If the customer enters the wrong PIN code 6 times in a row and is locked, or if the PIN code is forgotten, the customer needs to bring his/her valid identity document (ID card or passport) and account information to the business outlet to reset the e Set PIN code.

Frequently Asked Questions and Answers

1. What should customers pay attention to when signing up for the personal online banking certificate version at a business outlet?

Answer: Customers can sign a contract at any outlet in XX province and do not have to go to the account opening outlet. When signing a contract, you should bring your valid identity document (ID card or passport), the bankbook or bank card to be signed. Customers can apply at any time, sign a contract immediately, and use it immediately.

2. What are the differences between the public version and the professional version?

Answer: (1) The contract signing methods are different: for the professional version, the contract must be signed at the counter, while for the public version, the customer fills in the relevant information online and the contract is successful after the system reviews and approves it;

(2) Different functions can be used: the professional version can handle transfer and remittance business, while the public version cannot handle transfer and remittance business;

(3) Different charges: the professional version requires a certain fee, and the public version No fee is required for the time being.

3. After logging in to the certificate version of personal online banking, it prompts that the USB-Key is not inserted when transferring money.

Answer: Personal login does not require the use of USB-Key, but the USB-Key needs to be verified when transferring money. If it prompts that the USB-Key is not inserted, the driver may not be installed, or the system may not automatically start the USB-Key. Key certificate management tool, customers can manually start the USB-Key certificate management tool.

4. What is the difference between login password and transaction password?

Answer: The login password and the transaction password have different usage scopes. The login password is the password used to log in to the online banking system and perform transactions such as binding Mac addresses in online banking; the transaction password is used in online banking. The account password used to confirm the transaction information during transactions other than inquiries and other transactions. It is mainly set to ensure that the transaction instructions are issued by the customer himself. From a security perspective, we recommend that you change your transaction password regularly when conducting online transactions.

5. Is there a limit to the number of times that the online banking login password and transaction password can be entered incorrectly every day?

Answer: If the customer's personal online banking login password is entered incorrectly six times in a row, our company will temporarily lock the customer's online banking login qualification for 24 hours, but the number of errors will not be cleared unless the correct password is entered. If you enter the wrong password 10 times in a row, the system will lock the password. Please go to the counter to reset your online banking login password with your valid ID card and signed Jinbi Card/personal current settlement passbook. If the transaction password is entered incorrectly three times in a row, our company will temporarily lock the account password and automatically unlock it the next day. If you enter the wrong password 9 times in a row, the system will lock the password. Customers are required to bring their valid ID and signed Jinbi Card/personal current settlement passbook to the counter of the account opening outlet to report the loss of their transaction password.

6. If you enter the wrong PIN code 6 times in a row and you are locked, what should you do?

Answer: The customer entered the wrong PIN code 6 times in a row and was locked out, or forgot the PIN code. The customer needs to bring his or her valid identity document (ID card or passport) and account information to the business outlet to have it reset. Set e-security PIN code.

7. The OTP is locked due to incorrect password entry. How to unlock it?

Answer: Bring your valid identity document (ID card or passport) and account information to the business outlet to unlock. The reason for being locked may be that the OTP time is inconsistent with the system time, causing the system to prompt that the verification failed.

8. Why is it that when I log in to personal online banking for the first time, I enter my ID number as the username (the ID used when opening an account is the ID card) and confirm that the login password is accurate, but it prompts that the username or password is wrong?

Answer: The reason may be that the ID number entered by the customer contains the letter "X", and the capitalization of the "X" entered by the customer is inconsistent with that registered in the core system.

9. When performing a transfer transaction, the system prompts "Digital signature error".

Answer: There may be two reasons: the first reason is that the customer did not enter the PIN code in the PIN code input box in time; the second reason is that the "security control" and "E-security driver" installed by the customer "A problem occurred and the loading was not successful. At this time, you need to check the "IE" security settings and reinstall the driver.

10. What is the transfer and remittance limit for personal online banking?

Answer: The selected electronic security equipment is e-An, and the system defaults to a single transfer limit of 100,000, and the daily cumulative transfer limit is 200,000; the selected electronic security equipment is OTP, and the system defaults to The single transfer limit is 1,000 yuan, and the daily cumulative transfer limit is 3,000 yuan. Customers can go to the business outlets to apply to modify the transfer limit according to their own needs.

11. When individual customers handle current transfers, payment transactions and other transfer services online, the message "The transfer amount exceeds the transaction limit" is prompted. What is the reason?

Answer: The reason for this prompt is that in order to further ensure the security of customers’ online transactions, our personal online banking professional version has set single and single-day cumulative limits for customers’ online transfer transactions. Currently, The single transfer transaction limit is 100,000 yuan (including 100,000 yuan), and the cumulative limit of single-day transfer transactions is 200,000 yuan (including 200,000 yuan); our personal online banking public version has set a single transaction limit for customers’ online payment transactions. , Single-day cumulative limit and single-day transaction limit. The current single payment limit is 500 yuan, the single-day cumulative limit is 1,000 yuan, and the number of transactions in a single day cannot exceed 3 times.