The definition of logistics in the "Logistics Terminology" issued by our country in 2001 is:

The physical flow process of items from the supply place to the receiving place. According to actual needs, transportation, Basic functions such as storage, loading and unloading, transportation, packaging, circulation processing, distribution, and information processing are implemented organically.

Japan’s definition of logistics is:

Logistics refers to the realization of raw materials, semi-finished products, and finished products at the lowest cost through transportation, storage, and distribution in order to meet the needs of customers. and the entire process of planning, implementation and management of related information from the place of origin of the goods to the place of consumption of the goods.

The definition of logistics in the United States:

Logistics is the efficient (high efficiency, high effectiveness) of goods, services and related information between the source and the point of consumption in order to meet customer needs. The process of planning, implementing and controlling forward and reverse flow and storage. (Currently accepted internationally, 1. The process of filling in the consignment note (1) The consignment note must accurately fill in the origin, arrival site, name and phone number of the consignee and consignor, freight rate, payment collection, payment method, etc. and acceptance. The name of the clerk must be written clearly, in a standardized format, and the content must be complete. Capitalize the required items. (2) After filling in the consignment note, the cargo number must be written in a standardized and accurate manner; (3) Specific goods (such as precision instruments, fragile items). goods, glass, etc.), the words "Damage at your own risk" should be marked in the special declaration column of the consignment note, and signed by the shipper; (4) After the consignment note is issued, the stub copy shall be kept and the customer copy shall be handed over to the customer. The personal copy will be kept by the carrier as the basis for settlement; the personal copy accompanying the goods and the personal copy for delivery will be transferred to the arrival point by the carrier, and will be retained by the arrival station and handed over to the consignee respectively. (5) If the receipt payment method is selected, it will be accepted. The site must indicate relevant matters on the receipt (order number, time, payment method, shipper's information). (6) The shipping list and other attachments must be bound together with the cashier's consignment note in a timely manner. 2. Handover of goods. Process (1) Handover process for accepting goods 1. Carefully check the integrity of the packaging of the customer's goods. If the outer packaging is incomplete, the acceptance should be refused; if it is indeed necessary to accept goods with problems in the outer packaging and intact interior, this should be noted on the consignment note. "If the outer packaging is damaged, you are responsible for it", and it must be signed by the customer. 2. Carefully count and check the number of goods, and issue a consignment note according to the actual number of goods. If the shipper provides a goods list and the goods list is inconsistent with the goods, It can only be accepted after the consignor changes the quantity on the manifest to be consistent with the actual goods. 3. For valuables, the customer should require insurance or insured transportation. For goods that the customer requires insurance, the value of the goods should be checked and verified. It is a prohibited item. 4. Issue a "Cargo Consignment Note" as required. 5. Guide the loading and unloading personnel to place the goods in the designated area, and stack fragile items in a stable and orderly manner. Handle it with care and place it on the top floor. (2) Arrival cargo handover process 1. Verify the integrity of the carriage seals and make records. 2. Classify the cargo into the specified area and place it neatly; 3. Check the " "Arrival Handover List", "Consignment Note", and whether the goods are "three pairs"; register abnormal situations such as delivery but no goods or goods but no delivery, and ask the driver to verify and sign; at the same time, contact relevant parties in a timely manner to implement; (3) Cargo pick-up process 1. Inform the customer in a timely manner to pick up the goods with the ID card. 2. Check the consistency of the relevant information of the pick-up person and the customer on the waybill. 3. Check the cargo number and confirm that the packaging is intact. Collect freight and other charges in a timely and full amount according to the corresponding items and requirements of the consignment note. 5. Count the number of goods and hand them over to the customer. 6. The pick-up person signs the goods for transfer outside the advanced warehouse. 8. If the goods are not picked up within 3 days, the customer should be notified again; and the storage storage fee will be charged from the 4th day. If the goods are not picked up within 3 days and the pick-up time is still not specified, the customer should be Contact the consignor for return matters; if a return is required, go through the return procedures. 9. When handling a return, the consignor shall be charged for the round-trip freight; if the consignor fails to pay, the goods may be retained. 3. Loading operation process (1) Stacking before loading 1. Carefully check the destination of the goods and place them in zones to avoid mixing or misplacing the goods; 2. Stack heavy goods at the bottom and light goods at the top.

