Legal analysis: No, this is a civil dispute. You can negotiate first, or bring a civil lawsuit if negotiation fails. If the returned box is empty and there is no goods, it is suggested that the modified package be inspected in front of the courier when it is received. If the package is empty, it will be rejected, and sign on the courier, writing that the package is out of stock! And refused to refund, and then stated the reasons for refusing to refund and return goods, and asked the courier company to issue a certificate to prove that the parcel was empty, and uploaded the certificate issued by the courier company.

Legal basis: Article 1 19 of the Civil Procedure Law. The prosecution must meet the following conditions:

(1) The plaintiff is a citizen, legal person and other organization that has a direct interest in the case;

(2) Having a clear defendant;

(3) Having specific requests, facts and reasons;

(4) It falls within the scope of civil litigation accepted by the people's court and is under the jurisdiction of the sued people's court.