- Became the exclusive operator of Sina Mall's clothing channel

- Shopping.com was officially launched

- Dangdang.com's strategic partner in the clothing industry

- Industrial and Commercial Bank of China Online Mall Clothing Channel Partner

- Excellence Amazon Clothing Industry Strategic Partner

- Beijing Clothing and Textile Industry Association Strategic Partner- Stylife Corporation (Japan) Mainland China Regional sales service provider

- The first authorized online sales service provider of Li Ning brand

- OGAGE (South Korea) online sales and group purchasing service provider in mainland China

- French fashion brand cache cache's authorized online sales service provider in China

-The first brand partner of Tencent's QQ member store

-Taobao Mall's "Korea Town" strategic partner

- Baidu Alliance Green Certification Partner

- Information partner of 30 women's fashion websites including Sina Women, SOHU Women, TOM Women, Tencent Women, Alibaba Clothing, etc. - France cache cache brand authorized online sales service provider in China

- Shangjie.com won the "2009 LADIES COMMERCE Clothing Shopping Platform Recommended Brand" award

- South Korea AK MALL Group (AK MALL) in China Authorized online sales service provider

- KAPPA authorized online sales service in China Q: How to order goods? /What are the ordering methods?

Answer: Gongjie.com provides a variety of shopping methods such as online ordering, telephone ordering, email ordering, and online ordering. Online ordering is the most convenient and fastest way to shop. It is recommended that you order online.

Q: What is the order acceptance time?

Answer: Gongjie.com provides 24-hour self-service online ordering service. You can place orders online at any time. Telephone ordering, email ordering, and online ordering are accepted from AM9:00 to PM22:00.

Q: Can non-members purchase goods?

Answer: Yes. Gongjie.com provides non-member shopping, but non-member shopping will cause inconveniences: 1. You cannot experience the fast and convenient shopping operations of Gongjie.com, and you need to repeatedly enter relevant information for each purchase; 2. You cannot participate in the exciting interactive activities of members; 3. Cannot enjoy member discounts. Therefore, it is recommended that you register as a member of Shangjie.com for free first. Registration can be completed in just one step, which is very convenient.

Q: Can I order goods for others? Can the orderer and consignee be different?

Answer: Yes. When purchasing goods, your information will be used to order the goods. The consignee information can be different from the orderer information. When the logistics personnel of Gongjie.com distribute the goods, they will deliver them to the consignee in a timely manner according to the delivery requirements in the order. . Q: How to pay? /What are the payment methods?

Answer: Gongjie.com provides cash on delivery (door-to-door orders in Beijing), postal remittance (areas covered by the national postal service), bank remittance (available in all regions across the country), Alipay payment (third-party online payment platform), Yunwang payment (third-party professional bank card online payment platform) multiple payment methods

Q: Do I need to be notified after bank transfer?

Answer: In order to ensure that Gongjie.com can process your order as soon as possible and deliver the goods to you in a timely manner, please contact Gongjie.com’s customer service personnel immediately after remitting the money through the bank to explain the amount of your remittance. , remittance bank, remittance time and other information.

Q: The order has been paid, why is it still unpaid?

Answer: Since various payment methods require a certain amount of payment confirmation time, Gongjie.com's financial staff will promptly modify the paid status of the order after the actual payment is received.

The cash on delivery payment method confirms that the arrival time is after the delivery staff returns the payment you paid to the Finance Department of Shangjie.com; the postal transfer payment method, the arrival time is generally within 3-5 working days after the payment is remitted; bank transfer payment For payment methods, the arrival time is generally real-time, and the payment time for inter-bank remittances may be delayed by 1-2 working days; for Alipay online payment method, the payment time is generally real-time arrival; for Yunwang online payment method, payment arrival time is generally The time is generally real-time arrival. If your order is still not confirmed to have been paid after a period of time, please contact the customer service staff of Gongjie.com in a timely manner to check whether your payment has arrived.

Q: The order has been submitted but the payment has not been made. How long can the order be kept?

Answer: If the payment is not received 10 days after the order is placed, the order will be automatically canceled by the system.

