The fulfilling work life passed by without noticing. I have gained a lot of achievements in my work during this period. Let’s compile the past achievements into a work summary. How to write a work summary to be more eye-catching? The following is a summary of the work of the Municipal Health Bureau in establishing a model hospital for medical ethics and practice that I collected and compiled. It is for reference only and everyone is welcome to read it. Summary of the work of the Municipal Health Bureau in establishing a model hospital for medical ethics and medical practices 1

According to the "Notice on Issuing the Implementation Plan for the Activities to Create a "Model Hospital for Medical Ethics and Medical Practices" in xx City" by the xx Municipal Health Bureau and the xx Municipal Government's Work Style Correction Office (x City Wei Chuang Zi [XX] No. 10) spirit, our bureau organized and carried out activities to create a "Medical Ethics Demonstration Hospital" in the Municipal Second People's Hospital and the Municipal Hospital of Traditional Chinese Medicine. The activities are summarized as follows:

In order to ensure the solid development of the city's second-level and above hospital establishment activities, our bureau has established a establishment activity leading group, equipped with capable personnel, in accordance with "who is in charge, who is responsible" and "managing the industry must manage the conduct" principles, and combine strengthening business management with the creation of a "Medical Ethics and Practice Demonstration Hospital".

2. Organize carefully and strive for practical results.

In carrying out the activities of creating a "Medical Ethics and Medical Practice Demonstration Hospital", our city's Second People's Hospital and the Traditional Chinese Medicine Hospital focused on improving the comprehensive satisfaction of the general public, focusing on the creation of a "Medical Ethics and Medical Practice Demonstration Hospital" "Activity requirements, in conjunction with the ongoing "Rural Health Year", "Hospital Management Year" and other activities, careful arrangements were made to ensure the effectiveness of the activities, and the following work was focused on:

1. Pay close attention to medical ethics and medical practice Education, keeping in mind the purpose of serving the people.

In order for the activity to be carried out smoothly and achieve effective results, we must first pay close attention to the education of medical ethics and medical style, and firmly establish the service awareness of "Everything for the patient, everything for the patient". Our bureau ordered "Big Medical Service" for each medical staff. "Medical Sincerity - Medical Ethics and Medical Style Education Reader", each unit organizes learning through morning meetings, weekly meetings, staff meetings and other forms; at the same time, medical staff at each position actively studied the advanced deeds of Comrades Zhao Xuefang, Guo Chunyuan and Ke Ruixin, and combined them with The practical work of the job promotes empathy and conducts "If I were a patient" discussions, which harmonizes the doctor-patient relationship and strengthens the purpose of serving the people.

2. A number of measures have been taken simultaneously to try to solve the problem of difficult and expensive medical treatment for the masses.

First, rural health work is listed as the top priority of the city's health work, and detailed measures are formulated in strict accordance with the "Rural Health Year" activity evaluation standards to pay close attention to the implementation of 8 health matters so that rural patients can " Minor illnesses will not leave the village, and serious illnesses will not leave the town or xx city";

Second, starting from May 1 this year, all medical and health units will charge strictly according to the standards of the "Jiangxi Province Medical Service Price Manual", and will charge in a timely manner Public notice boards are posted in relevant departments to accept public supervision; at the same time, internal financial management has been further improved, and the financial departments of each unit uniformly manage department fees and accounting;

Third, adhere to the principles of openness, fairness, and fairness, and conduct comprehensive management throughout the city. All medical and health units implement centralized bidding and procurement of drugs and disposable medical supplies; fourth, they actively improve service attitudes and service styles, and carefully listen to the hot and difficult issues of public concern by hiring work style supervisors and holding work style review symposiums. , and promptly formulate corrective measures for improvement.

