The services that can be handled include: self-service card opening, electronic banking signing, bank card account loss report, password reset, transfer and remittance, credit card application, etc.

The Agricultural Bank of China Super Counter currently handles most bank card non-cash businesses, including self-service card opening, electronic banking signing, bank card account loss report, password reset, transfer and remittance, and credit card application. wait.

Individual card opening and electronic banking contract signing business, which originally took 10-15 minutes to process at the counter, only takes about 3-4 minutes at the super counter, which increases the efficiency by at least three times; transfers and remittances are handled at the super counter There is no need to fill out a form, which greatly saves customer service time.

The super counter breaks the traditional banking business processing process. Through the integration of hardware equipment and software systems, it adopts a new business processing model of "on-site guidance in the lobby, independent processing by customers, and professional review in the background" to achieve The rapid processing of non-cash business for most individual customers has completely changed the current situation of bank counter business processes that require many forms, many signatures, and cumbersome processes.

Extended information:

The "Super Counter" of the Agricultural Bank of China has been installed in 6 branches of Shenzhen, Beijing, Jiangsu, Hubei, Shandong and Guangdong. More than 230 Agricultural Bank of China Beijing Branch currently has a single " The average daily business volume of "super counters" has reached 500 transactions, far exceeding the average daily business processing volume of one teller in the past. Shenzhen Branch currently has more than 130 outlets with "super counters". According to statistics, half of the counters have been diverted Business volume. Home site application.

The advent of super counters will greatly improve the business processing efficiency of banks, and will profoundly affect and change the operating model of the banking industry and the functional positioning of branches, and promote the transformation of branches from transaction processing to service and marketing transformation. Agricultural Bank of China will speed up the promotion and application of "super counters", optimize and improve functions, improve customer service levels, and strive to cover 20,000 branches next year.

People's Daily Online - Agricultural Bank of China Zhejiang Zhuji Branch's super counters are fully covered to improve service capabilities