Q: What should I do if the actual payment amount is less than the total amount payable for the order?

Answer: The total amount of the order payable = the total amount of the product and the delivery fee. If the actual payment amount is less than the total amount of the order payable, the system cannot process your order. Please make up the difference as soon as possible. Shopping.com will receive it after Your order will be shipped as soon as your payment is due in full.

Q: Which payment method is the fastest?

Answer: Generally, Alipay online payment and Yunwang online payment have the fastest payment time. The normal arrival cycle of other payment methods is: the arrival time of postal remittance payment method is generally within 3-5 working days after the payment is remitted; the arrival time of bank transfer payment method is generally real-time arrival, and the arrival time of inter-bank remittance is generally It may be delayed by 1-2 working days.

Q: Can I pay by check?

Answer: You can pay by check. After the order is successfully submitted, please issue a check based on the total amount payable for the order (total amount payable for the order = total amount of goods, delivery fee) (check payable to: Beijing Bozhi Fashion Technology Co., Ltd.) and deliver the check to the following address. After the check actually arrives, Shopping.com will ship the goods to you immediately. Q: What delivery methods are supported?

Answer: Gongjie.com now supports door-to-door delivery in some areas of Beijing (areas within the Fourth Ring Road of Beijing, including Wangjing area, Yizhuang Development Zone, and along the Shijingshan subway, arrival within 1-2 working days), and logistics express delivery (Express delivery covers cities, arrives in 2-5 working days), EMS express delivery (all areas in the country where express delivery services are available, arrives in 3-5 working days).

Q: How much is the delivery fee?

Answer: Different delivery methods require different delivery fees. Door-to-door delivery within the Fourth Ring Road in Beijing (including Wangjing area, Yizhuang Development Zone, and Shijingshan Metro) is 10 yuan; logistics express ( Express delivery covers cities) 15 yuan; EMS express delivery (all areas in the country where express delivery services are available) 30 yuan.

Q: What is the delivery range?

Answer: The door-to-door delivery method now supports areas within the Fourth Ring Road of Beijing (including Wangjing area, Yizhuang Development Zone, and along the Shijingshan Metro), logistics express supports express delivery in cities covered, and EMS express delivery supports all express delivery services nationwide. business area.

Q: How long does delivery usually take?

Answer: The specific delivery time depends on the city where the consignee is located and the specific delivery method selected in the order. Door-to-door delivery in Beijing generally takes about 1-2 working days; logistics express delivery generally takes 2 -5 working days; EMS express delivery usually takes 3-5 working days. (Japan pavilion products generally take 7-15 working days)

Q: What should I do if I don’t receive the product beyond the normal delivery time?

Answer: The goods are uniformly delivered by a third-party professional logistics company. There may be reasons such as the courier failing to contact the consignee, the delivery address or zip code being filled in incorrectly, or the goods being delayed due to force majeure during transportation. If the goods do not arrive on time, if you have not received the goods within the normal delivery time, please contact the customer service staff of Gongjie.com in time. Gongjie.com will inquire with the logistics company and communicate with you in time after the inquiry.

Q: How to check the order?

Answer: Gongjie.com provides customers with a self-service order query function, through which you can easily understand the order processing status. Registered members of Gongjie.com can log in and enter "My Account" to check the order status; non-registered members of Gongjie.com can check the order status by entering the accurate order serial number and consignee name.

Q: How to modify an order?

Answer: Gongjie.com has not yet enabled the self-service order modification function for customers. If you need to modify the order information, please contact Gongjie.com’s customer service personnel in time. For undelivered orders, you can modify the order according to the customer's requirements. If the goods in the order are added or exchanged, the total order amount changes, and if the paid amount is less than the total amount of the new order, please make up the difference as soon as possible. Shopping.com will wait until the payment is received from you. After the full amount of the order is due, the goods will be shipped to you immediately; if the paid amount is greater than the total amount of the new order, Gongjie.com will refund you according to your request. Order modifications are not supported for orders that have been shipped. If you need to return or exchange goods, please refer to the return and exchange regulations of Gongjie.com after receiving the goods.