3. Pay close attention to medical quality and ensure high-quality and safe medical services.

First, taking the opportunity of carrying out the "Hospital Management Year" activity, the "Evaluation Standards for the Construction Activities of "Public Satisfaction Hospitals"", "Hospital Management Evaluation Guide (Trial)", and "Traditional Chinese Medicine Hospital Management Evaluation Guide" were issued (Trial)", established a medical quality evaluation system, strictly implemented medical quality regulations, and made every effort to provide patients with high-quality and safe medical services;

Second, in terms of rational use of drugs and reasonable examinations, we actively launched a A series of humanized service measures, such as formulating an antibacterial drug distribution table and stipulating restrictions on inspections and drug use for single diseases in each ward; for large-scale examinations that are really necessary according to the condition, in addition to the signature of the superior physician, the management physician must Fulfill notification obligations, fill out notification forms, and obtain cooperation from patients and their families. Summary of the work of the Municipal Health Bureau in establishing a model hospital for medical ethics and medical practices 2

In order to implement the arrangements for the creation of a "model hospital for medical ethics and medical practices" carried out by the Ministry of Health, the State Council's Corruption Correction Office, and the State Administration of Traditional Chinese Medicine, in accordance with the provincial, In accordance with the spirit of the documents of the municipal and county health authorities and combined with the actual work, our hospital vigorously strengthens the construction of hospital medical ethics and medical ethics, standardizes diagnosis and treatment behavior, improves medical services, improves medical quality, improves service attitudes, and strives to solve hot and difficult issues that are strongly reported by the public. The construction of medical ethics and medical ethics in the hospital has been carried out in depth, building a harmonious doctor-patient relationship and a good hospital culture.

The summary is as follows:

1. Strengthen organizational leadership and strengthen education and system construction

In order to strengthen the organizational leadership of the creation work, we implement the dean's "one hand to grasp the business work, and the other hand to grasp the business style" "Work" of the "one post, two responsibilities" system; on the basis of the original hospital's Medical Ethics and Practice Management Committee, specially enriched and adjusted personnel, set up an activity office, combined with the ongoing hospital management year and medical quality management benefit year activities, our hospital research An activity plan and detailed assessment and evaluation rules for the model hospital were formulated to create a model hospital for medical ethics and practice. The work objectives and evaluation points were clarified, and responsible departments and personnel were assigned. We have perfected and formulated the "Measures for Rewards and Punishments for Medical Ethics and Practice", "Implementation Plan for Medical Quality Management", "Regulations on the Dynamic Management of Civilized Employees", "Measures for the Management of Drug Bidding and Procurement", "Procurement Procedures for Medical Equipment and Medical Materials", "Strengthening of Medical Charges" "Management Regulations", "Civilized Service Terms for Staff", "Staff Service Code of Conduct" and other management systems, and compiled and compiled the "Staff Service Standards Manual", which is a handbook for all employees of the hospital. They must study carefully, comply with the implementation, and fully It mobilized the enthusiasm and initiative of all employees in the hospital to practice medicine in a civilized manner and standardize medical treatment, forming an overall joint effort in the construction of medical ethics and medical style.

2. Strengthen the education of medical ethics and medical style, and strengthen the construction of medical ethics and medical style.

On October 25, our hospital held a mobilization meeting to create a model hospital for medical ethics and medical practices, and made comprehensive arrangements for the launch of this activity and mobilized it deeply to make the majority of medical staff fully aware of the need to launch a model hospital for medical ethics and medical practices. importance and necessity, and enhance work consciousness and responsibility. We vigorously promote the spirit of Bethune, so that the majority of medical workers will remember the purpose of serving the people wholeheartedly, be Bethune-style medical workers, and establish a new trend in the health industry of being loyal to their duties, dedicated to their work, willing to contribute, and practicing medicine in a civilized manner. We strengthen education in professional ethics, professional discipline, professional responsibilities, and professional skills, pay attention to the pertinence and effectiveness of education, enhance the awareness of self-education, self-management, and self-discipline among medical workers, enhance their sense of professional responsibility and honor, and improve their professional ethics. Skill. All departments in the hospital are required to strictly implement the political learning and business learning system, strengthen supervision, and strictly enforce rewards and punishments; adhere to the regulations on the dynamic management of civilized employees and the methods of rewards and punishments for medical ethics and ethics, and abide by the provisions of the "Hospital Staff Service Standards Manual"; build "hospital culture" "Garden" to carry out large-scale discussions on hospital culture construction and medical ethics construction, interactive exchanges, and gradually establish a long-term mechanism for the construction of medical ethics and medical ethics with educated people.

