Taobao related regulations:

1. If it is returned by a third-party seller, you need to deliver the goods to the seller yourself or mail them to the seller's address. If you choose to mail it, don't use EMS, SF Express, and receive it. JD.COM will compensate the freight for the return of goods not caused by your personal reasons.

2. If there is any problem with the product, please submit a repair/return application form to JD.COM in my JD.COM, and the application form will be reviewed by after-sales professionals. During this period, you may receive a call from the after-sales customer service specialist asking about the product status. After approval, if JD.COM does not receive your goods within 20 days after sale, your maintenance order will be automatically rejected. If you have any questions, you can resubmit the repair/return application.

3. After receiving the goods, Taobao will provide services of "repair", "exchange" and "return" as long as it meets the three guarantees law and the return or repair standards authorized by the manufacturer.

4. Taobao promises to meet the following conditions: the goods can be returned within 7 days after the customer receives them, and the goods can be exchanged within 15 days, and the customer can submit a maintenance application online for exchange.

Therefore, Taobao system can also apply for a refund after automatically confirming the receipt.

Extended data:

Precautions for Taobao return:

1. You can pick up the goods when waiting for the express call, and pay attention to the integrity of the packaging and internal items when picking up the goods.

If there is any problem, tell the courier to refuse to send it back.

If there is no problem, just sign the courier's signature.

4. Note that some couriers may sign the courier slip before picking up the courier. At this time, we should pay attention to the quality of goods. Otherwise, it will cause some trouble for the later return.

Confirm the contact telephone address, mainly to open the package, verify whether the purchased things are complete and damaged, and refuse to sign for the bad ones.

During normal delivery time, the delivery customer is absent, and the phone of the delivery customer is turned off during normal delivery time (power off, no answer, empty number). : It means that the courier has delivered it, but failed to deliver it successfully. ?

Taobao official website-Returns and Refunds

Baidu encyclopedia-Taobao