(2) For medical disputes caused by charges, we first respect and welcome patients and their families to raise questions, because such disputes are mostly caused by patients and their families' ignorance of charging standards and related medical knowledge. Then, together with the patients or their families, carefully check the charging standards promulgated by the higher price and health administrative organs to make them understand and reach an understanding.
(3) For those who suffer from medical accidents, patiently explain the unpredictability and irresistible characteristics of accidents in the medical process, as well as the policies and regulations formulated by the superior medical authorities, calm and rational, and eliminate the ideological doubts and misunderstandings of patients or their families. On the basis of reaching a * * * understanding, the dental clinic will give appropriate fee reduction, financial assistance or certain compensation to those who suffer from medical accidents or have special economic difficulties from the humanitarian spirit.
(4) For disputes caused by patients' high psychological expectations and unreasonable troubles, we should first adopt persuasion methods, do ideological work sincerely and patiently, and at the same time take the initiative to get in touch with patients' relatives and unit leaders in time to gain their understanding and support. In the case that patients make trouble without reason, we resolutely take up legal weapons and seek the protection of public security and judicial organs.
Legal basis: Regulations on Handling Medical Accidents
Article 46 Civil liability disputes such as medical malpractice compensation can be resolved through consultation between doctors and patients. Unwilling to negotiate or if negotiation fails, the parties may apply to the administrative department of health for mediation, or directly bring a civil lawsuit to the people's court.
Article 47 If both parties settle civil liability disputes such as medical malpractice compensation through consultation, they shall reach an agreement. The agreement shall specify the basic information of both parties, the cause of the medical accident, the level of medical accident recognized by both parties and the amount of compensation determined through consultation, and shall be signed by both parties.
Forty-eighth has been identified as a medical accident, the administrative department of health at the request of both parties to the dispute of medical accident, medical accident compensation mediation. Mediation should follow the principle of voluntariness of both parties, and the amount of compensation should be calculated in accordance with the provisions of these regulations. If the two parties reach an agreement on the amount of compensation through mediation, a mediation agreement shall be made and both parties shall perform it; If mediation fails or one party reneges after reaching an agreement through mediation, the health administrative department will no longer mediate.