3. Strictly regulate the diagnosis and treatment behavior of hospitals and doctors

Strictly implement clinical techniques, diagnosis and treatment nursing standards, routines and "Guiding Principles for Clinical Application of Antimicrobial Drugs" and other relevant regulations, and regulate medical personnel The diagnosis and treatment behavior encourages medical staff to treat diseases, conduct reasonable examinations, use drugs rationally, and prevent excessive examinations and large prescriptions. Effectively implement the provisions of the first-diagnosis responsibility system, strictly implement the three-level physician ward round system, preoperative, difficult, and critical cases; the discussion and consultation system for fatal cases; strictly implement the basic standards for medical record writing and medical record management regulations; auxiliary examinations shall be in accordance with hospital regulations. Positive rate control; drugs entering the hospital must fully implement policies and regulations on centralized drug procurement. Outpatient and inpatient drug use must be implemented in accordance with measures and regulations on strengthening drug management formulated by the hospital, and the "Guiding Principles for Clinical Application of Antimicrobial Drugs" and the hospital's " Relevant Provisions on Strengthening the Administration of Charges for Single Diseases". We strictly control the ratio of drug revenue to business revenue and severely punish departments that fail to meet the required ratio.

IV. Strict quality management and improve service quality

Conscientiously implement the provisions of the "Hospital Management Evaluation Guide (Trial)", establish a medical quality evaluation system, and improve the medical quality management organization. Strictly implement medical quality regulations and technical operating specifications to ensure and consolidate the quality of basic medical care and nursing, improve medical service capabilities, and provide patients with high-quality and safe medical services.

5. Improve service attitude and change service style

We strengthen the ideological education of medical staff, strengthen service awareness and quality awareness, effectively embody the "humanization" of services, and provide patients with Standardize and high-quality services, respect patients, care for patients, facilitate patients, and serve patients, so that the "patient-centered" service concept can be implemented into the actual work of every medical staff, and the patient's voice should truly be regarded as the first signal , regard the patient's needs as the first need, regard the patient's satisfaction as the first criterion, and use the "five hearts" (enthusiastic in receiving patients, caring for patients, careful medical care, patient explanation of work, and humbly accepting opinions) to satisfy patients' needs. demand, and strive to satisfy patients, the masses, and society.

We actively improve the hospital environment, optimize service processes, and provide patients with a clean, comfortable and warm medical environment and convenient service measures. Improve service attitude, fully respect and consciously safeguard patients' legitimate rights such as right to know, right to choose, and right to privacy, and eliminate adverse phenomena such as rawness, coldness, hardness, pushing, and pushing. Strengthen communication with patients, listen to patients' opinions, and proactively improve work by holding patient symposiums, setting up suggestion boxes, and distributing outpatient and inpatient questionnaires. The hospital's Medical Ethics and Practice Committee promptly accepts and properly handles patients' complaints, reduces the occurrence of doctor-patient disputes, and builds a harmonious doctor-patient relationship.

6. Strictly implement price regulations and charge reasonably and accurately

We strictly implement the "Shandong Province Medical Service Price Item Specifications" and prohibit the establishment of new charging items outside of national regulations. Break down projects, compare project charges and repeat charges. The hospital's internal price management and restraint mechanism has been improved, and internal financial management has been reformed. The financial department has unified management of charges and accounting for each department, and departments are strictly prohibited from setting up small treasury privately. In accordance with the requirements of health and hygiene rectification work, we are strictly prohibited from directly linking medical service income to personal income, and are strictly prohibited from leasing or contracting departments. Improve the transparency of medical service charges, improve the price disclosure system, inquiry system, fee list system and other systems, use electronic display screens, touch screens, blackboard newspapers, lists, etc. to disclose charging items and standards to the public, and actively accept the supervision of medical expenses by the society and patients . We provide early diagnosis, early treatment, and early surgery for inpatients, and impose maximum price limits on individual diseases for some routine diseases, which effectively reduces patient hospitalization costs and average hospitalization days, safeguards patients' interests, reduces patients' burden, and promotes the development of the hospital.