Q: How to cancel an order?

Answer: Gongjie.com has not yet opened the self-service order cancellation function for customers. If you need to cancel your order, please contact Gongjie.com’s customer service personnel in time. For orders that have not been successfully paid 10 days after the order was placed, the system will automatically cancel the order; for orders that have been paid but not shipped, a full refund can be processed according to the customer's request; for orders that have been shipped but the customer has not yet received the goods, Shopping.com will accept them After the customer cancels the order, it will accurately record and notify the logistics department or third-party logistics company to return the goods. The customer must bear the related logistics costs incurred. After receiving the returned goods, Shopping.com will promptly return the goods according to the customer's requirements. The difference after deducting the logistics costs incurred will be refunded; for orders where the customer has signed for the goods, cancellation of the order is not supported. Q: Do you provide invoices for purchased goods?

Answer: Gongjie.com will issue a formal invoice according to your needs, and the invoice type is a special invoice for the retail industry. The invoice title is the name you specified in the "Order Message". If not specified, it will default to "Personal". This invoice can be used as the unit's reimbursement voucher. Please keep the invoice. When returning or exchanging goods for customers who need an invoice, they must return to Shangjie.com together with the invoice. If the invoice cannot be provided, return or exchange services will not be provided.

Q: Can a replacement invoice be issued?

Answer: One order corresponds to one invoice. For re-issuance of invoices, the original "Gangjie.com delivery note" must be provided, and invoices can only be issued for orders valid within one month. Expired orders will no longer be issued. Provide re-invoicing services.

Q: Can the invoice be replaced?

Answer: After receiving the invoice, if you find that the name, content or amount of the invoice header is wrong, you can send the invoice back to Gongjie.com, and attach your order number and instructions on the specific requirements for issuing invoices. Gongjie.com After receiving the invoice sent back from you, we can handle the replacement of the invoice for you. Q: When registering as a member, do I have to enter real information?

Answer: Gongjie.com registration information is divided into basic information and forum personalized signature information. The basic information is only used when Gongjie.com provides services to you. It is recommended to enter your true information when registering so that Gongjie.com can promptly , accurately provide you with services, Shopping.com guarantees the security of your registration information and will never make it public. You can set the forum's personalized signature information according to your personal preferences. Please respect online ethics and comply with national laws and regulations.

Q: How to modify member’s personal information?

Answer: After logging in as a shopping site member, click "My Account". After entering the page, click "Personal Information Management" to modify personal information.

Q: Will members’ personal information be leaked?

Answer: Don’t worry at all. The basic personal information you provide when registering is protected by standard security measures. Any unauthorized access will be denied. Shopping.com guarantees the security of your registration information and will never make it public. .

Q: Can I return or exchange the product after purchasing it?

Answer: Gongjie.com’s return and exchange regulations are as follows:

Returnable and exchange situations:

During inspection, the goods are found to be defective (the goods are damaged or defective) or Delivery error;

There was a quality problem with the product within 2 days after it was delivered.

Exchange conditions:

If there is no quality problem with the product, and the customer is not satisfied with the size and color of the purchased product, the second sale of the product will not be affected (the product and The packaging is well kept, the product tag is complete, and the accessories, instructions, warranty card and corresponding gifts are complete). Within 2 days after the product is delivered, Shopping.com can provide an exchange opportunity. The exchanged product can only change the size or color, but cannot be replaced. shape.

The products in the Japan Pavilion of Shopping.com and the products that are stated as non-returnable and exchangeable in the detailed description of the products cannot be exchanged if there are no quality problems.

Return and exchange services will not be available in the following cases:

1) Any goods not sold by Gongjie.com;

2) Japan pavilion goods and merchandise The detailed description states that there are no quality issues with special products that cannot be returned or exchanged, and products related to personal hygiene (underwear, socks, etc.);

3) For cosmetics and perfume products, the packaging box has been opened or unpacked Used (the transparent sealing tape on the outer packaging box of the product has been torn off and it is also considered opened);

4) Special offers and gifts with no quality problems;

5) The goods have no quality problems and have been washed, worn, damaged, or modified by the customer;

6) Any goods with quality problems caused by abnormal use and poor storage;

7) Delivery documents are lost or altered.

