Changchun Airlines-Changchun Route

Ticket purchase time: Starting from January 13, 2021 (inclusive), all Changlong Airlines purchased before January 13, 2021 (inclusive) Airline 891 ticket

Flight time: January 12, 2021 (inclusive) to January 31, 2021 (inclusive)

Applicable routes: Domestic flights in and out of Changchun< /p>

Refund rules

1. During the validity period of the ticket, you can apply for an involuntary refund at the original ticket purchase channel, and the ticket price and refundable tax will be refunded in full

2 , any Changlong Airlines 891 passenger ticket purchased before January 13, 2021 (inclusive), and the flight date is between January 12, 2021 (inclusive) and January 31, 2021 (inclusive), Changchun is inbound and outbound. For flights, voluntary refunds that have been processed between January 12 and January 15 can be applied for a refund and the refund fee collected will be refunded. For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and fare difference collected will no longer be refunded

Rescheduling Rules

1. Ticket validity period Within the applicable flight date range, if a passenger submits a flight change application 4 hours before departure of a flight within the applicable flight date range, and applies for a change to a flight before March 27, 2021 (exclusive), the same cabin can handle one flight date change for free; if If you upgrade or reschedule, the change fee will be waived, and the upgrade difference will be charged as normal

2. You can only reschedule once for free. If the passenger proposes a change again, it will be treated as a voluntary change

Remarks: No Itinerary changes and endorsements are allowed

Processing channels:

Passengers can apply for refunds and changes through the original ticket purchasing channels (ticket agents, travel agencies, OTA third-party platforms, websites, etc.)

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Changlong Airlines-Harbin route

Ticket purchase time: Starting from January 13, 2021 (inclusive), any Loong Airlines 891 purchased before January 13, 2021 (inclusive) Passenger ticket

Flight time: January 12, 2021 (inclusive) to January 31, 2021 (inclusive)

Applicable routes: Domestic flights in and out of Harbin

Refund rules

1. During the validity period of the ticket, you can apply for an involuntary refund at the original ticket purchase channel, and the ticket price and refundable tax will be refunded in full

2. Loong Airlines 891 tickets purchased before January 13, 2021 (inclusive), and the flight date is between January 12, 2021 (inclusive) and January 31, 2021 (inclusive), domestic flights in and out of Harbin, Voluntary refunds that have been processed from January 12th to January 15th can be applied for a refund and the refund fee collected will be refunded. For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and fare difference collected will no longer be refunded

Rescheduling Rules

1. Ticket validity period Within the applicable flight date range, if a passenger submits a flight change application 4 hours before departure of a flight within the applicable flight date range, and applies for a change to a flight before March 27, 2021 (exclusive), the same cabin can handle one flight date change for free; if If you upgrade and reschedule, the change fee will be waived, and the upgrade difference will be charged as usual

2. You can only reschedule once for free. If the passenger proposes a change again, it will be treated as a voluntary change

Remarks: No Itinerary changes and endorsements are allowed

Processing channels:

Refunds and changes can be processed through the original ticket purchase channel (ticket agents, travel agencies, OTA third-party platforms, websites, etc.)

Changlong Airlines-Beijing route

Ticket purchase time: Starting from December 25, 2020 (inclusive), all Loong Airlines 891 tickets purchased before December 25, 2020 (inclusive)< /p>

Flight time: Between December 25, 2020 (inclusive) and January 16, 2021 (inclusive)

Applicable routes: Domestic flights in and out of Beijing

< p>Refund rules

1. During the validity period of the ticket, you can apply for an involuntary refund at the original ticket purchase channel, and the ticket price and refundable tax will be refunded in full

2. All tickets in 2020 Loong Airlines 891 tickets purchased before December 25, 2020 (inclusive), and the flight date is between December 25, 2020 (inclusive) and January 16, 2021 (inclusive), for domestic flights in and out of Beijing, on December Voluntary refunds that have been processed between December 25th and December 30th can be applied for a refund and the refund fee collected will be refunded.