7. Strengthen supervision and inspection, and strictly enforce industry discipline

We have formulated, improved and strictly implemented regulations on handling violations of industry discipline, intensified supervision and inspection, and seriously investigated and punished those who accepted, asked for kickbacks, "Red envelopes", billing commissions and arbitrary charges are hot issues of public concern. Seriously investigate and deal with the behavior of accepting kickbacks in various names from production and sales companies or individuals in the fields of medical equipment, medical devices, drugs, reagents, etc. The behavior of asking for "red envelopes" and other property from patients and their families should be seriously investigated and punished. Any gifts given by patients on their own initiative must be returned or handed over in a timely manner and in accordance with regulations.

From January to September this year, the hospital treated 414,564 outpatients and 25,176 inpatients. The average length of stay for discharged patients was 8.2 days. The average cost per outpatient was 65.43 yuan, and the cost per inpatient was 2266.4 yuan. yuan, and the patient satisfaction rate reached 96.5. The beautiful environment, first-class technology, advanced equipment and high-quality services have attracted people from surrounding counties and districts to come for treatment.

As a window for the service industry and the construction of socialist spiritual civilization, can the hospital proactively solve patients' problems, dedicate love, win people with virtue, save people with skills, and fully implement the principle of serving patients wholeheartedly? The purpose of making the people satisfied and assured has always been a prerequisite for measuring the development of the hospital. The construction of medical ethics and medical ethics is an important foundation and symbol of the hospital's spiritual civilization construction, and it is also the top priority in hospital management. We must pay close attention to the work of building medical ethics and medical ethics, promote a significant improvement in the style of the hospital industry, further improve medical quality and management levels, so that hospitals can truly provide patients with humanized services, reassure the people, satisfy society, and build socialist harmony. society. Summary of the work of the Municipal Health Bureau in establishing a model hospital for medical ethics and medical ethics 3

In order to strengthen the construction of medical ethics and medical ethics, standardize diagnosis and treatment behavior, improve medical services, improve medical quality and the professional ethics of medical staff, so as to promote the hospital's ethics Construction, this implementation plan is specially formulated.

1. Guiding ideology

Guided by Deng Xiaoping Theory and the important thought of "Three Represents", with the purpose of safeguarding the fundamental interests of the people, and with the purpose of "carrying forward Bethune's spirit and doing Bethune's style" "Medical workers" as the main line, with the main content of standardizing diagnosis and treatment behavior, improving medical quality, and improving service attitude, focusing on the management of kickbacks, "red envelopes", billing commissions, and arbitrary charges, strengthening education, improving systems, strengthening supervision, and promoting The construction of medical ethics and medical style demonstration hospitals will further curb outstanding problems that harm the interests of the masses, significantly improve the style of the health industry, and build a harmonious doctor-patient relationship.

2. Organizational Leadership

In order to strengthen the leadership of the activity of creating a "Medical Ethics and Medical Style Demonstration Hospital", a leading group for the creation of a "Medical Ethics and Medical Style Demonstration Hospital" activity was established at Qihu Township Health Center.

Team leader: Ni Jinfu

Deputy team leader: Gao Bo

Members: Su Qiaohong, Zhang Ling, Ding Mei, Su Juhua

Three , Scope of activities

All departments in the hospital.

IV. Objectives of the activity

Through the creation of the "Medical Ethics and Practice Demonstration Hospital" activity, we strive to improve service levels and gradually build our hospital into a hospital with honest service, first-class quality, and patient satisfaction. Township health center for good professional conduct.

5. Activity content

1. Strengthen medical ethics and legal education, strengthen professional ethics construction, carry forward Bethune’s spirit, strive to be a Bethune-style medical worker, and use the advancement of advanced figures to The deeds are inspiring, establish a new trend in the health industry of loyalty to duty, dedication to work, and civilized medical practice, strengthen professional ethics, professional discipline, professional responsibility, and professional skills education, strictly implement the "eight disciplines, ten no-nos", and strengthen the medical care of the whole hospital. Personnel’s sense of professional responsibility and honor.

