The specific complaint methods are as follows:
First, the scope of application of personal account infringement complaints
The infringement complaint process is only applicable to the infringement complaints of WeChat personal account users, including the following situations:
1. Personal rights such as name, privacy, portrait, reputation, honor, copyright, trademark and patent rights of users of WeChat personal account are infringed;
2. The name, trade name, reputation, honor, copyright, trademark right, patent right and other rights of an organization or institution are infringed by users of WeChat personal accounts.
Second, the complaint method
1. If your infringement complaint scenario is personal information such as WeChat account nickname, avatar or personalized signature, open the WeChat client, enter the details page of the complaint object > touch "..." in the upper right corner > select "complaint" > select "infringement".
2. if your infringement complaint scenario is a circle of friends: open the wechat client to enter the circle of friends > long press the head of the respondent > select "complaint" > select "infringement".
Third, the processing result feedback
After the user infringement complaint notice is delivered to the WeChat team and verified:
1. Complaints will be handled according to Tencent WeChat software license and service agreement, WeChat personal account usage specification and relevant laws and regulations;
2. For the processing results, the complainant will be fed back through the official WeChat account of "WeChat Team"; At the same time, the respondents will be informed through the official WeChat account of "WeChat Team" or the system prompt of WeChat client.
Four. complain
If the respondent disagrees with the handling result of the infringement complaint, he can provide relevant materials and make the infringement complaint in accordance with the "Guidelines for Counter-notification of Infringement Complaints by Individual Users of WeChat".
Brand rights protection (you can complain about selling fake WeChat personal number):
First, the complaint handling process of selling fake goods
Users submit clues to the brand to report counterfeit goods.
The brand will identify the clue and notify WeChat.
WeChat handles related accounts and informs WeChat users and brands.
Note: The identification of counterfeit complaints requires users to provide detailed evidence materials such as screenshots of WeChat chat with the complained account.
Second, access to the WeChat brand rights protection platform
If you need to access the WeChat brand rights protection platform, the brand can apply for access by providing relevant materials according to the access guide.
Third, the way of complaint
Initiate through the "Details" page: open the WeChat client, enter the "Details" page of the complaint object > touch "..." in the upper right corner > select "Complaint" > choose to publish fake information;
Initiate through the "circle of friends": open the WeChat client to enter the circle of friends > long press the respondent's avatar > choose "Complaint" > choose to publish fake information.
Fourth, the processing result feedback
After the brand infringement complaint notice is delivered to the WeChat team and verified:
Complaints will be handled according to Tencent WeChat software license and service agreement, WeChat personal account usage specification and relevant laws and regulations;
For the processing results, the complainant will be fed back through the official WeChat account of "WeChat Team"; At the same time, the respondents will be informed through the official WeChat account of "WeChat Team" or the system prompt of WeChat client.
Verb (short for verb) complains.
If the respondent disagrees with the handling result of the brand rights complaint, he can provide relevant materials to make a complaint according to the Complaint Guidelines.