English language operators in the workplace. Originally used in travel companies, this position is called planning and scheduling. Planning and scheduling are the combination of planning and scheduling. It is a job category in travel agencies that specially arranges reception plans, counts relevant information, undertakes tourism service procurement and dispatches related business related to reception for tour groups and individual travelers. Dispatching is the general dispatch, commander-in-chief and general design of the travel agency to complete the ground connection and implement the package tour plan. It can be said that "everything is under control" has strong professionalism, autonomy and flexibility, rather than a simple and repetitive technical labor.

Workflow I. Quotation

Arrange the route according to the other party's inquiry and provide the corresponding price information (quotation) with the quotation.

Second, plan to log in.

After receiving the written advance notice plan from the tour agency, record the number of tour groups, number of people, nationality, arrival/departure time of planes (cars) and other related information in the team dynamic table of the month. In case of oral notice from the other party, we must ask the other party to reissue the plan in writing, or affix the special seal of the other party's business on our confirmation letter and sign it by the manager as confirmation.

Third, prepare the team dynamic table.

Make a reception plan, and register the number of people, the number of escorts, the arrival and departure flights (cars), the time, hotels, restaurants, scenic spots, local travel agencies, the time and place of picking up the group one by one in the team dynamic table.

Fourth, plan to send.

Send the suggestions to all relevant units and implement them one by one.

1. housing: according to the number and requirements of the team, fax the reservation plan to the agreement hotel or the designated hotel and ask the other party to confirm it in writing. If there is any change in the number of people, please "change" it in time and fax it to the agreed hotel or the designated hotel for written confirmation; If the hotel can't receive it, it should inform the tour group in time and transfer to the same hotel after approval.

2. Car use: arrange car use according to the number of people and requirements, fax the car booking plan to the agreed team and ask the other party for written confirmation. If there is any change, make the change in time, fax it to the agreement group and ask the other party for written confirmation.

3. Dining: According to the number and requirements of the team, send the reservation plan to the restaurant by fax or telephone. If there is any change, make it in time, fax it to the appointed restaurant and ask the other party to confirm it in writing.

4. Ground agency: Fax the team reception notice to the appointed ground agency and ask the other party for written confirmation. If there is any change, make the change in time, fax it to the appointed institution, and ask the other party for written confirmation.

5. Return transportation: carefully implement and check the plan, issue a booking notice to the ticket seller, indicating the group number, number of people, flight (train number), ticket use time, ticket type and ticket quantity, which shall be signed by the agent. If there is any change, inform the ticketing staff in time.

Verb (short for verb) confirms intention.

After the implementation is completed one by one (or at the same time), prepare the reception confirmation, affix the confirmation stamp and fax it to the tour group to confirm receipt.

Budgeting estimate of intransitive verbs

Prepare the team's budget evaluation form. Indicate the pay-as-you-go fees and purposes. Send it to the finance manager for review, fill in the loan slip, submit it to the department manager for review and signature together with the budget slip, and submit it to the general manager for signature, and then go to the finance department to get the loan with the budget slip, reception plan and loan slip.

Seven, issued a plan

Prepare the reception plan and its attachments. The dispatcher signs and affixes the special seal for team planning. Inform the tour guide to collect the planning and accessories. Attachments include: list form, company statement with operation seal provided to the agreement unit, accompanying report filled out by tour guide, quality feedback form filled out by tourists (accompanying them all the way), cash to be paid in cash, etc. Tickets are counted face to face and signed by the tour guide.

VIII. Preparation for settlement

Fill in the company team statement, and affix the special seal for company finance after review. Fax the statement to the tour group for collection before the team arrives.

IX. Reimbursement

When the team trip stops, inform the tour guide to bring the reception plan, accompanying report, quality feedback sheet and original bill to the department dispatcher in time. The dispatcher specifically reviews the accompanying report filled out by the tour guide, and based on this, fills in the tour fee summary table and final statement, submits it to some managers for review and signature, then submits it to the finance department for review and signature, and then submits it to the finance department for review and signature, and then submits it to the finance department for reimbursement.

X. Account

Part of the money related to the group agreement unit will be recorded in the team expense schedule in time for verification.

Eleven, back to file

Clean up the original data of the group, and register and file the group data of this month at the end of each month for enquiry.