2. Practice medicine in accordance with the law, practice in accordance with the law, and standardize the diagnosis and treatment behavior of doctors

Strictly implement clinical techniques, diagnosis and treatment nursing standards, routines, and the "Guiding Principles for the Clinical Application of Antimicrobial Drugs" and "Medical Institutions" "Prescription Management Measures" and other relevant regulations regulate the diagnosis and treatment behavior of medical staff, ensure treatment according to illness, rational use of medicines, and reasonable examinations, and prevent excessive examinations and large prescriptions.

3. Improve the medical environment and change the service style

By creating a model hospital, improve the hospital environment, optimize the service process, and provide patients with a clean, comfortable, warm medical environment and convenience Service measures, honest service, civilized medical practice, fully respecting and consciously safeguarding patients' rights to know, right to choose and privacy and other legitimate rights, eliminating raw, cold, hard, pushing, pushing and other adverse phenomena, promptly accepting and properly handling patients' complaints , Reduce doctor-patient disputes.

4. Strengthen industry discipline and strictly implement price standards.

Strictly implement national and autonomous region charging standards for diagnosis and treatment items, regularly disclose drug, examination and other charging items and standards to the public, and actively accept The society and patients supervise medical expenses to reduce complaints about medical charges; it is prohibited to establish new charging items, decomposed items, comparative item charges and repeated charges outside of national regulations. Improve the hospital's internal price management and restraint mechanism, and strictly prohibit departments from setting up small treasury privately. Improve the transparency of medical charges and accept supervision from society and patients through comprehensive satisfaction surveys.

5. Strengthen supervision and inspection, and strictly enforce industry discipline

Strengthen supervision and inspection, and seriously investigate and deal with the acceptance, request for kickbacks, "red envelopes", billing commissions, and arbitrary charges that the public is concerned about. Hot issues. It is strictly prohibited to accept various nominal kickbacks from companies or individuals that produce and sell medical equipment, medical devices, drugs, reagents, etc. It is strictly forbidden to ask for "red envelopes" and other property from patients and their social partners. Any gifts given by patients on their own initiative should be returned or handed over in a timely manner and in accordance with regulations.

VII. Implementation steps

1. Organize all hospital staff to seriously study professional disciplines, professional ethics, professional responsibilities, professional skills and various management methods stipulated by medical institutions, unify their thinking, and Raising awareness means that all hospital staff are invested in creating a model hospital for medical ethics and practice.

2. Hire 3 social responsibility supervisors to solicit opinions every six months, classify, summarize and handle the opinions raised.

3. There is a reporting hotline and a suggestion box, and the department has an opinion book. Every Tuesday at four o'clock in the afternoon is the reception time for the leaders, and the opinions raised by patients and their families will be dealt with.

4. Formulate systems related to medical ethics and medical ethics and punishment measures for violations of medical service standards, effectively strengthen the establishment of medical ethics and medical ethics demonstration hospitals, change service concepts, and improve service levels.

5. Medical staff should be neatly dressed, wear name tags, and use civilized language when on duty. Publicize service commitments, implement a doctor-patient communication system, promptly accept and properly handle patient complaints, and reduce doctor-patient disputes.

6. Conduct a quarterly patient satisfaction survey on the hospital and medical staff’s services, and timely summarize, feedback and rectify the survey results.

8. Activities Requirements

(1) The hospital leadership team should strengthen the leadership of the hospital's "Medical Ethics and Practice Demonstration Hospital" work, and combine the requirements of the "Hospital Management Year" activities to This work is included in the important work schedule for the second half of the year, and a leadership responsibility system and a comprehensive target management responsibility system are established.

(2) Each department strengthens the leadership of the department model hospital creation activities, and implements the responsibility system for the creation work according to the principles of "whoever is in charge, who is responsible" and "one post with two responsibilities".

