If this problem occurs, I suggest you try the following:

(1) Please turn off the pop-up blocking functions of IE pop-up blockers and third-party blockers and try again.

(2) Please read the certificate information through the certificate tool software to determine whether the certificate driver is installed successfully. If the driver has been successfully installed and the certificate information can be read through the driver, please confirm that you are using IE browser, and check whether there is the certificate information of the issuer of Personal ICBC CA in IE through IE”- Tools-Internet Options-Content-Certificate. If there is no such certificate information (if the certificate information can be read through IE, this situation will still happen. )

According to brand differentiation, please refer to the following methods:

Hua Hong II: Open Hua Hong II-Your Management Tools-Certificates, enter the certificate password, and select Install/Register below. If Install/Register is grayed out, you can select Uninstall/Logout first, and then select Install/Register.

(3) If your operating system is VISTA, it is recommended that you use the right mouse button to select "Run with administrator rights" on the desktop, and then operate in the newly opened window.

(4) Please download and install the control program again:

Log in to the ICBC portal and click "Install" under "Personal Online Banking Login". After entering the next page, download and install the control program.

(5) If this problem still occurs after the above method is adopted, it is suggested that you try to replace your computer or bring your U shield, registration card and valid certificate to the certificate agency of ICBC to check whether the certificate hardware is normal (if it is in a different place, you need to add a local card as a registration card to carry out certificate-related business operations).

Tip: If the outlets have operational conditions, it is recommended that you use U shield at outlets as much as possible to ensure that you can use U shield for various transactions on personal computers in the future.