points. , 150 yuan will make my shower gel, toothpaste, and toothbrush free of charge. I just need to exchange these points for it. You know that using these small products at my home is free, so you have to see its value. Well, you only bought 340, and you are not a gold card customer. You have a few yuan of points every month, but you also have almost 200 yuan in a year. Then I would like to ask, do you go to other supermarkets for daily shopping? If so, will the supermarket give you 200 yuan at the end of the year? No, right? But Melaleuca will not only give you points in the second month? The fourth, sixth, and ninth months, he will also give away 835 worth of points respectively. For free gifts, if you go to another supermarket to spend a year, will they give you products worth more than 800 yuan? No, so I come here to treat other points rationally. Other supermarkets don’t have them. Some Those points will not be used as money. One point at Melaleuca is equivalent to one dollar. I think this is very considerable. Question 31: I only buy one thing, but the amount he buys is very small. So what? What to do is still the same question. Should you use product recommendations or sentimental recommendations? If you use product recommendations, of course he only wants to use one product. What he said is reasonable. What should he do if he just needs to buy that one thing? Recommended out of love, dear, if you support me no matter what, if you become my Melaleuca member, I can complete my travel plan this month, I can get the international recommendation rights of this supermarket, or I can spend my time During the evaluation period, if the recommendation is based on affection and he wants to help you, he will naturally buy one thing or two things, and he has to buy enough money to be called helping you, right? The above are the answers to the 31 questions I answered. I think you will definitely encounter a variety of different questions. These questions are not important. What is important is that you have a diamond heart, a firm heart, and you persist. Know what you want, and you will become more and more courageous as you encounter more and more problems. You will learn from these problems. Only the more problems a person encounters, the more he will generate. Wisdom, he will know how to respond to these questions automatically and spontaneously, which is very important.

There is a saying that you can’t see a rainbow without experiencing ups and downs. On the road of Melaleuca, if you don’t experience rejection from more customers, you won’t be able to become a higher-level version of yourself. Tang Monk took his four disciples to learn from the experience. , encountered nine or eighty-one difficulties on the road, the reason why they were able to learn from the experience and succeed was because they had a firm goal on this road. That goal was to go to the West to obtain the scriptures. So in the process of running Melaleuca, you You will definitely encounter all kinds of problems and all kinds of weird customers, but those are not important, and the little monsters and monsters are not important. What is important is that you encounter any difficulties, like Tang Monk when you encounter monsters that are going to be attacked. Eat, kill. Faced with being framed by others, facing all the problems, do you still insist on getting the CD or PD scriptures from Melaleuca? This is what we need to ask ourselves most. I believe you are a determined person. As a person, I also believe that you are the person who will definitely achieve what you want in your heart. You will not be easily defeated when you encounter all these difficulties, because you always remember that your core goal is to go to the West to learn scriptures. If you want to obtain Melaleuca CD, PD, and a rich life with complete wealth and freedom like Melaleuca, you must always remember this. I hope you will always know why you set out, so that you can go further. Bless you all, I hope you are here Don’t be easily knocked down by little monsters and monsters on the way to learn scriptures. I wish you the best and thank you for listening to my sharing.

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