(3) Strengthen education, strengthen moral education, vocational education and legal education for the majority of medical workers, carry forward Bethune’s spirit, conduct positive education with advanced models around us, cultivate good medical ethics and medical style, and build harmony doctor-patient relationship.

(4) Party members and cadres must strengthen party spirit and take the lead in establishing activities. All hospital employees must firmly establish an ideological defense line against corruption, standardize diagnosis and treatment behavior, standardize medical fees, and be honest and honest. , Practice medicine with integrity. Actively participate in the creation of "Medical Ethics and Medical Practice Demonstration Hospital" activities. Summary of the work of the Municipal Health Bureau in establishing a model hospital for medical ethics and medical practices 4

According to the spirit of the "Notice on the Activity Plan for Establishing a Demonstrative Hospital for Medical Ethics and Medical Practices" by the Autonomous Region Health Department and the Office of Corrective Work and the overall deployment of the Municipal Health Bureau, our hospital In accordance with the spirit of the document, we conscientiously carry out activities to create a model hospital for medical ethics and medical practice, focus on solving hot and difficult issues that are strongly reflected by the masses, and establish and improve various rules and regulations in a targeted manner to ensure the healthy development of our hospital's medical ethics.

1. Leaders pay attention and the organization is sound.

Carrying out the activity of creating a "Medical Ethics and Medical Style Demonstration Hospital" is a major event in our hospital. For this reason, the hospital party committee attaches great importance to it, has unified thinking, and deeply understands the necessity and significance of the activity of creating a medical ethics and medical style demonstration hospital. The party committee was convened in time to establish a leading group and office for the hospital's medical ethics and medical practice demonstration activities. The group leader is the party committee secretary and the dean, the deputy group leaders are three vice presidents, and the heads of functional departments are members of the leading group. Dedicated office and go all out to do this job well.

Implement the principle of "whoever is in charge is responsible" and assign the responsibility of establishing a model hospital for medical ethics and medical ethics to each person. According to the spirit of the activity plan of the Medical Ethics and Medical Style Demonstration Hospital, combined with the requirements of the 2014 Ethics Construction Target Management Responsibility Certificate and the specific tasks of carrying out the hospital management year activities, an activity plan for our hospital to create a "Medical Ethics and Medical Style Demonstration Hospital" was formulated to establish and improve Our hospital’s drug use purchase and sales modesty convention system; doctor-patient two-way commitment system; service disclosure system; dynamic monitoring of drug use, abnormal early warning system; system for soliciting patient opinions on large medical expenses; price disclosure system for medical service information; hospitalization expenses List system; allocation system of incentives and constraints and doctor-patient communication system. Decompose the scoring methods and evaluation criteria of the "Medical Ethics and Medical Style Demonstration Hospital" to relevant departments and individuals, clarify responsibilities, and implement them at all levels.

2. Propaganda, mobilization and unification of ideas.

Extensive and in-depth publicity and full participation are the basis for creating activities. In order to improve the awareness of all hospital staff on the establishment of a "Medical Ethics and Medical Practice Demonstration Hospital", a mobilization meeting for middle-level cadres above the hospital team was held. Comrade Tan Yongming, Secretary of the Party Committee and President, delivered a mobilization speech on the establishment of a "Medical Ethics and Medical Practice Demonstration Hospital" , put forward the importance of the creation activities, clarified the focus, tasks and specific requirements of the creation activities, and emphasized that each functional department and department should mobilize at all levels according to the characteristics of the undergraduate department. At the same time, the purpose, significance, and requirements of establishing a "Medical Ethics and Practice Demonstration Hospital" are promoted through blackboard newspapers, bulletin boards, etc.

3. Actively carry out solid and effective medical ethics and medical style education and strengthen the construction of medical ethics and medical style.

We regard the practice of the important thought of "Three Represents" as the primary task of medical ethics and medical style education, arm all medical staff in the hospital with the scientific theory of the important thought of "Three Represents", and establish the belief that the interests of the people are paramount in everything. thinking, putting the health rights and interests of the people first. We should carry out in-depth education on patriotism, collectivism and socialism, vigorously promote Bethune's spirit, and establish a new trend of loyalty to duty, dedication to work, willingness to contribute, and civilized medical practice. At the same time, we will strengthen education in professional ethics, professional discipline, professional responsibilities, and professional skills, and establish and improve long-term mechanisms for the construction of medical ethics and medical ethics such as employee education systems and reward and punishment management systems.

