Bank Counter

Dialogue 1 Greetings and Self-introduction Dialogue 2 Making Inquiries and Answering Questions Dialogue 3 Giving Suggestions and Making Explanations Dialogue 4 Expressing Tnanks and Making Apologies Dialogue 5 Saying Goodbye Dialogue 6 Dealing with Complaints Dialogue 7 Potential VIP Customer Exploring and guiding high-quality customers Dialogue 8 Maintaining the Relationship with VIP Customers Marketing and maintaining high-quality customers Dialogue 9 Advising Customers Correcting and guiding customers Dialogue 10 Transfer Service Part Ⅱ Savings and Loans Dialogue 1 Opening Accounts and Depositing(I) Dialogue 2 Opening Accounts and Depositing(II) Dialogue 3 Opening Accounts and Depositing(111) Opening an account(111) 3) Dialogue 4 Opening Accounts and Depositing(IV) Dialogue 5 Opening Accounts and Depositing(V) Dialogue 6 Withdrawing and Closing Accounts(I) Dialogue 7 Withdrawing and Closing Accounts (Ⅱ) Withdrawing and Closing Accounts (II) Dialogue 8 Withdrawing and Closing Accounts Oil) Withdrawing and Closing Accounts (III) Dialogue 9 Withdrawing and Closing Accounts (IV) Dialogue 10 Withdrawing and Closing Accounts (V) Withdrawal and account cancellation (V) Dialogue 11 Reporting a Lost Passbook (Certificate) (I) Dialogue 12 Reporting a Lost Passbook (Certificate) (II) Reporting loss (II) Dialogue 13 Inquiry of Account Balance Dialogue 14 Confiscating Counterfeit Notes Dialogue 15 Reception Hall Service(I) Hall reception

Dialogue (1) Dialogue 16 Reception Hall Service (Ⅱ) Hall Reception Dialogue (2) Dialogue 17 Auto Loan Auto Loan Dialogue 18 Housing Mortgage Loan Housing Mortgage Loan Dialogue 19 Interest Rate Adjustment Interest Rate Adjustment Dialogue 20 Foreign Exchange Loan Foreign Exchange Loan Dialogue 21 Application for Loans of Working Capital Dialogue 22 Policy Inquiry-Entrustment Loan Policy Inquiry-Entrustment Loan Dialogue 23 Open an Account for Stock Trading Dialogue 24 Investment Fund Part HI Money Exchange and Foreign Remittances Dialogue 1 Inquiry about Exchange Rate Dialogue 2 Money Exchange Dialogue 3 Handling Reconversions Dialogue 4 Outward Remittances Dialogue 5 Inward Remittances Dialogue 6 Collection of Bills Dialogue 7 Taking Money Abroad Dialogue 8 Transfer Foreign Currencies Dialogue 9 Exchanging RMB for Purchasing House Dialogue 10 Exchanging Foreign Currency for Studying Abroad Dialogue II Buying Traveler's Check Part IV Bank Cards, Phone-banking, E- banking and Other Services Credit cards, telephone banking, online banking and other services Dialogue 1 Application for Credit Cards (I) Dialogue 2 Application for Credit Cards (II) Dialogue 3 Cashing with a Foreign Credit Card Foreign Card Cash Withdrawal