Many people who do foreign trade have this kind of experience, and send a lot of emails to foreign customers, but they all seem to be "sinking into the sea." Most salesmen will be full of questions: "Why don't they reply to my emails?" "Is it because the email I wrote is too long? Too short? Or is my English level not good enough? " When customers don't reply to emails, the confidence of salespeople is generally seriously damaged. Therefore, as a salesperson, a good attitude is very important.

As for the reasons why customers don't reply to emails, the focus is on customers who don't reply to emails.

If we know the customer's name and email address and send an email, people may not pay attention to us. But you can use SKYPE to search. Namely:

1. Enter the customer's name to search, and then inquire about the country where the customer I contacted is located in detail.

2. Enter the customer's email address-under normal circumstances, the customer's email address is applied with the company name, so the probability of this search method will be higher.

3 After searching for accurate information, add them. I will be asked to introduce myself in the request, so I will probably write who I am, which company I work for, and what are the main products of the company, and give a brief introduction. For example, "This is Lydia from ××× (company name)". What products did you make during the introduction? But in that case, we can only take a chance. Some customers may not be on SKYPE for a long time, so they can't contact him further on SKYPE through your request.

After they added your SKYPE, you just asked, "Did you get my email on XXX?" If the other party says no, please confirm with him whether the email address is correct and then send it to him. If necessary, call the customer with SKYPE-in this way, the call is free and the phone conversation can deepen his impression of me. Hehe, some customers will call you to say hello, and then you will take the opportunity to talk about your company's products, so that he can make an inquiry for you. If you know the price, you can quote him immediately; If you can't tell him right away, you can say, "I'm afraid I can't give you an answer right away today, but I'll give you an answer as soon as possible tomorrow." This not only shows that you have paid attention to his problems, but also does not delay things!

As long as the customer is willing to add you as a friend, then you will have a chance to chat with him further. This opportunity is even greater.

Of course, this method can only be for your reference! If the customer fails to pass your request, then in addition to secretly praying that one day he will go online, see your request, and then be merciful and add you. In online foreign trade business, the most common situation that foreign trade personnel may encounter is that customers don't reply, but this is normal in today's buyer's market, but if we can improve our contact information, the reply rate will increase a lot:

1. The title is eye-catching and straightforward. The title of the email can only be the name of the product that the customer wants to buy, without any other unnecessary language, so that the possibility of the customer opening your email will be greatly improved;

2. The opening remarks should be concise and reduce the pleasantries. Explain that you are a professional and experienced businessman, which can make customers have a distance of trust immediately, but too much greeting to businessmen will be counterproductive;

3. Introduce yourself and focus only on the key points. Time is money, so don't introduce yourself more than two sentences. Customers will not be interested in your information, and focusing on self-introduction will create a confident and professional impression in the eyes of customers, which is very important for you.

4. Cut to the chase and make a serious quotation. Customers are most concerned about the quality and price of products, so after a short start, you will start to quote to prove your professionalism and sincerity. Moreover, it also shows that both sides don't want to waste time, just want to do business; In the process of quotation, don't quote at will. In other words, your quotation should be firm, otherwise it will give people an unprofessional feeling and even reduce the trust. In addition, don't be afraid of incomplete customer specifications, don't quote, ask. You can report tentatively, for example, report the specifications similar to those described by customers, and customers who do not meet the requirements will send detailed specifications.

5. Pay attention to details to prevent isolation. Contact the customer. If the customer doesn't ask for pictures when inquiring again, don't attach pictures to avoid being deleted or intercepted by foreign anti-spam software. In addition, it is best to send it through foreign mail servers such as hotmail to avoid being isolated by foreign firewalls.

In a word, to be clear about your purpose-the final transaction, all actions and details should be carried out around this purpose. Sincerity and conciseness are not only liked by foreign investors, but also shorten the trading cycle. Why not? Please see the following suggestions for the problem that guests don't reply to emails: 1. First of all, confirm whether the content of each email is completely replied, whether it is answered according to the requirements of the guests, and whether it is answered in time. Whether the transmission was successful. Usually, you can set a receipt for a company mailbox or a company mailbox. Or you can send two emails at the same time to ensure success. If you are afraid that the boss who uses his own private mailbox will be unhappy, you can reflect these to the leader and see his suggestions. 2. Sometimes the guest doesn't reply to the email in time, which may be because the guest is on a business trip or the guest has gone on a trip. Or other personal reasons, it is normal not to inform and reply in time. Don't worry, keep sending emails regularly. If the customer really needs the product, he will contact again later. Not every customer's inquiry is about buying. Before meeting the guest's email, analyze and evaluate the content of the guest's inquiry. Many guests mostly want samples, or colleagues want information, or their own related technicians want technical information. They may rarely reply to these emails, even after achieving the relevant purpose. 4. Pay more attention to improving the professionalism of your emails, classify guest emails, and insist on contacting some target guests. You have only been doing it for half a month. In fact, it is normal for 1-6 months to receive the first order. Don't deny your efforts. Keep in touch. Provide more professional knowledge about products, and it will get better gradually. 6. If you encounter these problems at ordinary times, you can also communicate with relevant colleagues or leaders through feedback, and you can also gain a lot. After all, they are experienced. 7. Check your email system, right? You must ensure that each reply message has been successfully sent. The insurance method is to send it again with another mailbox. By the way, ask him if he received your email. 8. Respond to emails in time. For foreign customers who don't reply in time, it's best to reply at the same time as he sends an email. At this time, the other party is likely to be at work. 9. There is another reason why guests are late. They may be waiting for further confirmation from the target customers. It takes time to confirm, so don't worry. Keep in touch regularly, especially tell each other about our new product development, and look forward to our cooperation. 10. There is another reason why the guest didn't reply. Maybe he also asked other suppliers, or their quotations made him feel more acceptable. If this is the case after your test, you can accept the unique selling points of your product, such as high quality and delivery time.