1. Performance of the problem

When you use iTunes 7 or later to restore or update your iPod, you may see a dialog box reporting "Unknown error occurred", with the error numbers 14 15, 14 17, 14 18,/.

solve

If you encounter these errors, please update iTunes to the latest version first. When you have the latest version of iTunes, try the following:

After disconnecting the iPod, please connect it again and try to restore it.

Restart the computer, and then try to restore the iPod.

Disable or enable the iPod as a disk, and then try to recover.

Try connecting the iPod to a different USB port, and then try to restore it.

Remove all third-party USB devices connected to the computer (do not remove the keyboard or mouse).

2. The performance of the problem

When you try to sync your iPod, change its settings, or restore it from iTunes, you may see one of the following error messages:

Failed to update the iPod named "Customer's iPod". An unknown error occurred (-50) "

"Unable to read or write to disk"

Unable to restore the iPod named "Customer's iPod". An unknown error occurred (14 18, 1429, 1430, 1436 or 1439). "

Solution 1

This phenomenon may be caused by the digital signature problem of Windows XP driver. Re-register multiple. The dll file mentioned below can solve this problem according to the following steps. However, before continuing, please try to use the latest version of iTunes to restore the iPod. . If you can't restore the iPod or the symptoms reappear, please perform the following steps:

Disconnect the iPod from the computer and close iTunes.

Highlight all the following lines of 10 starting with regsvr32, and then select Copy from the edit menu of your Web browser:

regsvr 32/softpub.dll

regsvr 32/wintrust.dll

regsvr 32/dssenh.dll

regsvr 32/rsaenh.dll

regsvr 32/gpkcsp.dll

regsvr 32/sccbase.dll

regsvr 32/slbcsp.dll

regsvr 32/mssip32.dll

regsvr 32/cryptdlg.dll

regsvr 32/initpki.dll

Follow the navigation to open Notepad:

Start > All Programs > Accessories > Notepad

In Notepad, choose Paste from the Edit menu. Note: Please make sure that the text displayed in Notepad is the same as that shown above.

From the File menu, select Save As.

Enter appleipod.bat in the file name: column and save the file to the desktop.

Close notepad and locate the appleipod.bat file. This file should appear on the desktop.

Double-click this file, and you will see a black window displayed on the screen for about 1 minute. Wait until the window disappears automatically and continue to the next step.

At this point, you can delete the appleipod.bat file.

Open iTunes and connect iPod.

When the iPod appears in iTunes, please restore the iPod and resynchronize your content.

Note: Because some malware may be logged off. Please make sure that you have updated your antivirus software to the latest status, and then scan the file thoroughly.

Solution 2

This symptom may also be caused by a software application that changes the appearance of Windows XP. Please try to delete or remove all installed third-party Windows OS skins, Windows themes or desktop tools to solve the iTunes error -50 problem when the iPod synchronizes with Windows XP.

If it still doesn't work, it is recommended to send it directly for repair, which may be a hardware problem.