Legal analysis: consumers can ask merchants to return goods and pay compensation. If negotiation fails, you can complain to the consumer association about rights protection. Consumers will enjoy the rights of safety, information, independent choice, fair trade, supervision and reporting when purchasing goods or receiving services. These rights of consumers are protected by law. If the business infringes on the rights and interests of consumers, consumers have the right to bring a lawsuit to the relevant departments. If the merchant does not recognize the rights and interests of the consumer, the consumer can file a lawsuit with the relevant department and ask the relevant department to investigate the merchant.

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, disputes between consumers and operators can be resolved through the following channels: (1) settlement through consultation with operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.