The warehouse accepts the return and signs the accident report to confirm the quantity, variety and status of the return.
The accident report is submitted to the customer service system and entered into the system to confirm the location of the goods.
First of all, does the warehouse have such a document "return process"? If so, just follow the procedure. There is a reason for returning goods, that is, the quality report, which is the basis for returning goods. Take the report and inform the buyer, and she will contact the supplier.
Then open a return form, which indicates: supplier, purchase order number, code, name, quantity, return reason, date, etc. After the handover with the supplier is clear, the supplier is required to sign the return form to prove that the goods have been handed over and returned to the supplier. The documents are basically in triplicate: one for the supplier, one for the warehouse and one for the financial department. ?
Extended data:
The specific steps of returning goods:
I. Commodity Return List
After receiving the customer's return, it is necessary to check the quantity and quality first to confirm whether the type, item and name of the return are consistent with those recorded in the room invoice.
First of all, whether the quantity is correct. For example, although there is only one word difference between a box and a box, there are 24 boxes in a box, so the number is actually as many as 24.
Secondly, determine whether the returned goods are damaged and in normal condition. Sometimes it is returned because it is a "defective product", and the manufacturer must repair it after accepting the return.
After counting, the inventory in the warehouse should be revised and adjusted quickly, and the return acceptance report should be made as soon as possible as the basic data for warehousing and offsetting the sales amount and accounts receivable. If this procedure is not implemented in time, the "accounts receivable balance" and "inventory balance" on the books will be incorrect, causing financial trouble.
Second, the accounting treatment of commodity returns.
When customers return goods, there must be a set of management processes within the enterprise, and a tabular management system is used to control the return of rooms and adjust the accounts in various departments with multi-link "acceptance sheets".
The departments involved are commodity inspection department, credit department, billing department, accounts receivable subsidiary ledger preparation department and general ledger department.
If the company has fewer personnel and fewer departments, the above-mentioned "department" work can be summarized as the job responsibilities of relevant departments. The following is the management process of "commodity return" of a beverage company:
1. After the customer returns the goods, send them to the acceptance department. After the acceptance is completed, the acceptance department shall fill in the acceptance form in duplicate, the first one shall be sent to the credit department for approval of sales refund, and the second one shall be filed in the order of acceptance form number.
2. After receiving the acceptance certificate, the credit department approves the return of goods according to the report of the acceptance certificate department, and signs the acceptance certificate to show responsibility; At the same time, send the approved acceptance certificate to the billing department.
3. After receiving the acceptance certificate from the credit department, the billing department shall prepare a credit notice in triplicate, and the first copy together with the verified acceptance certificate shall be sent to the accounts receivable subsidiary ledger and recorded in the accounts receivable. The second notice informs the customer that the sales return has been approved and merged. The third copy shall be filed according to the number order of the goods notice.
4. The accounting department receives the first copy of the credit notice from the billing department, and after checking it, records the customer details in the "Accounts Receivable Sub-ledger" and files the goods notice and the approved receipt.
5. At the end of each month, the general ledger staff will take out the Notice of Goods filed by the bookkeeping department, and the nuclear industry will add it to the general ledger after numbering it.
Three, how to manage the dealer's claim refund
For products with batch quality problems, general companies want to return them. According to the specific procedures:
1. In the process of executing the sales contract, the sales staff should uniformly pay the dealer a certain amount of claim fees (or compensation).
2. The branch (business department, office) will repair the failure of the returned dealer and return it to the dealer after repair. In principle, it shall not be replaced or returned.
3. After the branch (operation department, office) returns the faulty goods to the dealer, it will immediately organize the service personnel to open the box for inspection, instead of recording the inspection results in detail on the "Acceptance Sheet". After the branch (operation department, office) and dealer representatives sign the "receiving list", the dealer will sign the delivery receipt of the "receiving list" and hand it over to the merchant for safekeeping.
4. Repair the faulty goods for free during the warranty period, and do not charge maintenance fees and trouble-free parts fees; 3. If the faulty goods are not within the warranty period, maintenance fees and parts fees shall be charged according to company standards; All damage and loss of accessories caused by non-production quality problems (such as wiring, remote control, etc.). ), the supplementary expenses of materials and accessories shall be borne by the distributor.
5. After the fault is repaired, the distributor's "acceptance sheet" will keep the combined goods, and the distributor will mark "returned" in the remarks column and sign it.
6. When the dealer takes back the goods, the branch (operation department and office) shall calculate the repair expenses payable by the dealer and make a list, and the dealer shall pay the expenses.
7. The sales department will examine and approve the returned goods and prices together with the marketing department, the finance department and the production department, and reply to the relevant departments for implementation.
8. The warehouse keeper shall fill in the goods acceptance and warehousing procedures according to the provisions with the approved "Return Application Form" and fill in the "Return Application Form" at the same time.
9. If the branch (operation department or office) goes through the return formalities without the approval of the company's effective approver, 50% of the return amount of the regional financial personnel will be deducted, and the branch manager (operation department or office director) 10% will be deducted.