Image is divided into visual image and sensory image. Visual image is mainly the image that we need to pay attention to when we meet customers face to face. Many times it is necessary to visit customers at home, so we must pay attention to the image problem.

Be careful not to make promises to customers.

Some merchants always make promises that they can't make in order to get customers to place orders. You may get a benefit once or twice, but you can't keep it too many times, and your image will be greatly discounted in the hearts of customers.

3. Don't be too confident

This kind of trouble generally does not appear in newcomers, but often in people who have a certain understanding of the product and have certain qualifications. This kind of person introduces the product clearly and meticulously, which seems perfect, but in the hearts of customers, this kind of person needs to be guarded most.

4. Know the product professionally enough.

Being too professional about products will often cause a salesman to express his desire, but we are not professional enough about products to develop customers. When customers ask questions, asking three questions is also fatal.

5. Remember to talk too full.

Actually, it's a bit like making a promise to a customer. Some people just like to promise what they can't do or what they can't meet the standards.

6. Be good at listening

Some customers will not sort out all the requirements and package them for you. In the process of communication, many needs are hidden in a few sentences. We should learn to listen and summarize the needs of customers.