If you don't receive the package, you should contact the logistics immediately. If communication fails, you should complain immediately and deal with it in a short time.
The role of photo signature:
1, the photo sign-in realizes instant upload, which greatly improves the speed and efficiency of delivery information entry;
2. Shipment information uploaded in the form of pictures is generally not easy to be retrieved, which is also an improvement in protecting consumers' personal privacy;
3. The photo tag basically eliminates the fake tag. Once there is a problem and a complaint is triggered, the photos taken are also the best evidence, which is convenient for verification and accountability;
Extended data:
It is clearly stipulated in the national standard of express delivery service that the delivery forms should mainly include three forms: face-to-face delivery by name and address, self-delivery by users or negotiation with users. Express delivery service agencies should provide free delivery for express mail at least twice.
When the express mail is delivered to the recipient, the recipient shall inform him in person to receive and send the express mail. If the recipient can't sign in person, with the permission of the recipient (sender), someone else can sign for it. When collecting, the collector shall verify the identity of the collector and inform the collector of the collection responsibility.
References:
Netease-Has your courier been "photographed and signed for"?