(1) Carry out medical ethics and medical style education and system education.

Vigorously promote the spirit of Bethune, adhere to the integration of medical ethics and medical style with ideological and moral ethics, professional ethics and the construction of modern spiritual civilization, and learn from model figures such as Bethune and Guo Chunyuan while learning from those around us to selflessly contribute to the medical cause and serve patients wholeheartedly. Good people who serve combine good things. Strengthen the construction of professional ethics, establish good medical ethics and medical practices, and carry forward the fine tradition of saving lives and healing the wounded, treating illnesses and saving lives. At the same time, medical staff are organized to learn hospital rules and regulations, especially the core medical systems, to help improve their awareness.

(2) Carry out legal education and enhance the consciousness of practicing medicine in accordance with the law.

1. In accordance with the requirements of the Municipal Law Popularization Office, we completed the learning content of unit 5 of the "Fourth Five-Year Plan" legal popularization, and also organized medical staff to carefully study the "Law of Practicing Physicians", "Regulations on the Management of Medical Institutions", and "Handling of Medical Accidents" Regulations", "Drug Administration Law", "Nurse Management Measures", "Medical Waste Disposal Regulations" and other relevant laws, regulations and policies, and on October 14, 2014, the "Health Regulations and Professional Ethics" was carried out among all hospital employees. "Knowledge examination, the reference rate is 99, and the passing rate is 100. On October 28, 2014, the "Health Laws and Regulations" knowledge examination was conducted among the middle-level cadres of the hospital, the reference rate was 97.1, and the passing rate was 100.

2. Strictly implement the medical institution access system, that is, the "Medical Institution Practice License", strictly practice according to the approved diagnosis and treatment subjects, there are no unapproved diagnosis and treatment centers, and there are no arbitrary changes or additions to institutions. name. There are no "contracting departments" and "leasing departments".

3. Practice strictly in accordance with the law, ensuring that 100 of the employees hold the "Physician Qualification Certificate" and "Physician Practice Certificate" and engage in corresponding work in the registered profession. Nurses hold a "Nurse Practitioner Certificate". There is no illegal hiring of personnel.

(3) Strengthen the construction of work ethics and improve various reward and punishment systems.

Improve various reward and punishment systems and increase punishment. We issued the "Municipal Orthopedic Hospital Employees' Medical Ethics and Medical Style Registration Manual" and established and improved the personal files of employees' medical ethics and medical styles. Those who persist in refusing to accept red envelopes will be praised, and those who receive patient banners will be rewarded with extra points for assessment. For complaints and reports received from patients about medical ethics, the Party Committee Office will listen carefully to the opinions and keep records, and conduct careful investigation and verification with relevant departments. If the reported problems are true, the Party Committee Office will make suggestions for handling the problems to the hospital's medical ethics and medical ethics assessment leading group. All institutional measures are put in place to put an end to the phenomenon of being cold, cold, hard, pushing, and pushing patients.

4. Carry out solid work in accordance with the requirements of creating a "Medical Ethics and Practice Demonstration Hospital".

(1) Strict medical quality management and improve service quality.

1. Pay close attention to quality management and implement the medical quality management system. Focus on supervising the quality management of departments, and check the quality assessment of departments every month. There are assessments, rewards and punishments for quality management every month. President Tan is the first person responsible for the hospital's medical quality management. He regularly holds medical quality management meetings to conduct special research on improving medical quality and ensuring medical safety.

2. Pay close attention to the quality of medical care and implement core systems. Effectively implement the first-diagnosis responsibility system. Strictly implement the three-level ward rounds system and ensure that ward rounds are recorded. Implement a pre-operative discussion and post-operative recording system for large and medium-sized surgeries to achieve pre-operative diagnosis, familiarity with surgical indications, surgical methods, and anesthesia methods, and standardize the completion of surgical records within the specified time after surgery. Strictly follow the medical record writing standards to complete the medical record writing work. The admission medical records, condition changes, preoperative examinations, and patient informed records are completed according to the prescribed time, content, and quality.