For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and fare difference collected will no longer be refunded

Rescheduling rules:

1. Tickets Within the validity period, if a passenger applies for a flight change 4 hours before departure of a flight within the applicable flight date range, and applies for a change to a flight before January 20, 2021 (exclusive), passengers in the same cabin can apply for one flight date change for free; If the upgrade is rescheduled, the change fee will be waived, and the upgrade difference will be charged as usual

2. The rescheduling can only be made once for free. If the passenger proposes a change again, it will be treated as a voluntary change

Remarks: Changes in itineraries and endorsements are not allowed

Processing channels:

Cancellations and changes are processed through the original ticket purchase channel (ticket agents, travel agencies, OTA third-party platforms, websites, etc.)

Changlong Airlines-Shijiazhuang route

Ticket purchase time: Starting from January 4, 2021 (inclusive), all Loong Airlines 891 tickets purchased before January 4, 2021 (inclusive)

Flight time: Between January 4, 2021 (inclusive) and January 19, 2021 (inclusive)

Applicable routes: Domestic flights in and out of Shijiazhuang

Refund rules:

1. During the validity period of the ticket, you can apply for an involuntary refund at the original ticket purchase channel, and the ticket price and refundable tax will be fully refunded

2. Loong Airlines 891 tickets purchased before January 4, 2021 (inclusive), and the flight date is between January 4, 2021 (inclusive) and January 19, 2021 (inclusive), domestic flights in and out of Shijiazhuang, Voluntary refunds that have been processed from January 4th to January 7th can be applied for a refund and the refund fee collected will be refunded. For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and fare difference collected will no longer be refunded

Rescheduling rules:

1. Tickets Within the validity period, if a passenger applies for a flight change 4 hours before departure of a flight within the applicable flight date range, and applies for a change to a flight before March 27, 2021 (exclusive), passengers in the same cabin can apply for one flight date change free of charge; If the upgrade is rescheduled, the change fee will be waived, and the upgrade difference will be charged as usual

2. The rescheduling can only be made once for free. If the passenger proposes a change again, it will be treated as a voluntary change

Remarks: Changes in itineraries and endorsements are not allowed

Processing channels:

Cancellations and changes are processed through the original ticket purchase channel (ticket agents, travel agencies, OTA third-party platforms, websites, etc.)

China Southern Airlines-Harbin and Mohe routes

Ticket purchase time: If purchased before January 15, 2021 (inclusive), the itinerary involves Harbin and Mohe (including stops) on flights actually operated by China Southern Airlines And use the code of CZ flight number to enjoy the flight ticket starting with 784

Flight time: January 12, 2021 (inclusive) to February 8, 2021 (inclusive)

< p>Applicable routes: Domestic flights in and out of Harbin and Mohe

Change rules:

Starting from January 15, 2021 (inclusive), if the first application for rescheduling is submitted within the validity period of the ticket, Changes to flights before March 31, 2021 (inclusive):

1. Apply for changes before flight departure, and the change fee and fare difference for the same physical class will be waived;

2. If you apply for a change after the flight takes off, the change fee will be waived, but the cabin fare difference will be charged.

Applying for changes to flights after April 1, 2021 (inclusive) will be processed according to the original ticket usage conditions.

Refund rules:

Applying for a refund starting from January 15, 2021 (inclusive):

1. If you cancel your seat before the flight takes off, you can cancel your seat on the ticket Within the validity period, return to the original place and channel of ticket issuance or contact China Southern Airlines for free refund procedures.

2. If you apply for a refund after the flight takes off, it will be processed according to the original ticket usage conditions. If a ticket is changed according to the above change regulations and then a refund application is submitted, it will be processed according to the original ticket use conditions

Note: Changes in the route and endorsement are not allowed for tickets applicable to this notice rule

China Southern Airlines- Beijing route

Ticket purchase time: If purchased before January 5, 2021 (inclusive), the itinerary involves entry and exit (including stops) at Beijing Airport, flights actually operated by China Southern Airlines and the code using CZ flight number* **Enjoy flights with tickets starting with 784.

