Let's talk about how to report the loss of the customer service phone and stop paying. Generally, the bank card is suddenly lost, and it is most convenient and quick to call to report the loss in an emergency. Telephone loss reporting is divided into self-service loss reporting and manual service loss reporting. Among them, self-service loss reporting must enter a complete card number, which is obviously not acceptable and can only be served manually. The account manager at the desk will ask you your name, card number, ID number, deposit balance and telephone number reserved at that time. When you can't tell the complete card number at all or forget the card number, you should confirm it mainly according to the other four elements, and report the loss and stop paying. This is the case where you only have one card. If there are more than one bank card, you should confirm which card to report the loss according to the customer service prompt and the card opening time and bank.
Self-service loss reporting can also be handled through online banking and mobile banking, and then the card can be reissued at the counter. For example, report the loss of mobile banking, click the App to enter my account, select the icon in the upper right corner, and there are many extended functions. One of them is the loss reporting of debit cards. The interface will display and list all your bank cards. After selecting the loss reporting card, it is very convenient to enter the password to complete the loss reporting procedure.
Report the loss at the counter and reissue the card at the same time. Many banks have opened the business of reporting the loss at that time and replacing the card at that time. There is no need to report the loss first and then wait for a few days to reissue the card, which is very troublesome. There are two procedures, first report the loss, and then reissue the card. Of course, if you don't know the card number, the teller will find out all the bank accounts under your name according to your ID card and choose them for you to confirm. In addition to the above five elements, combined with the time and place of card opening (as can be seen from the card number), you should easily find the card you need to report the loss. Of course, you need to report the loss in writing first, and then go through the formalities of replacing the card. There are many procedures and time-consuming.
Recommend another method to directly report the loss and reissue the card without filling in any formalities. This is a super counter service launched by many big banks. This machine is arranged in the lobby and can be operated independently by the lobby manager. After reading the ID card, the machine interface will immediately display all your account information. You only need to click OK to report the loss and reissue the card at the same time. In a few minutes, you will have your own new card, and you don't need to fill in the information, just take a photo and sign it, which is very convenient and fast.
Special note: After the loss is reported by telephone or at the counter, your account will immediately be in the state of stop payment protection, that is, funds can only be entered and cannot be withdrawn, even if the old card is found, unless the loss reporting procedures are handled again. When someone steals the brush, the ATM will display the invalid card.
If you report the loss and replace the card, the card number will change and the balance will be transferred to the new card. However, if you have foreign trade funds, you must inform the other party of the new card number in advance, otherwise you can't transfer money because the old card has been invalidated. Ok, that's all for today.