When encountering this situation, you should reasonably protect your own rights and interests, and while retaining valid evidence, negotiate with the merchant. If the negotiation is not appropriate, you can file a complaint against it.

Keep valid evidence. If you find that what you purchased is fake, the first step is to collect evidence. Use a camera to take photos of the product from all angles, as well as chat records with the merchant through Aliwangwang. Used when preparing complaints.

Negotiate with the merchant and notify the merchant after collecting the evidence. Remember to contact the merchant through Aliwangwang at this time, and when communicating, be careful not to fall into the merchant’s chat trap. In Aliwangwang Clearly explain on the website that the goods sent to you are fake, and ask the merchant why the goods are fake and why they do not match the previous description. Put the responsibility on the merchant side.

Require the merchant to return the product. If the merchant provides a refund without reason within 7 days, but does not compensate for 30% of the product if it is a fake, or has a third-party quality inspection, then the merchant will be required to refund the product and bear the shipping costs.

Require the merchant to compensate. If the merchant participates in the fake one-compensation three-for-one policy, then in addition to refunding, the merchant must also pay twice the actual price paid for the goods, and bear the logistics of the goods involved. cost. If the merchant participates in third-party quality inspection, the merchant is required to compensate twice the amount paid for the product and bear the logistics costs.

Complain to Taobao. If the above returns or compensation and the merchant cannot reach an agreement, you can complain to the merchant. You need to submit various evidence when making a complaint. Taobao service personnel will make a ruling based on the evidence provided by both parties.

Complain to the Consumer Protection Association. If the decision made by Taobao does not achieve the results you want, it is recommended to complain to the Consumer Protection Association. You can complain to the merchant and Taobao together. The reason for complaining to the merchant is It sells fake goods and complains about Taobao because of its poor supervision.

Logistics will send the goods back. If an agreement is finally reached through the above methods, the goods will be returned to the merchant. Remember to keep the logistics documents to avoid default by the merchant.

Check the refund. After the merchant refunds, you should check it in time to avoid the wrong amount.