Flight time: January 3, 2021 (inclusive) to March 8, 2021 (inclusive)

Applicable routes: Domestic flights in and out of Beijing

Change rules:

Starting from January 5, 2021 (inclusive), the first application for rescheduling is submitted within the validity period of the ticket, and the change is to a flight before March 31, 2021 (inclusive):

1. If you apply for a change before the flight takes off, the change fee and the fare difference for the same physical class will be waived;

2. If you apply for a change after the flight takes off, the change fee will be waived, but a class ticket is required. price spread.

Applying for changes to flights after April 1, 2021 (inclusive) will be processed according to the original ticket usage conditions.

If you have not yet determined a new travel time, it is recommended that you contact the original place of ticket issuance or China Southern Airlines customer service to cancel your flight reservation before the flight takes off, and then go through the flight change procedures after the new travel date is determined.

Refund rules:

Applying for a refund starting from January 5, 2021 (inclusive):

1. If you cancel your seat before the flight takes off, you can cancel it on the ticket Within the validity period, return to the original place and channel of ticket issuance or contact China Southern Airlines for free refund procedures.

2. If you submit a refund application after the flight takes off, it will be processed according to the original ticket usage conditions. If a ticket is changed according to the above change regulations and then a refund application is submitted, it will be handled according to the original ticket use conditions

(3) Changes in the itinerary and endorsement are not allowed for tickets applicable to the rules of this announcement

China International Airline-Beijing Route

Ticket purchase time: If you apply for ticket change or refund after 0:00 on December 14, 2020 (inclusive), you must purchase or exchange it before January 4, 2021 (inclusive) Domestic tickets starting with 999 (including mileage award tickets)

Trip time: December 14, 2020 (inclusive) to February 28, 2021 (inclusive)

Applicable routes: Domestic flights in and out of Beijing

Refund and change rules

(1) Change of flight

During the validity period of the ticket, you can change the flight once for free. If you change to a flight before March 31, 2021 (inclusive), the change fee, sub-class fare difference and off-peak season fare difference will be waived. Changing flights again or to flights after April 1, 2021 (inclusive) must be handled in accordance with the ticket usage conditions

If you have not determined the new travel time, it is recommended that you cancel the flight before departure Make a reservation, and then go through the ticket change procedures after confirming the new travel date

(2) Refund

Within the validity period of the ticket, you can apply for a refund for the unused segments of the ticket, free of charge Refund handling fee. If you apply for a refund for a ticket that has been changed according to the above principles, you must apply for a refund according to the ticket use conditions

(3) Change of route or change of carrier

If you need to change the route or change of carrier, It is recommended that you refund the original ticket and then buy a new one

During the epidemic, air tickets are completely refundable, especially for flights to medium- and high-risk areas.

1. Generally, a refund fee of no more than 10% will be charged for tickets 24 hours before departure, a 10% refund fee for tickets within 22 hours and 2 hours before departure, and a 20% refund fee for tickets within 2 hours before departure. , please refer to the airline’s refund details for other regulations.

2. Refunds can only be made to the place where the ticket was originally issued. If the customer did not purchase the ticket at this ticketing point, we can only cancel the seat for the customer and write on the last page of the ticket where the customer is. time to apply for a refund and stamp the official seal at the same time. If there is a flight delay official stamp stamped by the airport on the back of the ticket, the ticket will be fully refunded without any fees.

3. If the name is entered incorrectly, it is a homonym error, and other times and flight segments remain unchanged, you can apply for a full refund from the airline and attach the re-issued white coupon to the refunded ticket. Note If the homophone of Ming is entered incorrectly, the application will be cancelled.

Legal basis:

"China Civil Aviation Domestic Transport Rules for Passengers and Luggage" Article 23 Flight cancellation, advance, delay, change of route or inability of the carrier to provide originally scheduled seats If the passenger requests a refund, the departure station shall refund the entire ticket price, and the stopping place shall refund the entire ticket price for the unused segments, without charging a refund fee.