Why can’t the social security card be used? What should I do?

There are generally four reasons why the social security card cannot be used: arrears, wrong password, card damage, and medical institution settlement system failure.

1. Failure to pay in time or in arrears

Reasons: Social insurance premiums should be paid in full every month. Overdue payment or insufficient account balance will affect normal medical reimbursement.

What to do: Each enterprise, institution or company should check at the beginning of each month whether the unit account is sufficient to pay the social security fee for this month; for urban and rural residents participating in the insurance, the community (neighborhood committee) will handle the deduction.

2. Incorrect password

Reason: When using social security card settlement in medical institutions, you must first enter the social security card password. If you cannot enter the correct password, you will not be able to use the social security card for reimbursement.

What to do: You can enter the social security card password up to ten times. If you enter the wrong password ten times, you will need to go to the card-issuing bank to unlock the password.

3. Card damage

Cause: In a few cases, the social security card is damaged due to improper storage or other reasons, which will affect the use of the card for medical reimbursement.

What to do: Please avoid folding or scratching the surface of the card and store it properly. If you accidentally damage your social security card, you can go to the card-issuing bank with your valid ID to apply for a replacement card.

4. Medical institution settlement system failure

Reason: In rare cases, the hospital settlement terminal may malfunction, resulting in the inability to handle on-site reimbursement settlement.

What to do: Please ask the insured person to indicate the reason why on-site settlement was not done on the back of the invoice for hospital charges, stamp it with the hospital seal and bring it back to the Social Security Bureau window for reimbursement settlement~

5 .Other reasons

If you are unable to use your social security card for reimbursement due to other unknown reasons, please contact the city’s social security agencies as soon as possible or call 12333 for consultation.

How to use social security card? Tips for using social security card

1. Please take the initiative to show your social security card when reimbursing for daily medical treatment.

2. The social security card has both a medical insurance account and a financial account. The two accounts need to be set up with separate passwords. Please remember the passwords separately.

3. If you are normally insured but have not received a new social security card, please contact your employer as soon as possible or go directly to the Social Security Bureau window to inquire.

Consultation on the use of social security cards

What should I do if I haven’t received social security for my child for a long time?

I applied for social security for my child in December last year and completed it. Everything has been going on since then, but there is still no news. It is almost June, and the medical insurance card has not been applied for yet. The medical premiums for the past six months have been completely in vain. How long does it take to apply for a child's social security card? The half-year delay in applying for a medical insurance card is considered the processing fee for the card?

Answer We calculate the processing time for the social security card from the time the insured person submits the " It will take 30 working days from the start of the "Social Security Card Application Registration Form" to complete the card production. This "Registration Form" needs to be signed by the insured person to verify that the personal information is completely correct before we start the card production process. After enrolling in the insurance, you should obtain this form from the insured unit or the social security department of the insured place as soon as possible, and submit it to the designated Complete the form and return it to the card making point within the time limit. If the insured person or the insured unit does not come to collect the form, or the completed form is not returned to the social security department on time, we will not be able to start the card production process!

Ask if you have paid the money and do not have a social security card , so the money paid in these few months was in vain?

Answer: Even before getting the new card, all insurance participation records are recorded in our system. You can enjoy the benefits normally, and you don’t have to get the card before you are insured! New insured persons who have participated in social security, although they have not received a social security card, have been insured for two months and paid in full, starting from the third You can enjoy medical-related benefits starting from 1 month.

Are there any handling fees for applying for a social security card?

Answer: There will be no handling fee for applying for a new social security card for the first time. If you accidentally lose your card and apply for a replacement, please contact the corresponding bank. A card production fee will be charged.