The responsibilities and work flow of the beauty store manager are as follows:

1. Organize customer care information cards, care notes columns, appointment forms, etc.

2. Check whether the daily report income and items are correct (ready before 11:00).

3. Check the product inventory, whether there is an order, signature, and fax.

4. Arrange the beautician to receive customers and work topics or sales techniques, and ask the beautician to repeat the description.

5. When you find any defects or mismatches in operation, immediately call the beautician to the side to correct it; do not correct the beautician loudly in front of the customer.

6. When the beautician is very busy, take the initiative to assist.

7. If the environment is not tidy enough, clean it up immediately.

8. If you find an excellent beautician, no matter how persistent he is, you should always praise him at the morning meeting.

9. Track the status of paying customers by phone, care about them and make an appointment for the next time.

10. Remind old customers in advance of their appointments. Note: Do not call when guests do not need it, and put the reminder on the information card.

11. When you have time, call to track down customers who have not returned to the store for a long time and make an appointment immediately.

12. For those who have paid the subscription, when they first purchase the product, they will be contacted by phone within one week to inquire about the results of use.

Beautician service specifications:

1. The beautician must speak Mandarin, smile, have a moderate volume, and have a sweet and pleasant voice. The language must be fluent, concise, and accurate to make customers feel friendly. .

2. When talking to customers, the beautician must grasp the customer's psychology, choose topics that the customer is interested in, and create a conversation atmosphere that makes the customer feel happy. In contact with customers, we must understand customers, be kind to customers, induce customers, influence customers, and achieve the purpose of developing customers.

3. When beauticians are in contact with customers, no matter what situation they encounter, they must maintain a calm mood, do not argue with customers, be patient, and show high professionalism. Do not discuss other people’s business or personal matters in the company in front of customers, let alone inquire about customers’ privacy.

4. Beauticians should develop the habit of speaking polite words, often saying: "Thank you", "Hello", "I'm sorry", etc. to show respect for others, tolerance and understanding.

5. The beautician should have an upright posture when standing, walking and sitting: Standing posture: natural expression, chest straight, shoulders straight.