No, this is a civil dispute. We can negotiate first. If it fails, you can file a civil lawsuit. If the returned box is empty and there is no goods, it is suggested that the modified package be inspected in front of the courier when it is received. If the package is empty, it will be rejected, and sign on the courier, writing that the package is out of stock! And refused to refund, and then stated the reasons for refusing to refund and return goods, and asked the courier company to issue a certificate to prove that the parcel was empty, and uploaded the certificate issued by the courier company.

1. Is it illegal to return empty packages?

1. It is illegal to return empty packages.

2. When returning goods, the goods that need to be returned must be sent to the merchant, and the empty package may be suspected of fraud, and the seller will refuse to refund the rights. If the empty package cannot be returned as a result, the buyer shall bear the responsibility.

2. What about empty package return and abnormal refund?

1. Abnormal return of a platform buyer (empty package, replaced package, few pieces, etc. ). It is suggested that the seller of a certain platform contact the buyer first to confirm whether the buyer has made an error unintentionally. In fact, it is easier to identify the situation of returning empty packages, changing packages and missing parts. It is recommended that you check the returned packages in time, and communicate or complain in time when problems are found.

2. The buyer's return information is false (wrong single number, duplicate single number, etc.). ), such as the return logistics number is wrong or has been used, or the delivery address of the refund is not the delivery address provided by the seller, or the envelope and parts of the courier company are used, or the courier number has no circulation information. In case of abnormal situation, you need to try to communicate with the buyer first, and then initiate a complaint after repeated unsuccessful contact.

3. A platform buyer actually received the goods but only initiated a refund, which was suspected of obtaining improper benefits. Logistics shows that the buyer has signed for it. The seller of a platform contacted the logistics company and said that the buyer did not refuse to sign in person, but the buyer initiated a refund application for the goods that were not received. The seller contacted the buyer, but failed. On the premise of meeting the above-mentioned scenario conditions, please try to communicate with the buyer if there is any abnormality, and then initiate a complaint after repeated unsuccessful contact.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 24 If the goods or services provided by business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties concerned, or require business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.