Recently, a passenger on China Eastern Airlines flight MU5735 encountered many difficulties in the process of refund, which caused widespread concern. The passenger voiced on social media, telling the truth that it is difficult to refund the ticket and the customer service is not strong. Below, let's take a look at the story of this passenger and how to avoid similar problems.

Refund process

First of all, let's understand the basic process of refund. If you need to refund your ticket, you can go through the following steps:

Log in to the airline official website or APP and find the function of "Refund" or "Change".

Enter the order number, ID number and other information, and select the flight to return.

Fill in the refund reason and confirm the refund fee.

Wait for the airline to process the refund application and refund it to the original payment account.

The truth that refund is difficult and customer service is not strong.

However, passengers on China Eastern Airlines flight MU5735 encountered a series of problems in the process of refund. He claimed on social media that he encountered many difficulties in refunding the ticket, and the customer service was not strong, which led to the problem of refunding the ticket has not been solved.

Specifically, passengers encountered a system error when applying for a refund, which made it impossible to complete the refund application. He then contacted the customer service of China Eastern Airlines, but the customer service did not give a clear solution. Instead, he was asked to submit applications repeatedly, which wasted him a lot of time and energy.

In the end, the passenger can only speak through social media, which can attract the attention of China Eastern Airlines and finally solve the problem of refund. But his experience has also aroused widespread concern and discussion, and many people have said that they have encountered similar problems.

How to avoid the problems of difficult refund and poor customer service?

How can we avoid the problems of difficult refund and poor customer service? Here are some practical suggestions:

1. Know the refund policy in advance.

Before buying a plane ticket, you should know the airline's refund policy in advance. Different airlines may have different regulations, such as refund time and refund fee. If you know these rules in advance, you can avoid the difficulty of refund.

2. Refund through official channels.

When refunding a ticket, you should use the official channel of the airline to refund the ticket. For example, refunding tickets on China Eastern Airlines official website or APP can avoid some unnecessary problems.

3. Keep the ticket and order information.

Keep the ticket and order information when you refund the ticket. In this way, if you encounter the problem of refund, you can provide relevant information in time to avoid the failure of refund due to incomplete information.

4. Contact customer service in time

If you encounter problems with refund, you should contact customer service in time. But when contacting customer service, be patient and polite to avoid being affected by emotional excitement.