1. When you see the guest checking in, ask the guest for payment method when checking in at the front desk.

2. Collect guests’ deposits or credit cards.

3. Issue a deposit receipt and give the red one to the guest for safekeeping.

4. Attach the remaining two copies of the receipt to the deposit or cardboard, clip it with a paper clip, and place it in the cashier drawer for safekeeping.

5. If the customer gives you a washed card, it is best to copy the credit card number on the receipt. After washing the card, you should write the card number in small letters outside the green line on the cover of the card. Room number to avoid confusion while busy.

6. Obtain authorization or check the stop payment list according to normal procedures.

7. Hand over the room transfer bill from the reception desk, put it into the sleeve and put it into the corresponding account column.

8. If the guest is exempt from deposit, the guest should be asked to sign the bill for approval when checking in.

9. If the guest room account belongs to another room account, the paragraph must be signed and approved by the owner of the other room to be effective. The two rooms must be marked with "Enter ×× room" and "Pay ×× room" respectively. '.

10. Deposits other than reserve funds must be handed over to the manager before the end of each shift and placed in a safe for safekeeping. The specific method is to require the front desk cashier to leave a green coupon in the drawer and put the white slip Give the cash to the manager. The jammed paper does not need to be handed over for safekeeping. The green and white alliances are kept in the drawer together with the jammed paper.

Extended information:

If the guest swipes a card, it is best to copy the credit card number on the receipt. After swiping the card, it should be written in small letters outside the green line on the cover of the card paper. Enter the room number to which this card belongs to avoid confusion while busy. Obtain the authorization or check the stop payment list according to normal procedures, hand over the room transfer bill from the reception desk, put it into the envelope and put it in the corresponding account column.

If the guest is exempt from deposit, the guest should be asked to sign on the bill for approval when checking in. If the guest's room account belongs to another room's account, it will only take effect after obtaining the signature of the owner of the other room. The two rooms must be clearly marked separately.

Before each shift ends, the cash collected on that day must be handed over to the manager and placed in a safe for safekeeping. The specific method is to ask the front desk cashier to leave a green coupon in the drawer and hand the cash in a white slip to the manager; The jammed paper does not need to be handed over for safekeeping. The green and white alliances are kept in the drawer together with the jammed paper.

When the guest checks out, the cashier should hand the bill to the guest for review after receiving confirmation from the housekeeping department and the switchboard that there is no consumption in the room. Before that, the blank part under the total amount on the bill must be marked with a line from the first line of the blank column to the last line of the blank column, indicating that there are no consumption items.

If the guest has any questions about the bill, the cashier should patiently explain it and must not be vague or impatient to rush the guest.

1. The purpose of the customer order balance is to reflect the total consumption situation before today of the returned customer order, as well as the consumption situation and settlement situation of the day. (Amount, payment method.)

2. The purpose of the customer order entry table is to reflect the number of returned customers from the first purchase to the last purchase when entering the hotel. The total and settlement situation, the situation reflected in the settlement of the above two reports must be consistent.