First, the rear-end collision of motor vehicles must be reported to the traffic police and insurance companies. The police can be held accountable, and the traffic police will file a case and be responsible for handling it. Under normal circumstances, the other insurance company will actively compensate, otherwise its own insurance will compensate, and there is no problem of refusal between insurance companies.

The second is to find the traffic police. If the other party does not pay compensation, the traffic police can't close the case. Traffic police are also responsible. He will mediate for you. If it really doesn't work, he will let you go to court to sue.

Extended data

Civil litigation:

1. Go directly to the Industrial and Commercial Bureau, where there is the Enterprise Information Section, take a copy of the enterprise information of the other insurance company and stamp it.

2. The traffic police detachment that issued the accident certificate will write the information of the other owner and driver according to the accident responsibility certificate (no need to stamp).

3. In the local court, the clerk in the lobby will give a template, fill out the indictment, and make four copies of the invoice, the damage list, the responsibility confirmation, the maintenance list and the indictment, one copy of the owner's information, the driver's information and the insurance company's information, and hand them over to the court together to get the notice of litigation acceptance.

4. Go back and wait for news. Generally, in a few days, the court will call both parties several times to try to mediate. If they refuse to mediate, the mediation will be invalid, 15 days.

Baidu Encyclopedia "Civil Procedure"