1. Purpose

This specification is formulated to standardize and standardize the maintenance of security alarm linkage control system equipment, improve the professional level of maintenance work and meet the requirements of users.

2. Scope of application

Maintenance of security engineering projects undertaken by the company.

3. Responsibilities

The maintenance of security engineering shall be undertaken by the technical department of the company, and other departments shall cooperate and coordinate.

4. working procedures

4.1 basic requirements for maintenance staff.

4.1.1 The technical department and the human resources department of the company should do a good job in building the team of maintenance personnel, so as to ensure that the maintenance personnel have corresponding professional knowledge, technical level, rich practical experience in maintenance, strong professionalism and sense of responsibility.

4.1.2 maintenance work should establish the idea of quality first, customer first and customer service, and consciously safeguard the company's good image among customers.

4.1.3 the maintenance staff should be familiar with and clear about the main contents (maintenance scope, responsibilities, specific requirements, etc.) of the relevant maintenance contracts, and carry out the maintenance work according to the Operation Instruction for Maintenance of Security Engineering.

4.1.4 in maintenance work, after troubleshooting, routine inspection and handling of problems, the Registration Form for Maintenance of Security Engineering should be filled in, and the signature and seal procedures should be implemented.

4.1.5 the maintenance staff shall submit a written maintenance report every quarter, reflecting the system operation and maintenance of each customer in detail.

4.2 patrol inspection and troubleshooting work

4.2.1 the technical department shall formulate a maintenance work cycle table according to the requirements of the maintenance contract and the company's system, and the maintenance staff shall carry out specific maintenance work according to the maintenance work cycle table.

4.2.2 inspect the customer's system regularly according to the specific situation of maintenance project (scale, complexity, importance, etc.) to understand the running state of the system and solve the existing problems.

4.2.4 Take measures of division of responsibilities for the maintenance of key projects; And fill in the Security Engineering Maintenance Inspection Record Form; During holidays and holidays, when customers have important meetings and related activities, they should be specially arranged to be on duty, and at the same time, make emergency preparations, and arrange special personnel to be on duty at the scene when necessary to ensure the normal operation of the system.

4.2.5 troubleshooting time requirement: from the time of receiving the customer's notice, generally, you will arrive at the scene within 2. hours within the first ring road; Within the second ring road, arrive at the scene in 3. hours; Outside the second ring road and within the third ring road, arrive at the scene within 4 hours; The neighboring cities and counties outside the urban area rushed to the scene within 6 hours; Farther cities, counties and provinces will arrive at the time agreed in the contract.

4.2.6 training: during the delivery and maintenance period of the security automatic alarm linkage control system, various forms of operation and use training are arranged, so as to ensure that the relevant personnel of customers can correctly operate and use the system equipment and give full play to the security alarm linkage control function of the system equipment.

4.3 system inspection

4.3.1 monthly inspection: the customer's security alarm linkage system equipment is tested once a month on schedule. Testing should focus on the following aspects:

front-end equipment operation. Comprise an intrusion detector, a camera, a lens, a tripod head, a decoder and the like.

(2) pipeline conditions. Including pipeline quality, lightning protection and grounding conditions, shielding conditions, line joint quality, etc.

(3) Operation status of central control equipment. Comprises a matrix switching host, an alarm host, a monitor, image processing and recording equipment, power supply equipment, playback definition and the like.

(4) system functions, technical indicators and operation of the system.

maintenance personnel should carry out inspection point by point, station by station and item by item around the above four aspects, make records during border inspection, and eliminate the faults found.

4.3.2 the process of maintenance work shall be in accordance with the flow chart of maintenance work of security engineering.

4.4 customer information feedback and continuous improvement work

4.4.1 Establish customer feedback channels to collect hopes, requirements and opinions on maintenance work.

4.4.2 establish a maintenance contact card, and provide the contact telephone number and paging of the person in charge of relevant departments and maintenance staff of the company to ensure smooth contact with customers and timely and effective maintenance work.

4.4.3 Send the Inquiry Form for Customer's Opinions on Maintenance of Security Engineering to customers every six months to one year to collect opinions, requirements and comments on maintenance.

4.4.4 Make a statistical analysis of customer satisfaction every maintenance year, and submit a written report

4.4.5 Correct the maintenance work plan and method in time, correct the shortcomings of maintenance work, respond to customers' opinions and requirements, and improve the quality and service level of maintenance work.

4.4.6 before and after the training, please ask customers to fill in the Training Registration Form for the Use of Security Automatic Alarm Linkage Control System, solicit customers' requirements and opinions on the training, and improve and improve the quality of the training.

4.5 The specific implementation of other

4.5.1 maintenance work shall be carried out by projects according to this specification and the maintenance contract requirements of different projects. For key projects, it is necessary to formulate individual maintenance plans.

4.5.2 in the process of implementing this specification, some problems should be fed back, studied and summarized in time, so as to modify and enrich this system in time.