Q: The color of the product I received is different from the product picture online. Can I return or exchange the product?

Answer: All the products sold on Shopping.com are taken in kind. If there is a slight difference in color between the actual object and the online product pictures, this is a normal color difference and is not a problem with the product itself. If the actual product is obviously inconsistent with the online product picture, please contact Gongjie.com’s customer service staff in time. If there is a product quality problem or Gongjie.com’s delivery error, Gongjie.com will handle the return or exchange for you in a timely manner according to your requirements.

Q: How to handle returns and exchanges?

Answer:

Step 1: Submit a return or exchange application to Gongjie.com customer service center by phone or online to confirm whether the product complies with Gongjie.com’s return and exchange regulations.

Step 2: After the customer service staff confirms that returns or exchanges can be made, return the goods to the return and exchange address designated by Gongjie.com Customer Service Center within 3 days.

Step 3: After receiving the returned goods, Shopping.com must send the goods to the logistics center for inspection.

Step 4: If the product is inspected and meets the return and exchange regulations, the return and exchange will be processed according to the customer's requirements; if the product is not in compliance with the product return and exchange regulations, the original product will be returned to the customer.

Q: Who will bear the cost of returning or exchanging goods? Answer:

If defective products, incorrectly delivered products, or products with quality problems are returned or exchanged, the shipping costs incurred will be borne by Shopping.com;

If the product has no quality problem, the customer will replace it. For goods (must comply with Gongjie.com’s exchange and exchange regulations), the shipping and return costs incurred shall be borne by the customer;

If the goods returned by the customer are inspected and do not comply with Gongjie.com’s return and exchange regulations, the shipping and return fees incurred will be borne by the customer. The cost shall be borne by the customer;

The costs incurred by Gongjie.com in returning the replaced new product to the customer or returning the original product that does not meet the return and exchange regulations will be borne by Gongjie.com.

Q: How long is the return and exchange period?

Answer: If the product has quality problems within 2 days after it is delivered, it can be returned or exchanged.

There is no quality problem with the product. Within 2 days after the product is delivered, Shopping.com can provide an exchange opportunity (replacement products can only be exchanged for size or color, but not style; Shopping.com Japan Pavilion products and Products that are stated as non-returnable or exchangeable in the detailed product description cannot be exchanged if there is no quality problem).

Q: When exchanging goods, the price of the new product is different from the original product. What should I do if there is a difference?

Answer: If you need to pay the difference in payment to replace the goods, you can choose a convenient and effective payment method to make the payment. Shopping.com will send out the new goods after receiving the required payment.

If you need to refund the difference in payment when replacing goods, Gongjie.com will refund you according to the refund method you requested. If there are no special requirements for the refund method, Gongjie.com will generally use your original payment method to refund. The difference in payment.

Q: How can I get the money paid back after returning the goods?

Answer: After Gongjie.com receives the returned goods from you, and after inspection by the logistics center, if they meet the product return service regulations, Gongjie.com will promptly handle the refund for you according to the refund method you requested. For If there are no special requirements for the refund method, Shangjie.com generally uses your original payment method to refund the payment.

Q: How many exchange opportunities are there?

Answer: If it is a product quality problem or a delivery error on Shopping.com, there is no limit on the number of times. Until you are satisfied, Shopping.com will bear all the round-trip mailing costs for exchanges. If it is the customer's own problem, Gongjie.com can provide customers with a one-time exchange service (replacement products can only be exchanged for size or color, but not style); Gongjie.com Japan Pavilion products and product descriptions indicate that non-returnable products are non-returnable. Quality problems cannot be exchanged), and the shipping and return costs incurred for exchanges shall be borne by the customer himself.

Q: Can the product be returned or exchanged if the invoice is lost?

Answer: When choosing a customer who needs an invoice to return or exchange goods, the invoice should be used as a voucher and returned to Shopping.com together with the invoice. If the invoice cannot be provided, return or exchange services will not be provided.