Taobao shop customer service can only see the buyer's Want Want name, account level, personalized signature and the percentage of shopping comments before the buyer buys; After the buyer pays, you can check the buyer's specific receiving information. Whether the customer service of Taobao stores will disclose personal information needs to be judged according to the relevant regulations of each store and the professional ethics of customer service.
Taobao shop customer service can see what information the buyer has in two situations, namely:
Before the buyer buys the goods: the buyer chats with the store customer service before buying the goods, and the customer service can only see the public information of the buyer. Most customer service can see the buyer's Want Want name, account level and the percentage of comments that have been purchased.
If the buyer sets privacy rights, then the customer service can't view it. So in this case, what information the customer service can see needs to be judged according to the information disclosed by the buyer.
After the buyer buys the goods: after the buyer places an order successfully, the seller can check the buyer's delivery address, telephone number and the name left by the buyer, and the customer service can also check the buyer's reputation, naughty bag level and so on. If the buyer doesn't want the customer service to see his real phone number, he can choose to send it privately when buying, so that the seller can't see his real number.
Whether the customer service of Taobao shop will disclose the personal information of the buyer needs to be judged according to its professional ethics. Some customer service of Taobao shop will collect the buyer's information privately and disclose the personal information, so it is suggested that the buyer can choose to send the goods privately when purchasing.