(2) Standardize the service behavior of hospital doctors.

1. Strictly implement the job responsibility system and technical specifications and routines for diagnosis, treatment and nursing, so that everyone in the medical staff is aware of the situation and practices are standardized.

2. Reasonable examination, rational use of medication, and treatment according to illness. Conscientiously implement the "Guidelines for the Clinical Application of Antimicrobial Drugs", adhere to the hierarchical use of antimicrobial drugs, carry out monitoring of drug-resistant strains, and ensure reasonable inspection and rational use of drugs.

3. Formulate regulations on the use of antibiotics, improve the dynamic monitoring of drug dosage and abnormal early warning system, monitor the proportion of drug revenue in each department to the total, deduct labor fees according to different degrees for those who exceed the proportion, and deduct labor fees according to different degrees for those who are below the proportion. Give rewards in controlled proportions.

(3) Improve service processes to facilitate patients’ medical treatment, increase service awareness, and change work styles.

1. We take improving service processes and making it easier for patients to seek medical treatment as our starting point.

The first is to adjust the layout of the waiting hall so that patients can clearly see registration, diagnosis and treatment, payment, medicine collection, injection, etc. when entering the hall.

The second is to set up a schematic layout diagram of each hospital department in the waiting hall, introduce the business scope and expert profiles of each department through an electronic screen, and set up a medical guidance service desk to facilitate patients' medical treatment.

The third is to reflect humanized services. The waiting hall has boiled water supply, waiting chairs, electric fans, air conditioners, TVs, etc. to create a comfortable medical environment for patients.

The fourth is to standardize the time limit for various inspection reports, accept public supervision, and shorten the waiting time for treatment.

The fifth is to set up a medical service center to escort patients for various examinations, send examination reports, and provide daily care for patients.

2. We regard raising service awareness and improving service attitude as the focus of our work.

The first is to safeguard the rights and interests of patients, respect the patient’s right to know, inform patients of diagnosis, treatment and possible adverse consequences, and establish solicitation for the use of large-scale medical equipment, special examinations, consultations, and expensive drugs. Opinion system, examination and treatment can only be carried out after obtaining the patient's consent.

The second is to publish the code of civilized language for medical staff, standardize the use of civilized language in diagnosis, treatment and nursing activities, and put an end to the phenomenon of raw, cold, hard, pushing and pushing.

The third is to frequently carry out education on the "patient-centered" service concept, and the content of service measures is formulated by each department based on the department's conditions. On the occasion of Nurses' Day, the Nursing Department organized and hosted a "Get Close to Patients" performance competition and promoted the performance content throughout the hospital.

3. Establish and improve the patient complaint handling system, publish the complaint telephone number, and set up suggestion boxes in each ward. The Party Committee Office will be responsible for collecting patients' opinions on hospital services and handling them in a timely manner.

(4) Strict financial management and eliminate unreasonable charges.

1. Strengthening financial management and reducing medical expenses are the key points of our hospital. First, the hospital's finances adhere to the principle of "unified leadership and centralized management". All financial revenue and expenditure are brought under the unified management of the financial department. It is strictly prohibited to set up external accounts and "small treasury" within the hospital and in each department. The second is collective discussion and approval of major projects. The hospital has established three major management committees: equipment, medicine, and infrastructure. Major procurement and construction projects must be collectively discussed and decided by the relevant committees. Other major projects must be collectively discussed and decided by the party committee or leadership team, preventing one person from making decisions.

2. Conscientiously implement the "National Medical Service Price Item Specifications", strictly implement price policies and hospital service price standards, and display drug prices, medical service prices, and major medical consumable prices on electronic information screens and price bulletin boards. Public announcements are made, and the prices of bidding drugs are announced at any time in a small column in front of the western medicine pharmacy. Inpatients are provided with a one-day list of cost inquiries, so that patients can spend their money clearly to treat heart diseases.