(2) Loading process 1. When receiving goods, large and heavy goods that get off at the last destination on the same line should be loaded directly into the truck and placed close to the front of the truck; 2. When loading, follow the principle of "heavy first, light first", The principle of "downloading, loading up" and "first down, then up" (that is, heavy goods are loaded first, light goods last; large items are placed below, small items are on top; those who arrive at the destination first get on the truck); 3 . When there are goods with different destinations on the same vehicle, use plastic film to isolate them or clearly mark them; 4. The loading height of the goods should be as consistent as possible before and after the goods are loaded on the vehicle; the goods on the same ticket should be packed together as much as possible. 5. The loaded goods must be consistent with the "Cargo Bill of Quantity" and the cargo consignment note to avoid misloading or missing loading. 6. Different types of goods, such as dry goods and wet goods, food and easily contaminated items, should not be mixed together; 7. Fragile goods, sharp iron tools, etc. must be placed scientifically and carefully to prevent breakage or puncture of other goods. 8. If the goods in the same direction are not all transported on the same day, the goods of the same ticket should be transported on the same day as much as possible. 9. After loading the goods, seal the carriage with a seal in time and record it on the goods handover list. 4. Cargo unloading process (1) After the truck arrives at the destination, the receiver shall confirm the name and number of items to be unloaded at this station based on the "Cargo Handover List" and "Consignment Note". (2) Carry out sequential unloading in accordance with the principles of giving priority to valuable goods, unloading light goods first, and unloading heavy goods last. (3) After all the goods are unloaded at this station, check them one by one with the "Cargo Handover List" and "Consignment Note"; after confirming that they are consistent, sign on the "Cargo Handover List". (4) If there are any abnormalities such as the order but not the goods or the goods but not the order, record it on the "Cargo Handover List" and ask the driver to sign for verification; at the same time, contact the relevant parties in a timely manner for implementation and resolution. (5) Goods from the same customer should be stacked in the same location, and large batches of goods should be placed near the exit to facilitate customers to pick up the goods. 5. Process of filling in and delivering the goods handover list (1) The "Cargo Waybill" should be made in triplicate. One copy should be kept at the originating site, one copy should be handed over to the carrier to accompany the goods, and the other copy should be brought by the carrier to the arrival site. site. (2) Classify the consignment note according to different destinations, then enter and print the "Cargo Handover List" in a standardized manner, and record in detail the consignment note number, name of the goods, name of the consignee, number of goods and payment method, carrier vehicle number, arrival site, etc. Content; (3) The carrier will sign for receipt on the "Cargo Handover List" after verifying the "three counterparts" of the goods, "Consignment Note" and "Cargo Handover List". 6. Return receipt operation process (1) Only contract customers can handle the "payment upon receipt" business. Otherwise, the loss caused thereby will be borne by the acceptor. (2) If the customer requires payment by "payment upon receipt", the consignor must provide a receipt; if a receipt cannot be provided, the "payment upon receipt" business will not be processed. For "pay upon receipt" business, it is necessary to indicate this when issuing the consignment note, and bind the customer's receipt form with the consignment note in three, four, or five copies, and send it to the destination with the goods; (3) Customers at the destination When picking up the goods, the customer must sign or seal the receipt as required while signing for the delivery record; (4) After the customer signs for the receipt, the receipt must be sealed in a document bag at the arrival station in a timely manner, and the receipt must be sealed in a document bag at the arrival station. Return receipts to the starting site on a daily basis; (5) The starting site must register the return receipts one by one and notify customers in a timely manner to collect receipts and settle accounts. 7. Operational procedures for collection of goods and advance payment of transfer fees (1) Operational procedures for advance payment of transfer fees. When transfer business occurs and advance payment of transfer fees is required, the transfer person must fill in the advance payment document for transfer fees as required; only after it has been signed by the main administrative leader of the unit, can the transfer fee be paid in advance. Advance payment. (2) Operational procedures for collecting payment on behalf of goods received and advance transfer fees 1. After the goods arrive at the destination, the goods should be "delivered upon payment" at the site, collect payment on collection and advance transfer fees in a timely and full amount, and submit them to the unit's finance 3 The starting site for remittance within days. 2. If the consignee does not agree to pay when picking up the goods, the consignor will not deliver the goods, and will report to the person in charge and contact the originating site and the shipper in a timely manner; if the goods need to be returned to the shipper, the freight and service fees will be borne by The shipper is responsible. 3. If the customer cancels payment collection, the consignor must submit the original written materials for cancellation of payment collection to the starting site, and the starting site must fax the materials to the arrival point for confirmation; otherwise, the resulting losses will be borne by the person responsible bear. (3) Reconciliation process 1. Arrival at the site (1) According to the relevant records accompanying the consignment note, timely fill in the "Details of Collection Payments" and "Details of Advance Payments". (2) According to the relevant records of the consignment note, collect the payment for goods received and advance expenses in a timely and full amount, and remit them to the account of the acceptance site.

(3) Fill out the "Statement of Collection of Payments and Advance Payments" (hereinafter referred to as the statement) as required, and send the statement and a copy of the bank deposit receipt to the acceptance site in a timely manner for the other party to check and verify. (4) Comprehensively review the payment collection and advance fees once a week, and immediately make up for the money that was not collected and remitted to the other party's site in time. All must be recovered and returned to the acceptance site. 2. Acceptance site (1) The acceptance unit shall promptly fill in the "Details of Payment for Collection" and "Details of Advance Payments" based on the relevant records of the consignment note stub. (2) After receiving the copy of the statement and bank deposit receipt arriving at the site, the acceptance unit will first verify whether the deposit listed on the bank receipt has arrived, and then check the details listed in the "Details of Collection of Payments and Advance Payments" in the statement The date of occurrence, consignment number, collection or advance payment amount and other items of each transaction are compared and verified one by one. (3) If verified, record it in the "Actual Received" column of the "Details of Payments Collected" and "Details of Advance Payments". At the same time, stamp "Approved" on the statement. If there is no seal for the time being, write "Approved" with a pen. (4) If it cannot be verified or if there is any doubt, please contact the arrival station in time and implement the solution. (5) Clean up the collection of goods and advance expenses every week. For those who arrived at the site last week and failed to collect them in time, fill in the "Collection of Payments and Advances" to collect them, and implement and collect them in place. 3. Each unit will conduct a comprehensive statistics and cleanup of payment collection and advance expenses every month.