A woman in Luoyang said that she became the guarantor of a 9 million yuan loan without knowing it at all. At present, lenders have disappeared and banks have begun to pay attention to them. The guarantor made a dunning and frozen the woman's relevant bank account. The estimated loss is as high as several hundred thousand yuan. The woman said that he knew nothing about the loan of China Everbright Bank, and the signature on the loan guarantee contract was not his own signature. He has complained to the banking regulatory bureau.

As for the reply from the bank, I am speechless. A staff member of the bank said, first, the staff who handled the loan at that time had already left. Second, the woman's complaint has a bad influence on the bank, which makes them tired of responding to the investigation of the banking regulatory bureau and requires the woman to cancel the complaint first.

Such a reply makes people very angry. No matter what the facts are, the response of the bank staff is very problematic. I think it must be without professional training, or with such a tone and attitude, to respond to the problem that the people have lost so much. The first thing that should be dealt with is this staff member.

Whose responsibility is this? Don't jump to conclusions now, and don't believe the words of one family. Let's talk about things according to the investigation results of relevant departments. If it turns out that women collude with others to defraud loans, then they should and will bear legal sanctions. But if it is because of the responsibility of the bank, then the bank should bear all the responsibility. The resignation of the specific clerk should never be a reason to shirk responsibility. Both he and you are employees of China Everbright Bank, and China Everbright Bank must be responsible for this. After all, no matter who does it, Everbright Bank will eventually issue loans, and this responsibility cannot be shirked. As for the responsibility of the relevant staff, it is Everbright Bank's own business and should never be shirked to the people.

In short, I hope the relevant media will continue to pay attention to this matter, and I also hope that China Everbright Bank will give the woman and the public a satisfactory answer.