How to deal with the prompt that the customer information is incorrectly filled in during the process of binding the Bank of China Cross-border GO card:

1. If it prompts "The customer information is incorrectly filled in S36_00303" during the card binding process, It means that the verification of the submitted certificate information failed. Please check whether your certificate information is filled in correctly. If it is confirmed that it is filled in correctly but there is still an error message, please go to the nearest Bank of China branch with your bank card and valid certificate to check whether the certificate information of this bank card user is correct. Consistent with the Bank of China system reservation.

2. If it prompts "Incorrect customer information S36_00369" during the card binding process, it means that the submitted name verification failed. Please check whether your name is filled in correctly. If it is confirmed that it is filled in correctly but the prompt is still displayed If there is an error, please go to the nearest Bank of China branch with your bank card and valid ID to check and update your name information saved in the Bank of China system.

3. If it prompts "The customer information is incorrectly filled in S36_00339" during the card binding process, it means that the country code of the mobile phone number (86 for mainland China) failed to be verified. If it is confirmed that it is filled in correctly but it still prompts that there is Please go to the nearest Bank of China branch with your bank card and valid ID to check and update the country code information before your mobile phone number saved in the Bank of China system.

The above content is for your reference, please refer to actual business regulations.

If you have any questions, please feel free to consult Bank of China’s online customer service.

You are sincerely invited to download and use Bank of China Mobile Banking APP or Bank of China Cross-border GO APP to handle related businesses.