See the after-sales service book for details.

After-sales service refers to an important part of modern automobile maintenance enterprise services.

First: Organize customer information including customer name , address, phone number, date of repair or visit

Model, number, type, maintenance cycle, next maintenance period, etc. of the vehicle to be repaired, etc., create a customer file.

Chapter 2: Research customer needs based on customer profile information,

find out the next service content, notify customers of scheduled maintenance, inform customers of our company's preferential activities, notify customers of free maintenance, etc.

< p>Third: Make phone calls with customers, carry out tracking services, inquire about customers’ car usage, ask customers if they have any new service requirements, introduce the company’s new service content, visit customers, etc.